Which among the following decisions does not fall within the scope of operations management?

Quiz # 1

All of the following decisions fall within the scope of operations management except for

Selected

Answer:E.

creating the company income

statement.

Answers:A.

design of goods and processes.

B.

layout of facilities.

C.

managing quality.

D.

location of facilities.

E.

creating the company income

statement.

Question 2

1 out of 1 points

Productivity can be improved by

Selected

Answer:E.

decreasing inputs while holding outputs steady.

Answers:A.

Productivity cannot be improved.

B.

increasing inputs while holding outputs steady.

C.

increasing inputs and outputs in the same proportion.

D.

decreasing outputs while holding inputs steady.

E.

decreasing inputs while holding outputs steady.

Question 3

1 out of 1 points

Which one of the following statements is corect?

Selected

Answers:E.

All of the above.

Answers:A.

At Hard Rock Café, tasks that reflect operations or operations management include   
A) preparing employee schedules
B) designing meals
C) testing meals (recipes)
D) analyzing meals for the cost of ingredients
E) all of the above

An operations task performed at Hard Rock Café is

A) preparing employee schedules
B) advertising changes in the restaurant menu
C) calculating restaurant profit and loss
D) borrowing funds to build a new restaurant

A) preparing employee schedules

Operations management is applicable
A) to services exclusively
B) to the manufacturing sector exclusively
C) mostly to the manufacturing sector
D) to all firms, whether manufacturing and service
E) mostly to the service sector

D) to all firms, whether manufacturing and service

Which of the following are the primary functions of all organizations?
A) marketing, operations, and finance/accounting
B) marketing, human resources, and finance/accounting
C) operations, marketing, and human resources
D) sales, quality control, and operations
E) research and development, finance/accounting, and purchasing

A) marketing, operations, and finance/accounting

Budgeting, paying the bills, and collection of funds are activities associated with the
A) control function
B) production/operations function
C) management function
D) staffing function
E) finance/accounting function

E) finance/accounting function

Which of the following would not be an operations function in a fast-food restaurant?
A) maintaining equipment
B) making hamburgers and fries
C) designing the layout of the facility
D) advertising and promotion
E) purchasing ingredients

D) advertising and promotion

The marketing function's main concern is with   
A) generating the demand for the organization's products or services
B) producing goods or providing services
C) securing monetary resources
D) procuring materials, supplies, and equipment
E) building and maintaining a positive image

A) generating the demand for the organization's products or services

Which of the following tasks within an Airline Company are related to Operations?
A) International Monetary Exchange
B) Design of aircraft safety features
C) Advertising
D) Reservations
E) Crew Scheduling

Reasons to study Operations Management include
A) studying why people organize themselves for productive enterprise
B) knowing how goods and services are consumed
C) understanding what h.r. managers do
D) learning about a costly part of the enterprise
E) A and D

Reasons to study Operations Management include learning about
A) what operations managers do
B) why people organize themselves for productive enterprise
C) how goods and services are produced
D) a costly part of the enterprise
E) all of the above

The five elements in the management process are
A) accounting/finance, marketing, operations, and management
B) plan, lead, organize, manage, and control
C) plan, organize, staff, lead, and control
D) plan, direct, update, lead, and supervise
E) organize, plan, control, staff, and manage

C) plan, organize, staff, lead, and control

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? 
A) 20%      B) 50%      C) 5%      D) 10%      E) 2%

Which of the following is not an element of the management process? 
A) staffing   
B) planning   
C) pricing     
D) leading     
E) controlling

An operations manager is not likely to be involved in
A) the identification of customers' wants and needs
B) maintenance schedules
C) the quality of goods and services to satisfy customers' wants and needs
D) the design of goods and services to satisfy customers' wants and needs
E) work scheduling to meet the due dates promised to customers

A) the identification of customers' wants and needs

All of the following decisions fall within the scope of operations management except for
A) managing quality
B) financial analysis
C) design of goods and processes
D) location of facilities
E) All of the above fall within the scope of operations management.

The Ten Critical Decisions of Operations Management include
A) maintenance
B) layout strategy
C) managing quality
D) process and capacity design
E) all of the above

Which of the following is not one of The Ten Critical Decisions of Operations Management?
A) mass customization
B) process and capacity design
C) supply-chain management
D) layout strategy
E) maintenance

The Ten Critical Decisions of Operations Management include
A) advertising
B) process and capacity design
C) pricing
D) finance/accounting
E) all of the above

B) process and capacity design

Which of the following are part of the Ten Critical Decisions of Operations Management?
I.  Design of goods and services
II.  Managing Quality
III.  Layout Strategy
IV.  Marketing
V.  Pricing of Goods and Services

A) II,III,V  B) I,II,III    C) I,II,IV
D) I,II,V    E) All of the above

ASQ, ISM, APICS, and PMI are important professional organizations to operations management because
A) they allow professionals to keep up with industry developments
B) they provide certification for professionals
C) they facilitate professional networking
D) none of the above
E) all of the above

Walter Shewhart is listed among the important people of operations management because of his contributions to

A) statistical quality control
B) measuring the productivity in the service sector
C) just-in-time inventory methods
D) assembly line production
E) all of the above

A) statistical quality control

Walter Shewhart, in the __________, provided the foundations for __________ in operations management.
A) 1920s; statistical sampling
B) nineteenth century; interchangeable parts
C) U.S. Army; logistics
D) United Kingdom; mass production
E) none of the above

A) 1920s; statistical sampling

Eli Whitney, in the __________, provided the foundations for __________ in operations management.
A) 1920s; statistical sampling
B) nineteenth century; interchangeable parts
C) United Kingdom; mass production
D) U.S. Army; logistics
E) none of the above

B) nineteenth century; interchangeable parts

The person most responsible for popularizing interchangeable parts in manufacturing was     
A) Whitney Houston
B) Frederick Winslow Taylor
C) Eli Whitney
D) Lillian Gilbreth
E) Henry Ford

The "Father of Scientific Management" is
A) W. Edwards Deming
B) Henry Ford
C) Frank Gilbreth
D) just a figure of speech, not a reference to a person
E) Frederick W. Taylor

Henry Ford is noted for his contributions to
A) time and motion studies
B) statistical quality control
C) scientific management
D) standardization of parts
E) assembly line operations

E) assembly line operations

Who among the following is associated with contributions to quality control in operations management?
A) W. Edwards Deming
B) Henri Fayol
C) Henry Ford
D) Charles Babbage
E) Frank Gilbreth

The field of operations management is shaped by advances in which of the following fields?

A) chemistry and physics
B) information technology
C) industrial engineering and management science
D) biology and anatomy
E) all of the above

Which of the following  is the best example of a pure service?

A) oil change
B) electric Co-Op
C) heart transplant
D) counseling
E) all of the above

The service industry makes up approximately what percentage of all jobs in the United States?

A) 40%      B) 79%      C) 12%      D) 90%      E) 66%

Typical differences between goods and services do not include
A) cost per unit
B) knowledge content
C) timing of production and consumption
D) customer interaction
E) ability to inventory items

Which is not true regarding differences between goods and services?
A) Services tend to be more knowledge-based than goods.
B) Services tend to have a more inconsistent product definition than goods.
C) Goods tend to have higher customer interaction than services.
D) Services are generally produced and consumed simultaneously; tangible goods are not.
E) None of the above is true.

C) Goods tend to have higher customer interaction than services.

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

A) dental care
B) legal services
C) hairdressing
D) elementary education
E) computer consulting

Which of the following is not a typical service attribute?
A) difficult to resell
B) customer interaction is high
C) easy to store
D) simultaneous production and consumption
E) intangible product

Which of the following statements contributing to the growth of services is true?
A) The number of people employed in manufacturing has more or less held steady since 1950
B) Services now constitute the largest economic sector in postindustrial societies
C) Each manufacturing employee now produces about 20 times more than in 1950
D) All of the above are true.
E) None of the above is true.

D) All of the above are true.

Which of the following is the scope of the operations management?

What are the 4 operations decision areas?

What are the 4 types of operations management?

What are the decisions of operations management?