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Terms in this set (269)action learning A training technique by which management trainees are allowed to work full-time analyzing and solving problems in other departments. organizational development A special approach to organizational change in which employees themselves formulate and implement the change that's required. succession planning The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance apprenticeship training A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training employee orientation procedure for providing new employees with basic background information about the firm. competency model A graphic model that consolidates in one diagram a precise overview of the competencies (the knowledge, skills, and behaviors) someone would need to do a job well. controlled experimentation Formal methods for testing the effectiveness of a training program, preferably with before-and-after tests and a control group in-house development center A company-based method for exposing prospective managers to realistic exercises to develop improved management skills. job instruction training (JIT) Listing each job's basic tasks, along with key points, to provide step-by-step training for employees case study method A development method in which the manager is presented with a written description of an organizational problem to diagnose and solve
task analysis A detailed study of a job to identify the specific skills required Web 2.0 learning Learning that utilizes online technologies such as social networks, virtual worlds (such as Second Life), and systems that blend synchronous and asynchronous delivery with blogs, chat rooms, bookmark sharing, and tools such as 3-D simulations on-the-job training (OJT) Training a person to learn a job while working on it lifelong learning Provides employees with continuing learning experiences over their tenure with the firm, with the aims of ensuring they have the opportunity to learn the skills they need to do their jobs and to expand their occupational horizons role-playing A training technique in which trainees act out parts in a realistic management situation. job rotation A management training technique that involves moving a trainee from department to department to broaden his or her experience and to identify strong and weak points. executive coach An outside consultant who questions the executive's associates to identify the executive's strengths and weaknesses, and then counsels the executive so he or she can capitalize on those strengths and overcome the weaknesses. electronic performance support systems (EPSS) Sets of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that's faster, cheaper, and more effective than traditional methods. programmed learning A systematic method for teaching job skills, involving presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers. job aid A set of instructions, diagrams, or similar methods available at the job site to guide the worker virtual classroom Teaching method that uses special collaboration software to enable multiple remote learners, using their PCs or laptops, to participate in live audio and visual discussions, communicate via written text, and learn via content such as PowerPoint slides. cross training Training employees to do different tasks or jobs than their own; doing so facilitates flexibility and job rotation training The process of teaching new or current employees the basic skills they need to perform their jobs management games A development technique in which teams of managers compete by making computerized decisions regarding realistic but simulated situations. management development Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills. task analysis a detailed study of a job to identify the specific skills required. Which of the following provides new employees with the basic background information they need to do their jobs? Employee orientation supervisor The ________ usually explains the organization and familiarizes the new employee with the workplace To engage new employees in the company's ideology What is the main goal of Toyota's onboarding program? quality and teamwork The first day of Toyota's onboarding program focuses mostly on ________. Which of the following people usually explain issues such as working hours, work rules, benefits, and vacations? Human resource specialist Training Which of the following should begin immediately after the employee's initial orientation? They foster commitment and engagement. Which of the following is TRUE regarding the best onboarding programs? negligent training Employers who provide inadequate training can be liable for ________. strategic training needs analysis ABC Industries has decided to expand overseas and will have to fill new jobs. Company management has decided to perform a ________ to determine what training employees will need to fill these future jobs. Current training needs analysis identifies training required for new and deficient employees to improve their performance. task analysis Which of the following determines what skills the job requires so new employees receive the proper training? Performance analysis Which of the following verifies whether employers should provide training for employees or take another approach? on-the-job training Fred not only coaches his employees, but he also allows new employees to learn from his more senior workers. He also moves the new employees to various jobs in his department. Fred is providing apprenticeship training Steve goes to school three days a week to learn welding. The other two days he is working in a machine shop as a welder. Steve is participating in Job instruction training Which of the followings lists the job's required steps and then lists a key point beside each step? behavioral modeling John demonstrated how to prepare the materials for the job, then watched the new employees practice and showed them what they did correctly and what they needed to change. John is teaching his employees through vestibule training A bank's training center has a drive-up window where new tellers can practice with the same equipment they will use when assigned to a branch. The bank is providing Learning portal Which of the following is a section of an employer's website that offers employees online access to training courses? Virtual classroom Which of the following uses collaboration software to enable multiple remote learners to participate in live audio and visual discussions, communicate via written text, and learn via content such as PowerPoint slides? Cross training Which of the following means training employees to do different jobs than their own? Implement In which step of the ADDIE process does training occur? Management development Which of the following is an attempt to improve managerial performance? succession planning The ongoing process of systematically identifying, assessing, and developing organization leadership to enhance performance is known as Assessment In what stage of the succession planning process does management evaluate candidates select those who will actually fill the key positions? Job rotation Which of the following involves moving managers from department to department? Coaching Jeff works directly with Ryan, the new management trainee. Ryan has taken over some of Jeff's tasks; however, Jeff is responsible for ensuring the tasks are completed properly and that Ryan learns how they are to be done. What is the name for this type of management training? Action learning Ashley has been relieved of some of her responsibilities as manager of the shipping department. During this time, she is working to reduce waste in the production area. Which of the following is Ashley participating in? Organizational development Which of the following is a change process through which employees formulate the change that's required and implement it? reaction Determining whether trainees liked the training program measures ________ effects. Setting work standards What is the first step of a performance appraisal? SMART goals are specific, measurable, attainable, relevant, and timely Peer appraisals Which of the following occurs when employees are appraised by coworkers? self-rating Julie's boss has requested she bring her evaluation of her performance to their meeting. Julie has been asked to perform a(n) Rating committees Which of the following can help to eliminate bias and capture different aspects of the employee's performance? 360-degree feedback Jim has received performance evaluations from his supervisor, his peers, and his customers. Jim has received a(n) ________ evaluation critical incident Jill keeps a file for each employee where she notes specific actions, both positive and negative, achievements, and any unusual events. Jill uses this information when she performs a(n) ________ appraisal with her employee Behaviorally anchored rating scales Which method of performance appraisal combines a quantitative rating with narrative examples of good and poor performance expressed as specific behaviors? Management by objectives Which of the following refers to a multistep, companywide, goal-setting, and appraisal program? halo effect Terry is impressed with the fact that Sue is always on time and rates her high on dependability. Terry also rates Sue high on job knowledge, even though Sue does not truly understand all her job tasks. Terry has succumbed to the ________ performance appraisal error central tendency Ben has rated all his employees as "average." Because it is likely not all the employees in the department are average employees, it can be said that Ben has committed a ________ performance appraisal error leniency When a supervisor gives all employees high ratings, it is likely a ________ performance appraisal rating error strictness Kristen rated all her employees as "doesn't meet expectations." This could be seen as a ________ performance appraisal error. bias Rating someone based on a characteristic such as age, race, or gender is known as denial When a supervisor must tell an employee his or her performance is not satisfactory, they should expect the employee's first reaction to be engagement (1) Managers can use the appraisal interview to improve their employees' level of engagement Emphasizing the negative during a performance appraisal can undermine employee Using information technology Which of the following is NOT one of the six basic elements of performance management? total quality management programs Ceasing dependence on inspection to achieve quality is a principle of Performance management Which of the following is the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals? Direction sharing Which of the following elements of performance management is about communicating the company's goals? Goal alignment Which of the following elements shows the link between the employee's goals and those of their department and company? Information technology Which of the following enables management to automate performance management? Ongoing performance monitoring systems Which of the following e-mails progress and exception reports of a person's progress toward meeting performance goals? Ongoing feedback Which of the following elements of performance management provides both face-to-face and computerized feedback regarding progress toward goals? 360-degree feedback The employer collects performance information all around an employeefrom his or her supervisors, subordinates, peers, and internal or external customers. performance appraisal Any procedure that involves (1) setting work standards; (2) assessing the employee's actual performance relative to the standards; and (3) providing feedback to the employee with the aim of motivating that person to eliminate performance deficiencies or to continue the performance above par graphic rating scale The graphic rating scale is a performance appraisal tool that lists several job dimensions and a range of performance values for each. The supervisor rates each subordinate by circling or checking the score that best describes the subordinate's performance for each trait or dimension. performance management The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals Address career-related issues. After a manager gives a performance appraisal, what is often the next step? Career management Which of the following is a process for enabling employees to better understand and develop their career skills and interests? staff Personnel activities like screening, training, and appraising serve to ________ the organization.
Career development Which of the following is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment? psychological contract What the employers and employees expect from each other is called a(n) The employee Ultimately, who must assume responsibility for an employee's career? Coaching Which of the following means educating, instructing, and training subordinates? Planning In which step of coaching is the goal to obtain the employee's enthusiastic agreement on what change is required? Mentoring Which of the following means advising, counseling, and guiding? Preparation In the four-step process of coaching, which of the following is understanding the problem, the employee, and the employee's skills? Active Coaching In which of the following coaching steps is it important to offer ideas and advice in such a way that the subordinate can hear them, respond to them, and appreciate their value? Follow -up Which of the following coaching steps is often necessary to ensure that poor work habits do not reemerge? Involuntary turnover Joe is terminated for poor performance. What is this an example of? Powering lower prices The globalization of the world economy has been a boon by free agents Many employees today think of themselves as Cost of rework Which of the following is NOT a tangible cost of employee turnover?
feel they are undercompensated Employees who ________ are more likely to leave the company. What is turnover? The rate at which employees leave the company pay According to one survey described in the textbook, what is the leading cause of employees leaving their jobs employee retention IBM's on-demand staffing effort improves Career planning Which of the following often precedes promotion decisions? Consistent promotion procedures are the best way to defend against claims of discrimination Title VII of the Civil Rights Act Which of the following makes it illegal to discriminate against minority employees for employment promotions? parallel career path Moving an employee from an "engineer" position to a "senior engineer" position, like at BP, utilizes a ________ method of promotion.
competence When used as a determinant for promotion, it is important to define and measure involuntary Dismissal is a(n) ________ termination of an employee's employment with the company. public policy A(n) ________ exception to termination at will occurs when a discharge violates a well-established public policy statutory A(n) ________ exception to termination at will includes federal and state equal employment and workplace laws that prohibit certain dismissals. Termination at will Which of the following means that an employer or an employee can end the employment relationship at any time for any reason? common law A(n) ________ exception to termination at will is based on a precedent. unsatisfactory performance Excessive absenteeism is an example of ________. career occupational positions a person holds over the years Career planning deliberate process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics: acquires information about opportunities and choices; identifies career-related goals; and establishes action plans to attain specific goals. variable pay Compensation linked directly to individual, team, or organizational performance Sarbanes-Oxley Act Federal legislation passed in 2002 that sets higher ethical standards for public corporations and accounting firms. Key provisions limit conflict-of-interest issues and require financial officers and CEOs to certify the validity of their financial statements. Salary plan Which of the following is an example of a fixed payment plan? financial incentives are financial rewards that are paid out when production exceeds set standards. Merit pay Which of the following is a salary increase awarded to an employee based on his or her individual performance? Standard hour plan Which of the following allows for sharing exceptional productivity gains between the employer and the employee? team incentive plan bonus to each member of the Quality Team based on its performance. This is an example of a(n) ________. Gainsharing Plan pays its employees a percentage of the cost savings it experienced during the year. ABC Industries has developed a ________. Organization-wide incentive plan Which of the following are plans in which all or most employees can participate and that generally tie the reward to some measure of company-wide performance? team incentive plan pays each person the same amount based on the performance of the team. Profit sharing plan In which of the following do employees share in some percentage of the company's annual profits? An incentive plan that pays based on cost savings experienced by the company Which of the following describes a gainsharing plan? Employee Stock Ownership Plan (ESOP) Which of the following are companywide plans in which the employer contributes shares of its own stock to a trust established to purchase shares of the firm's stock for employees Organizationwide incentive plans Which of the following are plans in which all or most employees can participate and that generally tie the reward to some measure of companywide performance? A(n) ________ puts some portion of employees' normal pay at risk if they don't meet their goals. earnings-at-risk pay plan Employee assistance programs Which of the following is a discretionary benefit, not required by federal or most state laws? 69% Approximately what percentage of employee benefits do wages and salaries account for? Benefits Which of the following describes the indirect financial and nonfinancial payments employees receive for continuing their employment with the company? Disability Insurance Which of the following is a discretionary benefit, not required by federal or most state laws? Hospitalization, health, and disability insurance Which of the following helps to protect employees against hospitalization costs and the loss of income arising from off-the-job accidents or illnesses? Health insurance Which of the following is the most expensive benefit? 50 The Family and Medical Leave Act (FMLA) of 1993 applies to employers with ________ or more employees Severance pay Which of the following is a one-time payment to an employee upon termination? Consolidated Omnibus Budget Reconciliation Act (COBRA) Which of the following legislation requires employers to continue to provide health benefits to terminated employees, at the employee's cost? Social Security Which of the following pays survivor benefits or death benefits to the employee's dependents? Qualified plan Which of the following receives preferred tax treatment by the IRS? Social Security Which of the following, provided by the federal government, provides an income if you retire at age 62 or after? Social Security Medicare is administered by employees to deduct a sum from their paycheck before taxes and invest it in the savings A 401(k) plan allows Pension Benefits Guarantee Corporation (PBGC) Which of the following guarantees defined benefit plans that terminate without sufficient funds? Employee assistance is an example of a personal services benefit Personal mental health Which of the following is the most common problem that employee assistance programs address personal services benefit An educational subsidy is an example of a confidentiality Supervisors, secretaries, and support staff involved with an employee assistance program must understand the importance of cafeteria plan Which of the following is a plan in which the employee is given a budget to select the benefits preferred for his or herself and family? Flexible spending accounts Which of the following allows employees to pay for certain benefit expenses with pretax dollars? turnover Costco uses ________ to measure employee engagement. 90% Costco pays about ________ of the health insurance costs of its over 90,000 domestic employees. Which of the following is the management of employee relations usually assigned to? HR Which of the following describes employee relations? The activity that involves establishing and maintaining the positive One way to build positive employee relations is to provide ________. employee recognition programs Unfair treatment can lead to ________. increases in theft and sabotage Which of the following is a likely result of unfair treatment? Reduced morale Which of the following refers to a system of distributing rewards and discipline in which the actual results or outcomes are even-handed and fair? Distributive justice An employee who states, "The department's procedures allow request for clarification or additional information," indicates he or she believes that there is procedural justice Suggestion teams Which of the following describes a temporary team whose members work on specific analytical assignments? Which of the following are the principles people use to decide what their conduct should be? Ethics Which of the following involves the most fundamental questions of what is right and wrong? Morality Which of the following are the principles of conduct governing an individual or a group? Ethics Ethical decisions are rooted in morality Which of the following describes a bad barrel A company environment that fosters or condones unethical choices Honesty is the best policy" is an example of a(n) value What is the purpose of discipline? To encourage employees to adhere to rules and regulations Which of the followings argues that women are treated more harshly for acting unexpectedly? Evil Woman Thesis When an employee violates one of the rules, which of the following is necessary? Discipline The ________ piece of a fair discipline process covers issues such as theft and destruction of property and insubordination. rules and regulations The ________ piece of a fair discipline process is a system of effective discipline. penalties One drawback of punishment is that it does NOT gain long-term cooperation From an employee's perspective, a great workplace is one where the employees MOST likely enjoy the people they work with The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to an officer is called officer complaint From an employee's perspective, a great workplace is one where the employees MOST likely trust the people they work for SAS's unusual claim is that it has never laid off an employee FedEx has been one of the "Fortune Magazine's 100 Best Companies to Work For" for ________ of the past 15 years. 12 The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to a member of management is called management review
Approximately how many U.S. workers belong to unions? 15 Million Which of the following statements about unions is FALSE? Higher morale, job security, and good communication foster unionization. Union membership in America declined from about 20% in 1983 to about ________ in 2016.
11% Which of the following would make it easier for employees to unionize? The Employee Free Choice Act Which of the following has NOT contributed to the decline of unions? A decrease in service-sector and white-collar service jobs The ________ would make it easier for employees to unionize. Employee Free Choice Act A strategy that emphasizes ________will help the labor relations movement. fairness and trust In ________employees have the legal right to a voice in setting company policies. codetermination Severance pay is a(n) ________ bargaining item. mandatory Tuition reimbursement is a(n) ________ bargaining item. voluntary The violation of good faith bargaining in which one side delays the meeting, refuses to meet, or requires an unreasonable meeting time or location is called dilatory tactics Wages are a(n) ________ bargaining item. mandatory Health club benefits are a(n) ________ bargaining item. voluntary A clause agreeing to hire union members exclusively would be a(n) ________ bargaining item. illegal During the ________ stage of a union drive and election, the union determines the employees' interest in organizing. initial contact During the ________ stage of a union drive and election, the union will claim it can improve working conditions, raise wages, and increase benefits. authorization card
During the ________ stage of a union drive and election, the union establishes an organizing committee. initial contact Union salting was declared to be a legal tactic in the Supreme Court decision of NLRB v. Town and Country Electric During the ________ stage of a union drive and election the union attempts to get employees to sign their interest in joining the union. authorization card The bargaining unit is determined during the ________ stage of the union drive and election. hearing Which of the following legislation limited the courts' abilities to issue injunctions for peaceful picketing and payment of strike benefits? Norris-LaGuardia The ________ allows the U.S. President to temporarily bar national emergency strikes. Taft-Hartley Act The ________ declared yellow dog contracts unenforceable. Norris-LaGuardia Act The ________ banned employer unfair labor practices. National labor Relations Act (Wagner Act) The ________ limited union unfair labor practices. Taft-Hartley Act The ________ provided a bill of rights for union members. Landrum-Griffin Act Which of the following is TRUE about a closed shop? The company can hire only current union members In a(n) ________, employees who do not belong to the union still must pay the union an amount equal to union dues. agency shop According to Modern Survey, what percentage of employees who would vote "yes" to unionization are disengaged? 50% Which of the following is a voluntary federation of about 56 national and international labor unions in the United States? AFL-CIO In a(n) ______, companies can only hire current union members. closed shop John was hired by ABC Industries. John was told that within 30 days of employment he must join the union and pay dues or he will be terminated. ABC Industries is working under a union contract with a(n) ________ security clause. union shop A visible workplace hazard might be slippery floors A workplace hazard that an employee causes for him or herself is drug abuse A visible workplace hazard might be unguarded equipment Managing exposure hazards falls under the area of industrial hygiene During the _______ phase of industrial hygiene, the exposure is measured and compared to a benchmark; it is then determined whether the risk is within tolerances. evaluation The _______ phase of industrial hygiene involves eliminating or reducing the hazard. control Supervisors in every department should perform a safety inspection daily Under OSHA, employers with ________ or more employees must record and report occupational injuries and illnesses. 11 Approximately what percentage of workers surveyed ranked workplace safety higher than minimum wages, sick days, and maternity leave? 80% How frequently should supervisors in every department perform a safety inspection? daily OSHA regulations cover employees working in a private college or university Improperly guarded equipment is an example of a(n unsafe working condition High seasonal layoff rates, where accidents occur more frequently, are categorized as other working condition factors Frayed wiring is an example of a(n unsafe working condition Long hours and fatigue are categorized as other working condition factors Which of the following is an example of an unsafe act? Operating at unsafe speeds Which of the following is an example of an unsafe working condition? Frayed wiring The first line of defense in accident prevention is reducing unsafe conditions A(n) ________ is a systematic approach to identifying and eliminating hazards before they occur. job hazard analysis Which of the following describes a job hazard analysis? A systematic approach to identifying and eliminating hazards before they occur Which of the following focuses on the relationship between the worker, the task, the tools, and the work environment? Job hazard analysis Which of the following describes an operational safety review? A review conducted by an agency to ascertain whether units under its jurisdiction are complying with all the applicable safety laws, regulations, orders, and rules Older workers have a workplace fatality rate that is ________ times higher than younger workers. 3 Workplace ________relates to protecting employees from internal and external risks. security The perpetrator of workplace violence is most often a(n) customer Workplace ________ is the measures taken to protect employees from criminal acts by outside perpetrators. Security Workplace violence costs employers about ________ per year. $4 billion Which of the following is the first line of defense against workplace violence? Heightened security ________ means using good management to improve security. Organizational security A survey of Milliken & Company employees found a positive employee engagement level of 80% The centerpiece of Milliken's safety process is its involvement-based employee engagement program The highest priority for an OSHA inspection is ________. imminent danger Which of the following workplace accidents are more or less beyond management's control? chance occurrences According to forty percent of the chief financial officers surveyed, which of the following is the top benefit of effective workplace safety? productivity Faulty scaffolding is an example of a(n) ________. unsafe working condition A congested workplace would be categorized as ________. other working condition factors The first line of defense in accident prevention is ________. reducing unsafe conditions A(n) ________ focuses on the relationship between the worker, the task, the tools, and the work environment. job hazard analysis Which of the following refers to the employer's review and analysis of its safety-related data? safety audit A(n) ________ is conducted by an agency to ascertain whether units under its jurisdiction are complying with all the applicable safety laws, regulations, orders, and rules. operational safety review Which of the following reduces unsafe acts? safety training In a safety-oriented culture, ________ would be displayed in the form of management and employees both involved in safety. teamwork In a safety-oriented culture, ________ is an overriding attitude that all accidents and injuries are preventable. shared vision ________ means observing the employee's unsafe (and safe) on-the-job behaviors and rectifying the unsafe ones. behavior based safety Milliken's safety processes are led almost entirely by its ________. employees Milliken's safety program quantifies each employee's ________. involvement Many workplace hazards are unseen, such as _______. chemicals Conducting a plant walk-around survey would be done during which phase of industrial hygiene? recognition During the _______ phase of industrial hygiene, it is determined how severe the hazard is. evaluation The total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal is known as ________. burnout Workplace ________ is the measures taken to protect employees from threats of terrorism. security Identifying security and other corporate risks is called ________. enterprise risk management Which of the following has been called the "silent epidemic" of the workplace? bullying The ________ imposes liabilities on employers whose women employees become violence victims. Gender-Motivated Violence Act Which of the following is the utilization of security systems such as locks, intrusion alarms, access control systems, and surveillance systems? mechanical security Which of the following means capitalizing on the facilities' architectural features to minimize security problems? 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The budget is forwarded to upper management for approval. The company is using: 3 answers Which is the process of helping new employees adjust to a company?According to the Society for Human Resources Development (SHRM), employee onboarding (also known as organizational socialization) is the “process of helping new hires adjust to social and performance aspects of their new jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to ...
What is the main goal of Toyota's onboarding program?What is the main goal of Toyota's onboarding program? To engage new employees in the company's ideology.
Is the process of teaching new employees the basic skills they need to perform?–The process of teaching new employees the basic skills they need to perform their jobs. –Performance management: the process employers use to make sure employees are working toward organizational goals. –Identify job performance skills needed, assess prospective trainees skills, and develop objectives.
When an employee learns a job by actually performing the job this training method is called?According to the textbook, how long can full executive integration take? When an employee learns a job by actually performing that job, this training method is called: one-on-one training.
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