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Management and leadership chapter seven in The Future of Business
Terms in this set (27)
Leadership
The process of guiding and motivating others toward the achievement of organizational goals.
Leadership Style
The relatively consistent way in which individuals in leadership positions attempt to influence the behaviour of others.
Autocratic Leaders
Directive leaders who prefer to make decisions and solve problems on their own with little input from subordinates.
Participative Leadership
A leadership style in which the leader shares decision-making with group members and encourages discussion of issues and alternatives; includes democratic, consensual, and consultative styles.
Democratic Leaders
Leaders who solicit input from all members of the group and then allow the members to make the final decision through a vote.
Consensual Leaders
Leaders who encourage discussion about issues and then require that all parties involved agree to the final decision.
Consultative Leaders
Leaders who confer with subordinates before making a decision but who retain the final decision-making authority.
Free-rein (Laissez-fair) Leadership
A leadership style in which the leader turns over all authority and control to subordinates.
Empowerment
The process of giving employees increased autonomy and discretion to make decision. as well as control over the resources needed to implement those decisions.
Corporate Culture
The set of attitudes, values, and standards that distinguishes one organization from another.
Informational Roles
A managers activities as an information gatherer, information disseminator, or spokesperson for the company.
Interpersonal Roles
A mangers activities as a figurehead, company leader, or liaison.
Technical Skills
a manager's specialized areas of knowledge & expertise, as well as the ability to apply that knowledge.
Human Relations Skills
a managers interpersonal skills that are used to accomplish goals through the use of human resources.
Conceptual Skills
A managers ability to view the organization as a whole, understand how the various parts are interdependent, and assess how the organization relates to its external environment.
Global Management Skills
A managers ability to operate in diverse culture environments.
Departmentalization
the process of dividing work activities into units within the organization
Product Departmentalization
organizes work units based on the goods and services a company offers
Geographical Departmentalization
organizes units by geographical regions within a country
Customer Departmentalization
offers a variety of goods and services targeted at different types of customers
Functional Departmentalization
organize work units according to business functions such as finance, marketing, human resources, and production
Process Departmentalization
goods and services require multiple work processes to complete their production
Span of management
number of employees a manager supervises
Centralization
retains decision making at the top of the management hierarchy
Decentralization
decision making at lower levels
Line Organization
establishes a direct flow of authority from the chief executive to employees
Line and staff organization
combines the direct flow of authority of a line organization with staff departments that support the line departments
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