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Formal business stationery on which the doctors name and address are printed at the top is ________. | Letterhead |
The impression or pattern that can be seen when paper is held up to the light is called______. | Watermark |
The envelope size most commonly used for correspondence is ________. | No. 10 |
Envelopes that have a transparent window are used for______. | Invoices and statements |
The subject line is used to ____-. | Bring the subject of the letter to the readers attention |
The complimentary closing is _________. | Placed two lines below the last time of the body |
The appropriate position for the signature block is_______. | Aligned with the complimentary closing |
A characteristic of open punctuation is _________. | No punctuation after the copy notation |
The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ________. | Modified- block letter style |
All lines are typed flush with the left margin in the _______. | Full-block letter style |
Proofreading involves checking a document for spelling and format errors, as well as checking the document for ________. | Grammatical errors |
A general tip for writing an effective letter is to _________. | Know the type of person you are writing to |
Editing involves checking a document for factual accuracy, logical flow, conciseness, and __________. | Clarity and tone |
Effective professional correspondence uses an appropriate style, clear and concise language, and _______. | The active voice |
Mechanical errors include errors in__________. | Punctuation |
Formatting, data, and _______ errors can occur when you are preparing a document. | Mechanical |
First class nail must weigh _______ or less. | 11 ounces |
The former name for Parcel Post was__________. | Fourth- class mail |
Priority mail is used for _________. | Any item that weighs between 11 oz and 70 lbs |
Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered? | Certified Mail |
Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item? | Registered Mail |
The steps in processing mail involve sorting, recording, annotating, and________. | Distributing |
Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called_______. | Annotating |
Which of the following is the appropriate way to dispose of prescription drug samples ? | Contact the waste disposal organization affiliated with your office |
United Parcel Service (UPS) delivers________. | Packages and provides overnight letter express service |
Before undertaking email communication with a patient, which of the following must you do? | Have a written consent for email communication on file |
Two professional organizations that have established policies relating to email are Health Email and________. | The American Medical Informatics Association |
Which of the following is good practice for managing email? | Check your office email regularly and empty any unwanted messages |
How should you fold an invoice that will be placed in a window envelope? | Use a accordion fold |
Which of the following envelopes is most easily read by an OCR system? | A computer printed envelope using the default front |
Letterhead paper that has a _________ is generally a high quality paper. | Watermark |
Envelopes that have a transparent window are used for _______ and statements | Invoices |
Address_________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing | Labels |
An_________ like is used when the correspondence is sent to a particular individual in a company | Attention |
The________ block is aligned with and typed three to four lines below the complimentary closing | Signature |
The two different styles of ___________ used in correspondence are open and closed. | Punctuation |
The _______ style of punctuation after the salutation and complimentary closing | Open |
The _________ letter style is the most commonly used style for correspondence in medical offices | Full block |
Business letters should be in the________ voice unless you are conveying negative news | Active |
Errors in spelling , punctuation, spacing, and division of words are ________errors. | Mechanical |
To obtain proof that an item was delivered,you should send it using the return_______ requested service offered by the USPS | Receipt |
If you are responsible for reading incoming mail, you may also be asked to________ it by highlighting key points or writing comments in the margins | Annotate |
Well- written, neatly prepared_______ is one of the most important means of communicating a professional image for the medical office | Correspondence |
Email is not considered an_______ method of communication because it can be intercepted by someone who is not the intended recipient | Secure |
The body of the letter should_________. | Begin two lines below the subject line |
What is the most common size envelope used in office correspondence?
A #10 envelope is the popular business envelope size, and is used for both direct mail and transactional mail.
What is the name most commonly used fold for a business letter?
Letter Fold (Tri-Fold)
This brochure is generally considered one of the most commonly used and versatile folds. Letter Fold brochures are commonly used for business or product marketing.
What is the standard setting for the margins in business correspondence?
Create 1-inch margins on each side of the letter. Select a standard, easily read font, such as Times Roman, Arial or Georgia. Use font sizes between 10 and 12 points with a black or dark blue color so that the words are easy to read.
What is the most common type of letter written in the clinic doctors office?
Chapter 9.