Technology Diffusion and Infusion
| � | Technology diffusion | ||||||||
| � | A measure of how widely technology is spread | ||||||||
| throughout an organization | |||||||||
| � | Technology infusion | ||||||||
| � | The extent to which technology is deeply | ||||||||
| integrated into an area or department |
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7. Technology infusion is a measure of how widely technology is spread throughout an organization. True or False?
8. Reengineering is also called __________________.9. What is a measure of the output achieved divided by the input required?
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10. _________________ is a measure of the additional profits or benefits generated as a percentage of the investment in IStechnology.
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11. Who is involved in helping users determine what outputs they need and constructing the plans required to produce these outputs?
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A Guide to Computer User Support for Help Desk and Support Specialists
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5/19/11 1:22 AMPrint Chapterb. applications programmerc. systems programmerd. systems analyst12. An information center provides users with assistance, training, and application development. True or False?
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Chapter 2: Self-Assessment Test Answers13. The _________________ is typically in charge of the IS department or area in a company.
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5/19/11 1:22 AMPrint ChapterPage 45 of 55…menubar=0,directories=0,location=0,status=0,scrollbars=1,resizable=0Chapter Recap: Review Questions1. What is the value chain?2. What is supply chain management?3. What role does an information system play in today's organizations?4. What is reengineering? What are the potential benefits of performing a process redesign?5. What is user satisfaction?6. What is the difference between reengineering and continuous improvement?7. What is the difference between technology infusion and technology diffusion?8. What is quality? What is total quality management (TQM)?9. What are organizational change and organizational learning?10. List and define the basic organizational structures.11. Sketch and briefly describe the three-stage organizational change model.12. What is downsizing? How is it different from outsourcing?13. What are some general strategies employed by organizations to achieve competitive advantage?14. What are several common justifications for implementing an information system?15. Define the termproductivity. How can a company best use productivity measurements?16. What is on-demand computing? What two advantages does it offer to a company?17. What is the total cost of ownership?18. Describe the role of the CIO.
5/19/11 1:22 AMPrint ChapterPage 46 of 55…menubar=0,directories=0,location=0,status=0,scrollbars=1,resizable=0Chapter Recap: Discussion Questions
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