The specified default store cannot be opened verify you can access your default store and try again

by Matthew Adams

Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more

Updated on March 9, 2022

The specified default store cannot be opened verify you can access your default store and try again

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Some users have posted on Microsoft’s forum about the information store could be opened error that arises when they try to launch Outlook.

There are a few variations of that error message for the different Outlook versions. For Outlook 2019 and ‘16 users, the full error message states:

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened.

Here are some more related issues reported by our readers. Make sure you go through the list and see if any of these cases apply to you.

Where and when does this error occur?

  • Outlook 365/Office 365 The information store cannot be opened
  • The specified default store cannot be opened
  • The information store could not be opened Exchange 2016/2013
  • The information store could not be opened Outlook 2016/2019/2013/2007
  • Cannot start Microsoft Outlook (A clear indicator of this error is when Outlook simply refuses to open).
  • The information store could not be opened iCloud
  • The set of folders cannot be opened

As a result, users can’t open Outlook. There are, however, numerous potential fixes for the information store cannot be opened error. Check out some of the resolutions below to fix the information store issue.

How can I fix the Information Store Error?

1. Open Outlook in Safe Mode

First, try opening Outlook in Safe Mode. Press the Windows key + R hotkey. Then enter ‘Outlook /safe’ in the Open box and click OK.

The specified default store cannot be opened verify you can access your default store and try again


2. Deselect the Compatibility Mode Option

  1. Deselecting the compatibility mode option for Outlook might fix the information store cannot be opened issue. Open Outlook’s folder in File Explorer.
  2. Right-click the Outlook.exe to select Properties.
  3. Select the Compatibility tab.
    The specified default store cannot be opened verify you can access your default store and try again
  4. Deselect the Run this program in compatibility mode check box.
  5. Click Apply and OK.

3. Fix the Navigation Pane File

The information store error can be due to corrupted navigation pane settings. To fix that, press the Windows key + R keyboard shortcut. Then enter outlook.exe /resetnavpane in Run’s Open text box, and press the OK button.

The specified default store cannot be opened verify you can access your default store and try again

Read more about this topic

  • Fix: Your server location could not be determined Outlook error
  • How to get rid of the name matching error in Outlook?
  • How to fix Outlook error 0x80042108 in Windows 10
  • Outlook data file cannot be accessed
  • Fix Outlook error 0x800CCC13 on Windows 10

4. Fix Outlook’s PST File

  1. Some users might need to fix corrupted Outlook data files. Open File Explorer by pressing the Windows key + E keyboard shortcut.
  2. Open the Outlook folder in File Explorer. The default folder path for Outlook 2019 and ‘16 is: C:\Program Files (x86)\Microsoft Office\root\Office16.
  3. Click SCANPST.EXE to open the Microsoft Outlook Inbox Repair Tool shown directly below.
    The specified default store cannot be opened verify you can access your default store and try again
  4. Click Browse to select an Outlook PST file.
  5. Press Start to scan.
  6. Then users can select a Repair option if the scan detects errors.

5. Remove Lync From the System Startup

  1. Some users have said that quitting Lync, which was running when they launched Outlook, fixed the information store error. Thus, Lync is a conflicting program that users can remove from the system startup by right-clicking the taskbar and selecting Task Manager.
  2. Select the Start-up tab.
    The specified default store cannot be opened verify you can access your default store and try again
  3. Select Lync and click Disable.
  4. Restart Windows after removing Lync from the startup, and launch Outlook again.

6. Clean Boot Windows

  1. To ensure there aren’t any other conflicting programs, clean boot Windows. To do that, enter ‘msconfig’ in Run and click OK.
  2. Click Selective Startup to select the Load system services and Use original boot configuration options on the General tab. Uncheck the Load startup items option.
    The specified default store cannot be opened verify you can access your default store and try again
  3. On the Services tab, select the Hide all Microsoft services option; and click the Disable all button.
    The specified default store cannot be opened verify you can access your default store and try again
  4. Click the Apply button.
  5. Press the OK button, and select the Restart option.

Those resolutions will probably fix the information store cannot be opened error for lots of users. Outlook users can also check out the Microsoft Support and Recovery Assistant utility, which might also fix the information store error.

The specified default store cannot be opened verify you can access your default store and try again
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The specified default store cannot be opened verify you can access your default store and try again

Newsletter

How do you fix Cannot open your default email folders The Information Store could not be opened?

Turn Off Compatibility Mode Navigate to C:\Program Files (x86)\Microsoft Office\Office XX\Outlook.exe. Right-click on Outlook.exe and navigate to Properties > Compatibility tab. Uncheck the Run this program in compatibility mode box, click Apply and OK.

Can not open your default email folders?

Usually, there are two possible causes for cannot open default email folder error: You are running it in compatibility mode. There is a corrupted Offline Storage Table (OST) file.

How do you fix Cannot start Microsoft Outlook Cannot open the Outlook window the set of folders Cannot be opened the information store could not be opened?

The information store error can be due to corrupted navigation pane settings. To fix that, press the Windows key + R keyboard shortcut. Then enter outlook.exe /resetnavpane in Run's Open text box, and press the OK button.

How do you solve Outlook data file Cannot be accessed?

Methods to Fix the Error 0x8004010F: Outlook Data File Cannot Be Accessed.
Method 1: Restart Outlook and Check Internet Connection. ... .
Method 2: Check Account Settings. ... .
Method 3: Create a New Outlook Profile and Setup Email via Auto Account. ... .
Method 4: Manually Setup Email Account. ... .
Method 5: Fix Old Outlook Profile..