The four dimensions of quality that are sometimes used to determine fitness for use of a product are:
A. performance, special features, durability, and service after sale.
B. performance, special features, conformance, and reliability.
C. special features, conformance, reliability, and durability.
D. performance, conformance, reliability, and durability.
E. special features, conformance, durability, and service after sale.
When problems arise in a total quality managed organization it is important to assign blame and punish the worker responsible for causing the problem?
When problems arise in a total quality managed organization, it is important to assign blame and punish the worker responsible for causing the problem. ISO standards apply only to manufacturing organizations. One of the major obstacles to implementing TQM is the emphasis on long-term financial results.
Which of these are among the guiding principles of six sigma?
I, II, and IV only (Six sigma is based on these guiding principles: (1) Reduction of variation is an important goal; (2) valid measurements are absolutely necessary; (3) outputs are determined by inputs; and (4) only a critical few inputs have a significant impact on outputs.)