What are some of the important aspects the nurse should keep in mind when interviewing the family and child?

The nurse is seeing an adolescent boy and his parents in the clinic for the first time. What should the nurse do first?

a.

Introduce self.

b.

Make family comfortable.

c.

Explain purpose of interview.

d.

Give assurance of privacy

ANS: A

The first thing that nurses should do is to introduce themselves to the patient and family. Parents and other adults should be addressed with appropriate titles unless they specify a preferred name. During the initial part of the interview, the nurse should include general conversation to help make the family feel at ease. Clarification of the purpose of the interview and the nurses role is the next thing that should be done. The interview should take place in an environment as free of distraction as possible. In addition, the nurse should clarify which information will be shared with other members of the health care team and any limits to the confidentiality.

Which is most likely to encourage parents to talk about their feelings related to their childs illness?

a. Be sympathetic.

b. Use direct questions.

c. Use open-ended questions.

d. Avoid periods of silence.

ANS: C

Closed-ended questions should be avoided when attempting to elicit parents feelings. Open-ended questions require the parent to respond with more than a brief answer. Sympathy is having feelings or emotions in common with another person rather than understanding those feelings (empathy). Sympathy is not therapeutic in helping the relationship. Direct questions may obtain limited information. In addition, the parent may consider them threatening. Silence can be an effective interviewing tool. It allows sharing of feelings in which two or more people absorb the emotion in depth. Silence permits the interviewee to sort out thoughts and feelings and search for responses to questions.

Which communication technique should the nurse avoid when interviewing children and their families?

a.

Using silence

b.

Using clichs

c.

Directing the focus

d.

Defining the problem

ANS. B
Using stereotyped comments or clichs can block effective communication, and this technique should be avoided. After use of such trite phrases, parents will often not respond. Silence can be an effective interviewing tool. Silence permits the interviewee to sort out thoughts and feelings and search for responses to questions. To be effective, the nurse must be able to direct the focus of the interview while allowing maximal freedom of expression. By using open-ended questions, along with guiding questions, the nurse can obtain the necessary information and maintain the relationship with the family. The nurse and parent must collaborate and define the problem that will be the focus of the nursing intervention.

What is the single most important factor to consider when communicating with children?

a.

The childs physical condition

b.

Presence or absence of the childs parent

c.

The childs developmental level

d.

The childs nonverbal behaviors

ANS: C

The nurse must be aware of the childs developmental stage to engage in effective communication. The use of both verbal and nonverbal communication should be appropriate to the developmental level. Although the childs physical condition is a consideration, developmental level is much more important. The parents presence is important when communicating with young children but may be detrimental when speaking with adolescents. Nonverbal behaviors will vary in importance, based on the childs developmental level.

Which approach would be best to use to ensure a positive response from a toddler?

a.

Assume an eye-level position and talk quietly.

b.

Call the toddlers name while picking him or her up.

c.

Call the toddlers name and say, Im your nurse.

d.

Stand by the toddler, addressing him or her by name.

ANS: A

It is important that the nurse assume a position at the childs level when communicating with the child. By speaking quietly and focusing on the child, the nurse should be able to obtain a positive response. The nurse should engage the child and inform the toddler what is going to occur. If the nurse picks up the child without explanation, the child is most likely going to become upset. The toddler may not understand the meaning of the phrase, Im your nurse. If a positive response is desired, the nurse should assume the childs level when speaking if possible.

What is an important consideration for the nurse who is communicating with a very young child?

a.

Speak loudly, clearly, and directly.

b.

Use transition objects, such as a doll.

c.

Disguise own feelings, attitudes, and anxiety.

d.

Initiate contact with child when parent is not present.

ANS: B

Using a transition object allows the young child an opportunity to evaluate an unfamiliar person (the nurse). This will facilitate communication with a child this age. Speaking in this manner will tend to increase anxiety in very young children. The nurse must be honest with the child. Attempts at deception will lead to a lack of trust. Whenever possible, the parent should be present for interactions with young children.

A nurse is preparing to assess a 3-year-old child. What communication technique should the nurse use for this child?

a.

Focus communication on child.

b.

Explain experiences of others to child.

c.

Use easy analogies when possible.

d.

Assure child that communication is private.

ANS: A

Because children of this age are able to see things only in terms of themselves, the best approach is to focus communication directly on them. Children should be provided with information about what they can do and how they will feel. With children who are egocentric, experiences of others, analogies, and assurances that the communication is private will not be effective because the child is not capable of understanding.

The nurses approach when introducing hospital equipment to a preschooler should be based on which principle?

a.

The child may think the equipment is alive.

b.

The child is too young to understand what the equipment does.

c.

Explaining the equipment will only increase the childs fear.

d.

One brief explanation will be enough to reduce the childs fear.

ANS: A

Young children attribute human characteristics to inanimate objects. They often fear that the objects may jump, bite, cut, or pinch all by themselves without human direction. Equipment should be kept out of sight until needed. The child should be given simple concrete explanations about what the equipment does and how it will feel to the child. Simple, concrete explanations will help alleviate the childs fear. The preschooler will need repeated explanations as reassurance.

A nurse is assigned to four children of different ages. In which age group should the nurse understand that body integrity is a concern?

a.

Toddler

b.

Preschooler

c.

School-age child

d.

Adolescent

ANS: C

School-age children have a heightened concern about body integrity. They place importance and value on their bodies and are oversensitive to anything that constitutes a threat or suggestion of injury. Body integrity is not as important a concern to toddlers, preschoolers, or adolescents.

An 8-year-old girl asks the nurse how the blood pressure apparatus works. The most appropriate nursing action is to:

a.

ask her why she wants to know.

b.

determine why she is so anxious.

c.

explain in simple terms how it works.

d.

tell her she will see how it works as it is used.

ANS: C

School-age children require explanations and reasons for everything. They are interested in the functional aspect of all procedures, objects, and activities. It is appropriate for the nurse to explain how equipment works and what will happen to the child. A nurse should respond positively for requests for information about procedures and health information. By not responding, the nurse may be limiting communication with the child. The child is not exhibiting anxiety, just requesting clarification of what will be occurring. The nurse must explain how the blood pressure cuff works so that the child can then observe during the procedure.

When the nurse interviews an adolescent, which is especially important?

a.

Focus the discussion on the peer group.

b.

Allow an opportunity to express feelings.

c.

Emphasize that confidentiality will always be maintained.

d.

Use the same type of language as the adolescent.

ANS: B

Adolescents, like all children, need an opportunity to express their feelings. Often they will interject feelings into their words. The nurse must be alert to the words and feelings expressed. Although the peer group is important to this age group, the focus of the interview should be on the adolescent. The nurse should clarify which information will be shared with other members of the health care team and any limits to confidentiality. The nurse should maintain a professional relationship with adolescents. To avoid misinterpretation of words and phrases that the adolescent may use, the nurse should clarify terms frequently.

The nurse is having difficulty communicating with a hospitalized 6-year-old child. What technique might be most helpful?

a.

Suggest that the child keep a diary.

b.

Suggest that the parent read fairy tales to the child.

c.

Ask the parent if the child is always uncommunicative.

d.

Ask the child to draw a picture.

ANS: D

Drawing is one of the most valuable forms of communication. Childrens drawings tell a great deal about them because they are projections of the childs inner self. It would be difficult for a 6-year-old child who is most likely learning to read to keep a diary. Parents reading fairy tales to the child is a passive activity involving the parent and child. It would not facilitate communication with the nurse. The child is in a stressful situation and is probably uncomfortable with strangers.

The nurse is meeting a 5-year-old child for the first time and would like the child to cooperate during a dressing change. The nurse decides to do a simple magic trick using gauze. This should be interpreted as:

a.

inappropriate, because of childs age.

b.

a way to establish rapport.

c.

too distracting, when cooperation is important.

d.

acceptable, if there is adequate time.

ANS: B

A magic trick or other simple game may help alleviate anxiety for a 5-year-old. It is an excellent method to build rapport and facilitate cooperation during a procedure. Magic tricks appeal to the natural curiosity of young children. The nurse should establish rapport with the child. Failure to do so may cause the procedure to take longer and be more traumatic.

The nurse must assess 10-month-old infant. The infant is sitting on the fathers lap and appears to be afraid of the nurse and of what might happen next. Which initial action by the nurse would be most appropriate?

a.

Initiate a game of peek-a-boo.

b.

Ask father to place the infant on the examination table.

c.

Undress the infant while he is still sitting on his fathers lap.

d.

Talk softly to the infant while taking him from his father.

ANS: A

Peek-a-boo is an excellent means of initiating communication with infants while maintaining a safe, nonthreatening distance. The child will most likely become upset if separated from his father. As much of the assessment as possible should be done on the fathers lap. The nurse should have the father undress the child as needed for the examination.

The nurse is taking a health history on an adolescent. Which best describes how the chief complaint should be determined?

a.

Ask for detailed listing of symptoms.

b.

Ask adolescent, Why did you come here today?

c.

Use what adolescent says to determine, in correct medical terminology, what the problem is.

d.

Interview parent away from adolescent to determine chief complaint.

ANS: B

The chief complaint is the specific reason for the childs visit to the clinic, office, or hospital. Because the adolescent is the focus of the history, this is an appropriate way to determine the chief complaint. A detailed listing of symptoms will make it difficult to determine the chief complaint. The adolescent should be prompted to tell which symptom caused him to seek help at this time. The chief complaint is usually written in the words that the parent or adolescent uses to describe the reason for seeking help. The parent and adolescent may be interviewed separately, but the nurse should determine the reason the adolescent is seeking attention at this time.

Where in the health history should the nurse describe all details related to the chief complaint?

a.

Past history

b.

Chief complaint

c.

Present illness

d.

Review of systems

ANS: C

The history of the present illness is a narrative of the chief complaint from its earliest onset through its progression to the present. The focus of the present illness is on all factors relevant to the main problem, even if they have disappeared or changed during the onset, interval, and present. Past history refers to information that relates to previous aspects of the childs health, not to the current problem. The chief complaint is the specific reason for the childs visit to the clinic, office, or hospital. It does not contain the narrative portion describing the onset and progression. The review of systems is a specific review of each body system.

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