By design, both QuickBooks Online and Corpay One deal with your company's data in customizable ways to meet your unique needs. As a result, you might occasionally come across a data mismatch that results in an integration error message. In this article, we'll provide explanations of some issues you might encounter, as well as steps for resolving, so you can get your data syncing smoothly again in no time. We'll break the issues into two categories: Show
Experiencing an issue you don't see here? Reach out to let us know, and we'll add it to the list! Syncing ErrorsThe following are examples of errors that would appear under the Integrations tab in an individual bill if it's experienced an error. Account Period Closed Error: "The account period has closed and the account books cannot be updated through the QuickBooks Services API."
Duplicate Name Exists Error: "The name supplied already exists: Another client, vendor or employee is already using this name. Please use a different name."
Object Not Found Error: "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees."
Feature Not Supported Error: "We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription."
Other Integration IssuesIssue: Duplicate payment transactions are appearing in QuickBooks Online
Issue: Duplicate categories in Corpay One after re-running my integration
Issue: Missing categories in Corpay One after re-running my integration
Issue: The categories / payment accounts I've imported to Corpay One are not reflecting correctly on my bills in Corpay One (or in QuickBooks Online).
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