processes included operations management

Which of the following is not one of the processes included in operations management?

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Chapter 1: Operations management

Multiple-choice questions: B

Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results.

This activity contains 15 questions.

Which one of the following lines of argument would critics of the concept of 'buffering' dispute?

The 'indirect' objectives of operations management are different from the 'direct' objectives for which of the following reasons?

Which of the following would NOT normally be considered a general characteristic of a service?

Which of the following is NOT true of the changing business environment in which operations management work?

The variation in product or service design to suit the specific needs of individual customers or customer groups is referred to as:

The emergence of an operation in a supply network that separates two operations that were previously connected is called:

What name is given to an approach to formulating operations strategy, most often used in manufacturing operations?

Technology that assists in the management of process, rather than adds directly to the creation of products or services, is called:

What term is used to describe the role in retail operations management that often combines inventory management and purchasing with organizing the layout of the shop floor?

The perspective on strategy that stresses the importance of capabilities in determining sustainable competitive advantage is called:

The philosophy that recommends the redesign of processes to fulfil defined external customer needs is called:

The idea that improvement in one aspect of operations performance comes at the expense of deterioration in another aspect of performance is called:

What are the major direct responsibilities of operations management?

The dominant operation for a bank is:

Internal and external customers may vary because:

Answer choices in this exercise appear in a different order each time the page is loaded.

What are the 4 process types in operations management?

The main manufacturing process types are project, jobbing, batch, line and continuous. Project processes produce products of high variety and low volume.

Which of the following is not part of operation management?

The staff development is not one of the roles of operations functions. In fact, the staff development is undertaken by the human resource management functions.

What are the processes in operations management?

Operations management involves managing the operations and processes of an organization. Some of the functions performed by an operations manager include supply chain management, product design, forecasting, quality control, and delivery management.