Each week, your office schedules hundreds of appointments. Scheduling duties like negotiating follow-ups, sending reminders, and creating new appointments are all pivotal to a successful clinical workflow. That said, they can also suck up a ton of your staff’s time, which is often at a premium. Show
Online scheduling software programs eliminate wasted time and increase medical office efficiency. Here are the top 5 reasons for considering an online scheduling software this year: 1. Increase Staff ProductivitySolutionReach.com notes, “The average phone call to schedule, reschedule, or cancel an appointment takes over eight minutes.” It only takes 7 scheduling calls to fill an hour of your staff’s time each day. This process accumulates an average cost of $5,500 a year or more (based on 1 hour a day and an employee wage of $20 an hour). Eliminate wasted time by implementing an online, automated scheduling software. Patients schedule appointments and receive reminders directly from the software, freeing your staff to focus on patients at the office. 2. Decrease Front Office DistractionsGloria Mark, who studies digital distraction at the University of California, Irvine, says “multiple studies show it takes an average of 23 minutes and 15 seconds to return to the original task after an interruption.” Phone scheduling calls keep your staff unfocused and distracted most of the day. Distractions often lead to costly errors and mistakes. Your front office has many duties to perform throughout the day, including customer service, greeting patients, answering questions, clerical tasks, and collecting and processing patient forms. Constant appointment scheduling often interrupts these important duties. Streamlining the scheduling process frees staff to complete their required jobs. 3. Create Loyal And Engaged PatientsIf you’re not listening to your patients, you’re losing money. According to research by Accenture, a significant number of patients believe that the ability to self-schedule their appointment is a priority. Accenture says, “Of patients who were not chronically ill, 77 percent feel that self-scheduling electronically is important, and 89 percent of chronically ill patients feel it is important.” Patients benefit from the ease of online scheduling. They can complete essential forms, schedule appointments, and check appointment status all without contacting your office. 4. Reduce The Expense Of Scheduling PatientsWith new advances and the low cost of scheduling technology you can cut back on the unnecessary expense of a human appointment scheduler. Expand your practice’s patient capacity while freeing your existing staff to focus on more important tasks. Online scheduling also improves communication among staff for more effective and efficient work. 5. Accomplish More TasksOnline appointment scheduling offers many features beyond appointment scheduling. With a reliable online appointment scheduling system, your practice can:
Other Important Appointment Software Facts:
What Patients Are Telling ResearchersPatients value online medical access, including the ability to schedule. In studies and surveys of patient’s wants and needs, Accenture learned:
Improve Your PracticeThe Auctus Group helps countless dermatologists and plastic surgeons improve their practice in a variety of areas, including management services, productivity, and profitability. Let us help you put data and metrics behind your practice’s decisions. Practice Management ServicesHow do you schedule patient appointments effectively?Learn How to Schedule Patients More Effectively with These 8 Tips. Send Appointment Reminders (Preferably Automatically) ... . Schedule Appointments from Midday. ... . Create an Active Waiting List. ... . Keep Track of Your Clients' Cancellations. ... . Not All Appointments are the Same. ... . Schedule a Buffer Time Between Appointments if Necessary.. Why is it important to develop a schedule that meets the needs of both the patient and the provider?This allows staff members to focus on other tasks, such as handling patients who are already in the office while simultaneously reducing the number of calls that the practice receives. Better scheduling also increases productivity by reducing miscommunications, which is a common cause of appointment-related errors.
Why is it important to schedule patient appointments correctly?By streamlining the appointment process and having patients scheduled ahead of time decreases patient wait time and increases satisfaction.
What are the five goals when scheduling patient appointment?maintain the confidentiality of the patient.. Speak clearly and dont appear rushed.. Concentrate only on the person calling.. Obtain all of the necessary information from patient.. Repeat info relayed to you by the patient.. Schedule the proper amount of time for the type of appointment.. |