When employees believe that the organization values their contribution and cares about their well

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Chapter 3: Attitudes and job satisfaction

Post Test

Now that you have taken the pre test and studied the review material, try the post test to assess your understanding. Once you have completed the test, click on 'Submit Answers for Grading' to get your results.

	Which is NOT a component of an attitude?   Regret Cognition Affect Behaviour

	The belief that discrimination is wrong is an example of the _____ component of an attitude.   psychological cognitive affective behavioural

	Brooke dislikes her coworker, Bill, because of his negative comments about women. Brooke's feelings are an example of the _____ component of an attitude.   psychological cognitive affective behavioural

	Managers are most concerned with the _____ component of attitude.   psychological cognitive affective behavioural

	Leon Festinger is associated with the theory of _____.   job rotation relational opportunities cognitive dissonance expectancy

	Which of the following best describes cognitive dissonance?   An emotional attachment to the organization and a belief in its values. Dissatisfaction expressed through behaviour directed toward leaving the organization. Attitudes used after the fact to make sense out of behaviour. Any incompatibility between two or more attitudes or between behaviour and attitudes.

	Which of the following would be most likely to result in cognitive dissonance?   George believes that Toyotas are the best quality cars and is willing to pay a high price to purchase a Toyota. George thinks that it is important to protect the environment and tries to recycle whenever possible. George believes that no company should pollute the air or water and is the head of his company's quality assurance department, implementing procedures to reduce air and water pollution. George would like to lose at least 20 pounds, but orders a double cheeseburger for lunch.

	Which of the following is NOT a primary factor affecting an individual's motivation to reduce dissonance?   rewards that may be involved in dissonance the length of time that the individual has held the beliefs importance of the elements creating the dissonance the degree of influence the individual believes that he has over the elements

	Which of the following statements about behaviour and attitudes is NOT true?   Attitudes that are easily remembered are more likely to predict behaviour than attitudes that are not accessible in memory. Attitudes that individuals consider important tend to show a strong relationship to behaviour. The attitude-behaviour relationship is likely to be much stronger if an attitude refers to something with which the individual has direct personal experience. General attitudes have a greater influence on behaviour than specific attitudes.

	Which of the following statements about behaviour and attitudes is true?   Specific attitudes are best at predicting general behaviours. Social pressures are a minor factor in predicting behaviour. The attitude-behaviour match is likely to be much stronger if an attitude refers to something with which the individual has personal experience. Important attitudes relate to the world as a whole and the well-being of all humankind.

	_____ is the collection of feelings that one holds about his or her job.   Job satisfaction Job involvement Organizational commitment Citizenship behaviour

	High levels of job involvement are related to which of the following job related outcomes?   Fewer absences Higher levels of organizational citizenship Higher levels of job performance All of the above

	_____ is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.   Psychological empowerment Organizational commitment Job satisfaction Job involvement

	_____ commitment is an emotional attachment to an organization and a belief in its values.   Reversible Cognitive Affective Behavioural

	_____ commitment arises out of the economic value of continued employment.   Continuance Normative Attitudinal Affective

	_____ commitment is an employee's obligation to remain with the organization for moral or ethical reasons.   Continuance Normative Attitudinal Affective

	_____ is the degree to which employees believe the organization values their contribution and cares about their well being.   Employee wellness Perceived organizational support Behaviourism Cognitive dissonance

	_____ refers to an employee's involvement with, satisfaction with, and enthusiasm for the work she does.   Employee wellness Cognitive dissonance Perceived organizational support Employee engagement

	Surveys indicate that _____ are highly engaged by their work.   52% to 65% 31% to 39% 17% to 29% 12% to 20%

	_____ is a positive feeling about one's job resulting from an evaluation of its characteristics.   Job satisfaction Organizational citizenship behaviour Workplace diversity Customer loyalty

	Bill has recently received a survey from his employer that contains just one question, "All things considered, how satisfied are you with your job?" Bill is instructed to circle a number between one and five that corresponds with answers from "highly satisfied" to "highly dissatisfied". Bill is being asked for a _____.   summation score loyalty indicator concept indicator single global rating

	When employees were asked to rate their satisfaction with various facets of their job, which received the highest rating?   Coworkers Work itself Pay Supervision

	Which of the following statements about the relationship between salary and job satisfaction is most TRUE?   Salary is most highly correlated with job satisfaction among senior executives. For people living below the poverty line, salary has a low correlation with job satisfaction. For individuals making over �20,000 per year, the relationship between salary and job satisfaction is weak. Salary is not a factor in job satisfaction.

	_____ is a passive, destructive response to dissatisfaction.   Exit Voice Loyalty Neglect

	Jill is very dissatisfied with her current job, but is optimistically waiting for conditions to improve. Her response can best be described as _____.   exit voice loyalty neglect

	Which of the following statements is TRUE?   Satisfied employees increase customer satisfaction and loyalty. Satisfied employees are more likely to be friendly and upbeat. Dissatisfied customers can increase an employee's job dissatisfaction. All of the above are true.

	An important moderator of the satisfaction-turnover relationship is _____.   the salary of the employee the level of employee performance where the employee fits within the organizational structure the age of the employee

	How do share prices differ between companies with high morale and those with medium or low morale?   Share prices appear to be unrelated to employee morale. While share prices increased for companies in both groups, the increase was significantly larger among companies with high morale. Share prices were relatively constant among companies with medium to low morale, but increased in companies with high morale. Share prices increased in companies with high morale and decreased in companies with medium or low morale.

	Looking at global differences in job satisfaction, where was job satisfaction the highest?   Eastern cultures China India Western cultures

When employees believe that the organization values their contribution and cares about their well

Is the degree to which employees believe the organization values their contribution and cares about their well

When an employee identifies with a particular organization and its goals and wishes to remain a member that employee is said to have?

Which type of employees strongly identify with and care about the kind of work they do?