CHAPTER 1
1) A great manager makes job more enjoyable &
productive. TRUE
2) Managers play important role in dealing with various
challenges being faced by organizations today. TRUE
3) Todays managers are just as likely to be women as
they are men. TRUE
4) A manager must coordinate and oversee the work of
other people so that organizational goals can be
accomplished. TRUE
5) A manager ‘s job is all about personal achievement.
FALSE
6) In traditionally structured organizations managers can
be classified as first-line managers, middle managers, or
top managers. TRUE
7) Middle managers are responsible for making
organization-wide decisions and establishing the plans
and goals that affect the entire organization. FALSE
8) Effectiveness refers to getting the most output from
the least amount of input. FALSE
9) Efficiency is described as “doing things right” TRUE
10) The four contemporary functions of management are
planning, organizing, leading, and controlling. TRUE
11) Determining who reports to whom is part of the
controlling function of management. FALSE
12) Directing and motivating are part of the controlling
function of management. FALSE
13) When a manager performs the controlling function
of management, he must monitor and evaluate
performance. TRUE
14) Figurehead, leader, and liaison are all interpersonal
managerial roles according to Mintzberg. TRUE
15) Disturbance handler is one of Mintzberg ‘s
interpersonal roles. FALSE
16) According to Robert L. Katz, managers need to have
technical, human, and conceptual skills. TRUE
17) Technical skills become less important as a manager
moves into higher levels of management. TRUE
18) Conceptual skills are less important to top
managers. FALSE
19) In order for organizations to survive successfully,
managers must create a customer-responsive
organization. TRUE
20) Social media platforms for electronic
communication have become popular among employees
to share ideas in their personal lives, but have not yet
become tools used extensively in the workplace. FALSE
21) Innovation is confined to high-tech and other
technologically sophisticated organizations. FALSE
22) Management is universally needed in all
organizations. TRUE
23) A portion of a manager ‘s job, especially at lower
organizational levels may entail duties that are often
more clerical than managerial. TRUE
24) Which of the following statements regarding
managers in today ‘s world is accurate?
A)Their age range is limited to between 30 and 65
years.
B)They are found only in large corporations.
C)They can be found exclusively in for-profit
organizations.
D)The single most important variable in employee
productivity and loyalty is the quality of the
relationship between employees and their direct
supervisors.
25) An individual who works with and through other
people by coordinating their work activities in order to
accomplish organizational goals is ________.
A)an assembly line worker
B)a laborer
C)a manager
D)a salesperson
26) Supervisor is another name for which of the
following?
A)team leader
B)middle manager
C)first-line manager
D)top manager
27) A ________ is an example of a first-line manager.
A)division manager
B)store manager
C)regional manager
D)shift manager
28) Managers with titles such as regional manager,
project leader, or division manager are ________.
A)first-line managers
B)top managers
C)production managers
D)middle managers