Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____.
personality
locus of control
perception
ethnocentrism
A
The extent to which a person is outgoing, sociable and
assertive
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
A
The extent to which a person is trusting, cooperative, and good-natured
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
B
The extent to which a person is
dependable, reliable and responsible
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
C
The extent to which a person is relaxed, secure and unworried
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
D
The extent to which a
person is imaginative, curious and broad-minded
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
E
Which traits are elements of an individual's core self-evaluation?
Self-efficacy
Locus of control
Openness to experience
Self-esteem
Emotional stability
A,B,D,E
Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent?
self-esteem
locus of control
self-efficacy
emotional stability
C
What is the term for the way individuals perceive their ability to perform across a variety of different situations?
Organizational citizenship
Job satisfaction
Generalized self-efficacy
Specialized self-efficacy
C
The stable behavioral and psychological characteristics responsible for a person's identity are known as _____.
diversity
emotional intelligence
personality
control
C
Learned helplessness is associated with which facet of a core self-evaluation?
Locus of control
Self-efficacy
Self-esteem
Emotional stability
B
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____.
external dimensions of diversity
the Big Five personality dimensions
elements of the Myers-Briggs Type Indicator
a Type A behavior pattern
B
Emotional intelligence reflects the ability to: (select all that apply)
carry out accurate reasoning about emotions
believe that you can accomplish most things in your job successfully
monitor your and others' feelings and to use this information to guide your thinking and actions
use emotions and emotional knowledge to enhance thought
A,C,D
f-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______.
Type A behavior pattern
fundamental attribution bias
proactive personality
core self-evaluation
D
What interdisciplinary field is dedicated to understanding and management of people at work?
Organizational behavior
Business psychology
Strategic management
Relationship management
A
Your Answer incorrect
The "can do" aspect of our personality can best be described as __.
extroversion
learned helplessness
self-efficacy
self-esteem
C
People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics?
Higher rates of motivation
High rates of burnout
Poor academic performance
High job performance
A,D
Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______.
value
parental mandate
cognitive dissonance
genetic trait
A
The debilitating lack of faith in your ability to control your environment is referred to as ______.
learned helplessness
relationship management
cognitive dissonance
self-efficacy
A
The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____.
emotional stability
openness to experience
emotional intelligence
learned helplessness
C
Organizational behavior is a field of study that explains and ______ behavior.
controls
predicts
punishes
rewards
B
Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent?
self-esteem
self-efficacy
locus of control
emotional stability
B
Abstract ideals that guide a person's thinking and behavior in all situations are called ______.
ambitions
values
behaviors
endeavors
B
Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______.
attitude
implicit bias
stereotyping
causal attributions
A
Learned helplessness is associated with which facet of a core self-evaluation?
Self-esteem
Locus of control
Self-efficacy
Emotional stability
C
Behavior is defined as the combination of which two elements?
reputation
intelligence
actions
judgments
C,D
The "can do" aspect of our personality can best be described as __.
self-efficacy
extroversion
self-esteem
learned helplessness
A
The process of interpreting and understanding one's environment is called ______.
perception
personalization
attribution
sensation
A
The tendency to attribute to an individual the characteristics you believe are typical of the group to which that individual belongs is known as _____.
causal attribution
implicit bias
the halo effect
stereotyping
D
The debilitating lack of faith in your ability to control your environment is referred to as ______.
cognitive dissonance
learned helplessness
relationship management
self-efficacy
B
What is the term for the attitudes or beliefs that affect our understanding, actions, and decisions in an unconscious manner?
Stereotyping
Recency effect
Implicit bias
Halo effect
C
Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blond hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as _____.
the halo effect
a self-fulfilling prophecy
learned helplessness
causal attribution
A
People's values and attitudes affect their workplace _____, which includes their actions and judgments.
esteem
behavior
performance
B
1st step of perceptual process
Selective Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation
A
2nd step of perceptual process
Selective
Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation
D
3rd step of perceptual process
Selective Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation
B
The _____ effect is the tendency to remember recent information better than earlier information.
attribution
self-serving bias
recency
C
Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____.
stereotype
benchmark
causal attribution
core self-evaluation
A
Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate?
stereotyping
self-fulfilling prophecy
the halo effect
individual self-efficacy
B
Implicit bias is characterized by the
attitudes and beliefs that we unconsciously hold about groups of people
characteristics we consciously ascribe to certain groups
impressions we form about others based on a single trait
A
_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work.
Employee engagement
Employee aggregation
Self-efficacy
Emotional intelligence
A
Forming a positive impression of an individual based on a single trait is called _____.
stereotyping
selective perception
causal attribution
the halo effect
D
People who feel greater job satisfaction are also likely to experience greater ______.
life satisfaction
perceived stress
motivation
commitment to the organization
A,C,D
Behavior is defined as the combination of which two elements?
actions
reputation
judgments
intelligence
A,C
What is organizational commitment?
The extent to which people feel free to express their ideas and beliefs without fear of negative consequences
The extent to which you feel positive or negative about various aspects of your work
The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure
The extent to which an employee identifies with an organization and is committed to its goals
D
Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____.
the recency effect
the halo effect
sex-role stereotyping
casual attribution
A
_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.
Self-fulfilling prophecy
Fundamental attribution bias
The difference principle
Cognitive dissonance
A
Why is it important to manage employees as individuals who have different personalities and circumstances?
To increase employees' emotional intelligence
To appear intimidating to employees
To elicit respect from employees
To influence the way employees behave
D
Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee _____.
benchmarking
bias
stereotyping
engagement
D
Your Answer correct
Which assumption about the U.S. workforce is
true?
Young college graduates are earning less than they used to.
People in the United States are no longer able to perform manual labor.
More people participating in organized religion.
The wage gap between men and women is increasing.
A
The extent to which you feel positive or negative about various aspects of your work is called job ______.
competency
satisfaction
commitment
security
B
_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.
Difference
Inclusion
Diversity
C
According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades?
More women will continue to be hired for top leadership jobs.
There will be less immigration from Asia.
The number of two-parent households will increase.
The number of middle-class households will increase.
A
What term describes retired workers' choice to return to the workforce?
Continuous improvement
Unretirement
Retraining
Employee engagement
B
John has been interviewing job applicants all day. Finally he hires one of the last people he interviewed. He has forgotten important information about a better applicant who spoke to him earlier in the day. He is experiencing _____.
the halo effect
the recency effect
causal attribution
implicit bias
B
Your Answer correct
What legislation prohibits discrimination against the disabled and requires organizations to provide reasonable accommodation for an individual's disabilities?
Age Discrimination in Employment Act (ADEA)
Fair Employment Act
Americans with Disabilities Act (ADA)
Title VII of Civil Rights Act
C
Why is it important to manage employees as individuals who have different personalities and circumstances?
To appear intimidating to employees
To influence the way employees behave
To increase employees' emotional intelligence
To elicit respect from employees
B
Which statement about older workers is true?
Older workers are staying in the workforce longer.
The majority of older workers work manual labor jobs.
The majority of older workers are women.
Older workers are retiring earlier than before.
A
_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.
Inclusion
Difference
Diversity
C
Which groups are often incorrectly perceived as having low organizational commitment?
Pregnant women
Mothers
Fathers
Men with pregnant wives or girlfriends
A,B
Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts?
Affirmative action
Cognitive dissonance
Ethnocentrism
Discrimination
C
The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace.
accommodation
guarantee
income
A
It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____.
stereotypes
identification
personality
diversity
D
_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture.
Individual morality
Ecocentrism
Stereotyping
Ethnocentrism
D