________ is a necessary task in keeping the team informed because team membership can change.

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Terms in this set (182)

SQL is an international standard language for processing a database.

True

One of the functions of a DBMS is to provide tools to assist in the administration of a database.

True

Which of the following is used to process and display browser database application forms, reports, and queries?

html

Constraints on the minimum number of entities in a relationship are called ________ cardinalities.

Minimum

Identify the first step in transforming a data model into a relational database design.

creating a table for each entity

The columns in a database are also called ________.

fields

Why does eHermes want so implement a database system?

To speed up the process of inventorying the new items it receives from sellers.

Lists that involve data with multiple themes can be stored in a spreadsheet.

False

Which of the following is TRUE of N:M relationships?

They can have more than one entity on each side of the relationship.

Columns that are keys to different tables than the ones in which they reside are called ________.

Foreign keys

Most traditional databases use the Internet to transmit traffic back and forth between the users' computers and the DBMS server.

False

Maria creates a relational database to keep track of cars in her repair shop. She stores information about each car in the "vehicle" table, and creates a column labeled "vehicle_ID" where she stores the vehicle VIN number. The "vehicle_ID" column is referred to as a ________.

Primary key

Which of the following is TRUE of traditional database application programs?

They are written in object-oriented languages such as C++ and VisualBasic

Ryan, a database administrator, is in the process of designing his company's database. Which of the following would Ryan have had to create before he began designing?

Data model

The term ________ implies that either all transactions related to a traditional relational DBMS are processed or none of them are processed.

Atomic

Which of the following is an international standard language for processing a database?

SQL

Which of the following is an example of a database management system?

Access

The forked lines on the lines representing relationship between two related entities are referred to as ________.

crow's feet

Sonya is the database administrator for RedTriangle media. She is responsible for validating the data model to be used by the DBMS, and specifying the database requirements to ensure all appropriate user input is considered. This is an example of Sonya's ________ tasks.

development

________ is the process of converting a poorly-structured table into two or more well-structured tables.

Normalization

Each entity in a database has a unique attribute called a(n) ________.

identifier

An identifier is an attribute or a group of attributes whose value is associated with one and only one entity instance.

True

Acelane Inc., unlike its competitors, procures raw material from multiple suppliers. Each supplier in turn supplies raw material to many buyers, including Acelane. This is an example of a(n) ________ relationship.

N:M

Which of the following is TRUE about the database development process?

The database structure is easy to change during the data modeling stage.

The accuracy of a database design is not dependent on the corresponding data model.

False

Traditional database application programs are ________.

thick applications that need to be installed on users' computers

To modify an existing table, a developer can open the metadata form for that table and add a new row of metadata.

true

A user must have a valid user account to access and process a database.

True

Which of the following is TRUE of single-user databases?

The application, the DBMS, and the database all reside on the user's computer.

Larry wants to keep track of his vintage vinyl records, the value of each record, and who he lends the records to for parties. Larry should use a ________.

Database

________ are more stringent for browser-based Internet applications than for traditional ones.

Security requirements

Each table in a database must have at least one foreign key.

False

In a database, when data items are inaccurate and inconsistent with one another, it leads to a(n) ________.

data integrity problem

A DBMS and database are synonymous terms that can be used interchangeably.

False

________ in an E-R diagram refer to the least number of entities required in a relationship.

Minimum cardinalities

Compared to in-house hosting, cloud-based hosting ________.

minimizes the risk of investing in technology that will soon become obsolete

In cloud computing, resources are said to be "pooled" because organizations ________.

share the same physical hardware through virtualization

Tristom Technologies, based in New York, opens branches in Chicago and Detroit. Which of the following networks will the company use to connect computers in the three offices?

WAN

Which of the following protocols guarantees secure data transmission?

https

Wireless internet standards do not change.

False

________ is a wireless protocol designed for transmitting data over short distances, replacing cables.

Bluetooth

________ is a category of cloud hosting where vendors provide hosted computers with an operating system, runtime environment, and middleware like a Web server or a DBMS.

PaaS

Which of the following is the most common format for IP addresses?

IPv4

The ________ is a core Internet protocol that guarantees the reliable delivery of packets.

TCP

When a person connects to the Internet, he or she is actually connecting to an Internet service provider.

True

Which of the following is a characteristic of cloud-based hosting?

no obsolescence

________ is a standard for describing the services, inputs and outputs, and other data supported by a Web service.

WSDL

A(n) ________ is a number that identifies a particular device.

IP address

Soon more companies may use ________ to help analyze the mountains of big data they're collecting.

AaaS

The two key characteristics of collaboration are iteration and feedback.

True

What is one way to share a task list effectively?

Use Microsoft SharePoint.

The manager of ABC, Inc decides to order the same number of widgets this year as last year. The manager has made a(n) ________ decision.

Structured

Which application processes PDF files?

Adobe Acrobat

________ occurs when all team members meet at the same time.

Synchronous communication

What is the most important task for a problem-solving collaborative group?

Defining the problem

A ________ is where businesses hire many people as independent contractors for a short period of time.

gig economy

A collaboration information system is an information system that supports collaboration.

True

________ occurs when all team members do not meet at the same time.

Asynchronous communication

All of the following are examples of project metadata except ________.

hardware serial numbers

Stan uses a ________ because wants to gather the team's opinion on where the next milestone meeting should be located.

Team survey

________ is a group of people working together to achieve a common goals via a process of feedback and iteration.

Collaboration

Because of the need to provide feedback, ________ is/are essential to every collaborative project.

Team communication

All of the following are part of problem-solving tasks except ________.

Increase revenues

________ track(s) changes to documents and provide features and functions to accommodate concurrent work.

Version mgmt

Which of the following applications will allow a user to practice shared content with version control?

Microsoft Sharepoint

A ________ is a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation.

a webinar

Sally saves her files using OpenOffice. What is the name of her file?

TeamDoc.odt

Which of the following happens during the planning phase of project management?

Revise budget

One aspect of team satisfaction is ________.

camaraderie

Google Drive is a simple way to share task lists.

True

With collaboration tools it is possible to view the history of a document using version control software.

True

Decisions are made at four levels.

False

Which application below is an open-source, license free product?

OpenOffice

What is one of the most useful features of Microsoft SharePoint when sharing a task list?

Alerts

The application teams use and the means by which they share data depend on the team leads preference.

False

Most student teams are concerned with ________. The first criterion for a successful team.

Successful outcomes

If a document is stored on a file server but team members can edit the document anonymously, the content on the file server is ________.

shared content with no control

Constructive criticism is both ________ advice given to improve an outcome.

Positive & negative

Collaboration information system do not specify standards, and techniques for conducting the team's work.

False

________ data is part of the collaboration's work product.

Project

Which of the following happens during the finalizing phase of project management?

Prepare archival documents

A computer that stores shared files is called a ________.

File server

All of the following are examples of project metadata except ________.
schedules
tasks
budgets
managerial data
hardware serial numbers

hardware serial numbers

Using emails to communicate asynchronously is not a good idea for all of the reasons below except ________.
difficult to find particular emails
too much freedom
email threads are organized
it is easy to hide from email
difficulty in finding attachments

email threads are organized

________ occurs when the collaboration tool limits and sometimes even directs user activity.

Version control

Microsoft Skype for Business is part of the ________ tool set.

comprehensive

If a collaboration tool provides ________ it manages activities in a predefined process.

Workflow control

The manager of ABC, Inc decides to order the same number of widgets this year as last year. The manager has made a(n) ________ decision.

structured

Mary's team is located in different countries. Because of the time zone differences, it is difficult for the team to meet all together so their meetings are conducted ________.

Asynchronously

________ are those that support broad-scope, organizational issues.

Strategic decisions

Jerry is in a group that only provides positive feedback because of group cohesion. Jerry is concerned the group is participating in ________.

Groupthink

Virtual meetings area always asynchronous.

False

Airbnb is the largest owner of hotel properties.

False

Which application would one use to process photos?

Google Picasa

Managerial decisions tend to be structured and unstructured.

True

Because of growth in team capability, over time the team becomes more ________ and over time can perform the same service for less cost.

efficient

What happens when a user checks out a document in a version control application?

No other user is allowed to modify the document.

A cooperative group can accomplish a given task faster and at a higher quality than an individual.

False

Which of the following happens during the doing phase of project management?

Reschedule tasks as necessary

Version control involves all of the following capabilities except ________.

user activity limited by permissions
document checkout
access to the documents on your personal hard drive
workflow control
version histories

access to the documents on your personal hard drive

What is a key to making team progress?

Keeping a current task list.

What types of decisions tend to be made at the operational level?

Structured

Which of the following is true of a sharing economy?

Consumers temporarily share their assets with other consumers via lending.

Once you upload a Microsoft Word document to Google Docs, you can no longer use Microsoft Word.

False

________ is a necessary task in keeping the team informed because team membership can change.

Keeping documentation

Enterprise processes span an organization and support activities in multiple departments.

True

Which of the following is performed by enterprise application integration?

It connects system "islands" via a new layer of software.

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

train the trainer

The ERP market is mature and facing stiff competition from ________.

SaaS

An ERP solution includes a database design, initial configuration data, and the company's operational data.

False

Adding process resources increases process effectiveness but adds costs.

True

A stored procedure is a ________.

computer program stored in a database that is used to enforce business rules

Dynamic processes are adaptive processes that change structure rapidly and readily.

True

A computer program stored within the database that runs to keep the database consistent when certain conditions arise is called a stored procedure.

False

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

Process Blueprints

Which of the following workgroup processes is related to sales and marketing?

Lead tracking

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

True

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.

organizational inefficiency

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

False

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

steps for using the applications to accomplish the activities in various processes

Product and brand management is a process concerning the sales and marketing department.

True

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

loss/churn

Accepting a return is what type of process?

Structured process

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Disjointed processes

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Enterprise resource planning

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

develop committees and steering groups

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

gap identification

SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.

Effectiveness

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

enterprise information systems

Dynamic processes are standardized processes that involve day-to-day operations.

False

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

True

Supply chain management is an example of a(n) ________.

inter-enterprise information system

Identify the top two ERP vendors.

SAP and Oracle

XYZ, inc has a new order entry system that uses the old databases. The shipping addresses are correct in one system, but the billing address is located in another system. The company is experiencing a(n) ________.

Data integrity problem

Systems where applications processing is distributed across multiple computing devices are known as ________.

distributed systems

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

False

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.

Marketing

The two dimensions of process quality are ________.

Efficiency & effectiveness

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

True

Both structured processes and dynamic processes are formally defined processes.

False

Unless a structure changes is only a simple reordering of tasks, changing the structure of a process never involves a change in resources.

False

Which of the following workgroup processes is related to operations?

finished goods inventory management

________ are predesigned procedures for using software products.

Inherent processes

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?

change process resources

Enterprise application integration is a ________.

suite of software applications that consolidates existing systems by providing layers of software that connect applications together

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

industry-specific solutions

Which of the following is a characteristic of an inter-enterprise information system?

Its problem solutions affect multiple organizations.

The primary purpose of an ERP system is ________.

integration

Process efficiency is a measure of the ratio of process outputs to inputs.

True

Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.

False

Business process reengineering is a quick process but is exceedingly expensive.

False

Which of the following statements about enterprise information systems is TRUE?

They support 10 to 100 users.
They do not require users to have any formal training.
They are very difficult to change.
The procedures are not formalized or documented.
They promote substantial workgroup data duplication.

They are very difficult to change.

Information systems improve process quality by ________.

controlling process flow

Which of the following is a characteristic of dynamic processes?

They support strategic and less structured managerial decisions.

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.

a lack of collaborative management

Which of the following is an example of a structured process?

Customer returns

Which of the following workgroup processes is related to customer service?

account tracking

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

True

Why would an organization want to move their enterprise system to the cloud?

Because of a cost savings.

________ are formally defined, standardized processes that involve day-to-day operations.

Structured processes

________ is a measure of the ratio of process outputs to inputs.

Process efficiency

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.

performing an activity

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.

human resources

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

conducting contests with cash prizes among employees

Process ________ is a measure of how well a process achieves organizational strategy.

Effectiveness

Which of the following is TRUE of implementing new enterprise systems?

It can be done in a short period of time.
It does not require updates.
It is simple and adaptable.
It is expensive and can be well over the budget.
It poses no risks.

It is expensive and can be well over the budget.

The structure of a process has no bearing on its efficiency.

False

ERP customers will store most of their data on cloud servers managed by cloud vendors and store sensitive data on servers they manage themselves. This is known as the ________.

hybrid model

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

requirements gaps

An Enterprise Resource Planning (ERP) solution does NOT include ________.

the company's operational data

Inter-enterprise processes span an organization and support activities in multiple departments.

False

Which of the following is a solution for problems arising from information silos?

integrating data into a single database

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

Dynamic processes

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.

________ is an example of an inter-enterprise information system.

ARES

In distributed systems, applications processing is distributed across multiple computing devices.

True

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

self-efficacy

A company uses their ________ to send coupons to your email for the things you buy at their store.

customer relationship management (CRM) system

Which of the following is an example of a dynamic process?

Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Which of the following statements is TRUE about workgroup information systems?

They support 10 to 100 users.

All of the following are challenges of implementing and upgrading enterprise information systems except ________.

old technology

Order tracking and account tracking are business processes concerning the operations department.

False

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What is a key to making team progress quizlet?

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What is one of the most useful features of Microsoft SharePoint when sharing a task list quizlet?

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Which of the following happens during the planning phase of project management quizlet?

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What types of decisions tend to be made at the operational level quizlet?

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