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Terms in this set (70)
On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
Employee Orientation
Which of the following terms refers to helping new employees appreciate the values and culture of a firm?
Onboarding
Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
assisting new employees in selecting the best labor union
All of the following topics are typically addressed during employee orientation EXCEPT ________.
wage curves
The methods used to give new or present employees the skills they need to perform their jobs are called ________.
training
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
negligent training
Which of the following will most likely NOT help employers protect themselves against charges of negligent training?
paying employees for their training time
________ identifies the training employees will need to fill future jobs.
Strategic training needs analysis
What is the first step in the ADDIE training process?
analyzing the training need
What is the second step in the ADDIE training process?
Designing the overall training program
Which of the following will most likely occur during the third step of the ADDIE training process?
creating training materials
Which of the following would most likely occur during the fourth step of the ADDIE training process?
holding on the job training sessions
What is the final step in the ADDIE training process?
evaluating the programs successes or failures
James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?
task analysis
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.
use new terminology and technical concepts
Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.
transfer skills more easily to the job
________ is a detailed study of the job to determine what specific skills the job requires.
task analysis
Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?
task analysis record form
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.
conducting a work sampling
A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n) ________.
competency model
The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.
performance analysis
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson's sales can be solved through training?
Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?
Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales
All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT:
What methods are used for recruiting and interviewing individuals for sales positions?
Which of the following best describes the first step in a performance analysis?
comparing a person's actual performance to the ideal performance
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
on-the-job training
Which of the following training methods is most frequently used by employers?
on the job training
All of the following are types of on-the-job training EXCEPT ________.
programmed learning
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
job rotation
Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?
coaching method
The on-the-job method of ________ involves give lower-level executives firsthand experience in working on actual problems.
special assignments
John is doing is doing a training method to learn a new job where there are sequence of steps he is supposed to learn step-by-step. This method is called:
job instruction training (JIT)
Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.
80%
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
apprenticeship training
Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
apprenticeship training
John is currently being trained on the job and is at the first step in the OTJ process, which is:
familiarizing the trainee with equipment, tools, and trade terms
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.
job instruction training
With job instruction training, which of the following should most likely be included beside each step listed?
key points or guidelines
Which of the following is the primary advantage of lecturing as a method of training?
appropriate for large groups
Which of the following will most likely help a speaker improve the effectiveness of a training lecture?
watching the audience's body language
Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?
programmed learning
Which of the following is NOT an advantage of programmed learning?
trainees benefit from a skilled coach
Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?
intelligent tutoring systems
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?
Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
vestibule
American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.
Vistibule training
Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?
videoconferencing
Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.
electronic performance support system
________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself.
learning management systems
Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
job aid
United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________.
job aid
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?
Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.
Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
learning pool
Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?
virtual classroom
All of the following are literacy training methods used by employers EXCEPT ________.
providing computerized simulations
_______ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
diversity training
What is the primary purpose of implementing a cross training program at a firm?
facilitating flexible job assignments
All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.
increased learning time
Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
management development
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers?
management development
All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
case study method
Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
action learning
Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?
management games
According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?
unfreezing
According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.
mobilizing commitment
________ is an approach to organizational change in which the employees formulate the change that's required and implement it.
organizational development
________ means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be.
action research
Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?
human resource management
Which of the following is most likely NOT measured when evaluating a training program?
overall organizational productivity
Which of the following terms refers to a formal method for testing the effectiveness of a training program?
controlled experimentation
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