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enterprise applications: business communications Terms in this set (46)integrations allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes enterprise system provides enterprisewide support and data access for a firm's operations and business processes enterprise application integration (EAI) connects the plans, methods, and tools aimed at integrating separate enterprise systems legacy system A current or existing system that will become the base for upgrading or integrating with a new system middleware several different types of software that sit between and provide connectivity for two or more software applications enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors supply chain all parties involved, directly or indirectly, in obtaining raw materials or a product Supply chain management (SCM) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability supply chain planning systems uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory supply chain execution systems ensures supply chain cohesion by automating the different activities of the supply chain electronic data interchange (EDI) a standard format for the electronic exchange of information between supply chain participants bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain demand planning systems Generates demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer demands through supply chain enhancements customer relationship management (CRM) A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability CRM reporting technologies Help organizations identify their customers across other applications CRM analysis technologies Help organizations segment their customers into categories such such as best and worst customers CRM predicting technologies Help organizations predict customer behavior, such as which customers are at rick of leaving Operational CRM Supports traditional transnational processing for day-to-day front-office operations or systems that deal directly with the customers Analytical CRM Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers List generators compiles customer information from a variety of sources and segments it for different marketing campaigns campaign management systems Guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis cross-selling selling additional products or services to an existing consumer up-selling increasing the value of the sale sales force automation (SFA) automatically tracks all the steps in the sales process sales management CRM systems automates each phase of the sales process, helping individual sales representatives coordinate and organize all their accounts contact management CRM system maintains customer contact information and identifies prospective customers for future sales, using tools such as organizational charts, detailed customer notes, and supplemental sales information Opportunity management CRM systems Targets sales opportunities by finding new customers or companies for future sales contact center (call center) where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone web-based self-service system allows customers to use the web to find answers to their questions or solutions to their problems click-to-talk Allows customers to click on a button and talk with a representative via the internet call scripting system gathers product details and issues resolution information that can be automatically generated into a script for the representative to read to the customer website personalization occurs when a website has stores enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different products Partner relationship management (PRM) discovers optimal sales channels by selecting the right partners and identifying mutual customers Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterpeisewide information about all business operations core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations extended ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations. accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management Production and materials management ERP components handles production 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ADVANCED MATH Faber College is admitting students for the class of 2008. It has set four goals for this class, listed in order of priority: Goal 1: Entering class should be at least 5,000 students. Goal 2: Entering class should have an average SAT score of at least 640. Goal 3: Entering class should consist of at least 25 percent out-of-state students. Goal 4: At least 2,000 members of the entering class should not be nerds.The applicants received by Faber are categorized in Table 62. Formulate a preemptive goal programming model that could determine how many applicants of each type should be admitted. Assume that all applicants who are admitted will decide to attend Faber. Table 62: $$ \begin{matrix} \text{Home State} & \text{SAT Score} & \text{No. of Nerds} & \text{No. of Non-Nerds}\\ \text{In-state} & \text{700} & \text{1500} & \text{400}\\ \text{In-state} & \text{600} & \text{1300} & \text{700}\\ \text{In-state} & \text{500} & \text{500} & \text{500}\\ \text{Out-of-state} & \text{700} & \text{350} & \text{50}\\ \text{Out-of-state} & \text{600} & \text{400} & \text{400}\\ \text{Out-of-state} & \text{500} & \text{400} & \text{600}\\ \end{matrix} $$ Verified answer ADVANCED MATH Let X be a compact Hausdorff space. Let $\mathcal{A}$ be a collection of closed connected subsets of X that is simply ordered by proper inclusion. Then $Y=\bigcap_{A \in \mathcal{A}} A$ is connected. Verified answer
ADVANCED MATH When a patient takes a certain drug, $\frac { 1 } { 10 }$ of the drug that remains in his or her system is used per hour. A patient is given a 500-mg dose of a drug. a) Write an equation relating time and the remaining mass of the drug. b) After how many hours will less than 1% of the original mass remain? Verified answer
ADVANCED MATH Candice and Dino operate computer repair services. For a service call, Candice charges $40 and Dino charges$50. In addition, they each charge an hourly rate. Candice charges $35/h, and Dino charges$30/h. One day, their charges for two service calls were the same. What did they charge and how long did each person work? Verified answer Recommended textbook solutionsBook of Proof2nd EditionRichard Hammack 340 solutions Elementary Differential Geometry2nd EditionBarrett O'Neill 297 solutions Numerical Analysis3rd EditionTimothy Sauer 383 solutions Mathematical Proofs3rd EditionAlbert D. Polimeni, Gary Chartrand, Ping Zhang 999 solutions
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Related questionsQUESTION What do the other C-level executives want from a CISO? 8 answers QUESTION The cloud is defined as the elastic leasing of pooled computer resources over the Internet. 15 answers QUESTION Strategic management is the process of 15 answers QUESTION Identify the project management phase in which the budget and tasks of the project are managed. 15 answers What is it called when distorted product man information ripples from one partner to the next throughout the supply chain?Bullwhip effect. Occurs when distorted product demand information passes from one entity to the next throughout the supply chain.
What is it called when distorted product demand information passes from one entity to the next?More accurate information from supply chain management systems reduces uncertainty and the impact of the bullwhip effect, in which information about the demand for a product gets distorted as it passes from one entity to the next across the supply chain.
What is the bullwhip effect quizlet?It refers to increasing swings in inventory in response to shifts in customer demand as you move further up the supply chain.
Which effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply chain?The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
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What is it called when distorted product demand information ripples from one partner to the next throughout the supply chain quizlet?
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