Name: Management Show Management, 13e (Robbins) Chapter 3 Managing the External Environment and the Organization’s Culture 1) Which of the following represents the two views of managerial impact on the success or failure of the organization?
Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 2) The dominant view in management theory suggests that ________.
Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 3) Wendell notices that the company’s top executives share a belief that managers are directly responsible for the organization’s success or failure. This belief reflects a(n) ________ view of management.
Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Application
Answer: D Diff: 1 AACSB: Application of knowledge Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Application 5) Calvin’s goals for the coming year include specific targets for increasing market share and quantity of units shipped. If he succeeds, he will be handsomely rewarded. If he fails, he is likely to be replaced. Judging from this, it would appear that Calvin’s employer subscribes to ________.
Answer: B Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Application 6) Which of the following most accurately reflects the symbolic view of management?
Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept
Answer: D Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Application; Analytical 8) The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives.
Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 9) The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management.
Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Application of knowledge; Analytical thinking 10) According to the symbolic view, managers have a(n) ________ effect on substantive organizational outcomes.
Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 11) The symbolic view of management is based upon the belief that managers symbolize ________.
Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 12) Internal constraints that influence managers’ decisions and actions come from ________.
Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 13) In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure. Answer: FALSE Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 14) The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives. Answer: TRUE Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept 15) The symbolic view of management impact is useful in explaining the high turnover among sports coaches, who can be considered the “managers” of their teams. Answer: FALSE Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept Answer:
In the 1990s Cisco Systems was the picture of success. Growing rapidly, it was widely praised by analysts for its “brilliant strategy, masterful management of acquisitions and superb customer focus.” As Cisco’s performance declined during the early part of the 21st century, analysts said that its strategy was flawed, its acquisition approach was haphazard, and its customer service was poor. The symbolic view would suggest that declining performance was due to the external circumstances beyond the control of the managers. Diff: 3 AACSB: Reflective thinking; Written and oral communication Learning Obj.: LO 3.1: Contrast the actions of managers according to the omnipotent and symbolic views Classification: Concept; Application 17) If mortgage interest rates increase, this would be an example of changing ________ in a firm’s external environment.
Answer: A Diff: 1 AACSB: Application of knowledge Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application
Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Concept 19) Which of the following factors is an economic component of an organization’s external environment?
Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application; Analytical 20) The ________ component of an organization’s external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition.
Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Concept
Answer: D Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application 22) Which of the following factors is a sociocultural component of an organization’s external environment?
Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application; Analytical 23) Suppose the government of Abolonia imposed a national sales tax on its citizens that reduced their disposable income. Which component of the external environment would this affect?
Answer: D Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application
Answer: B Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application 25) Which of the following groups includes individuals who were born between the years 1978-1994?
Answer: B Diff: 2 AACSB: Reflective thinking; Diverse and multicultural work environments Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Concept 26) ________ are called the iGeneration, because they’ve grown up with technology that customizes everything to the individual.
Answer: A Diff: 2 AACSB: Reflective thinking; Diverse and multicultural work environments Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Concept
Answer: B Diff: 2 AACSB: Diverse and multicultural work environments; Application of knowledge; Analytical thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application; Analytical 28) Assume the global economy rebounds rapidly from the Great Recession. What constraint is this likely to have on decisions managers make?
Answer: A Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Application; Analytical 29) If the components of an organization’s environment change frequently, the organization is operating in a ________ environment.
Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 3.2: Describe the constraints and challenges facing managers in today’s external environment Classification: Concept What is the symbolic view of management?Symbolic view of management: The view that much of an organization's success or failure is due to external forces outside managers' control. those factors and forces outside the organization that affect its performance.
Which of the following statements best represents the symbolic view of management?1) In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.
Is manager omnipotent or symbolic?The omnipotent view of managers is that the manager is all-knowing. She has total control over the organizations mission and operations. That is, the manager is the visionary who steers all aspects of the organization. Thus, she is individually responsible for the performance of the organization.
What is the main concept of management?At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling. These five functions are part of a body of practices and theories on how to be a successful manager.
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