OSHA regulation that must be reviewed yearly to ensure compliance? Show
An MAA is scheduling a patient for a procedure. Which action should the assistant take first? Obtain a written prescription from the provider A patient who has Medicare and had a physical examination 10 months ago calls to schedule another physical within the week. Which action is appropriate for the MAA to take? Explain that the physical cannot be scheduled for another 2 months The MAA is asked to schedule a gallbladder removal. The assistant should schedule the patient for what? Which color indicates a biohazardous waste container? After opening a report from a patient's previous provider, what is the MAA's next step? Give the report to the patient's current provider for review When a provider requests a patient to have a diagnostic test at a hospital, which action should the MAA take? Schedule the test with the hospital An MAA is asked to schedule a CXR for a patient/ The assistant should make an appointment for which of the following? Which of the following types of referrals is used in an emergent situation? Several patients cancel their appointments for the day, what is the first action for the MAA to take? Contact patients who are on the waiting list When an MAA makes arrangements for a staff member to a conference, what is the most important step for keeping the office informed? Distribute the travel itinerary Which method organizes patient records in chronological order according to the department that provided the care? Which action should the MAA take when closing the office? Activate the security system A provider prescribes an EKG for a patient who has a rapid heart rate. What should be recorded as the reason for the EKG An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which method should the assistant use to mail the letter? When preparing a claim, an MAA should use what format when entering a date of birth? What root word means "swallow"? What abbreviation is a type of insurance plan? Before adding medical records to a patient's chart, the MAA should take what action? Ensure the provider has initialed reports What is the amount the MAA should submit to the secondary insurance carrier if the balance is $360 with an 80/20 split? A patient presents to the provider's office with flu-like symptoms, what action should the MAA take first? Move the patient to an isolated location A provider is running 30 minutes behind schedule because of an early morning emergency. What action should the MAA take to maintain effective scheduling in the office? Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule A patient calls with a question about her prescription dosage as it relates to her condition, what action is appropriate for the MAA to take? Take a message for the physician What is the purpose of an encounter form? To save time and improve accuracy in data entry A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as what? What is required to establish medical necessity on the patient encounter form? What form is used to submit health insurance claims for a provider's office? What root word means "abdominal wall"? A patient has a diagnosis of hypertension. What describes hypertension? An MAA in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with what? What information is included in an Explanation of Benefits (EOB)? Microsoft Excel is an example of which of the following types of programs? What action is appropriate for an MAA to take before scheduling a patient for surgery? Verify the patient's benefits What is the purpose of a matrix? To indicate when a provider is unavailable to treat patients An MAA instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. What method of scheduling is the assistant using? An MAA should take what action to be in compliance with OSHA? Participating in training concerning infection control What is an appropriate use of a tickler file? To remind staff of date-specific tasks What action is appropriate for an MAA to take when providing preoperative instruction to a patient who is anxious? Allow extra time to reinforce the instructions Obtaining vital signs without a patient's will is an example of what? What telephone calls should the MAA route directly to the provider? A provider from another office needs to discuss a patient's case What allows employees access to information regarding workplace safety? A new patient leaves the office because the practice does not accept his insurance. What action should the MAA take to prevent this scenario? Verify insurance eligibility prior to scheduling new patients What sections of a patient's progress note contains the reason for the visit? A collected specimen needs to be sent to an outside laboratory, what action is within the scope of practice of an MAA? Process the requisition for shipment A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. What parts of Medicare covers the patient? For Medical Purposes, what is a good practice when updating information from established patients? Request certificate of current patient information at each visit What is an MAA's function in the audit process? An MAA is creating a business correspondence. What salutation is appropriate for the assistant to use? According to the Affordable Care Act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? A provider's office receives a remittance advice showing a denial code. The MAA creates a formal written request for review of the rejected claim. The assistant should use what format? What action is appropriate for an MAA to take when processing incoming mail? What describes the birthday rule? The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children Based on HIPAA guidelines, an MAA should take what safeguards when leaving a work station? A provider requests an MAA to schedule an electroencephalogram for a patient, what statement by the assistant is an appropriate explanation of this procedure to the patient? The procedure records your brain's electrical activity What is the best way for an MAA to address collection of copayment? "How would you like to pay today?" What must be provided to a patient on a first visit, as required by HIPAA? Notice of Privacy Practices (NPP) What action should an MAA take if a patient has an existing worker's compensation case? Obtain the carrier case number What indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure? An MAA should take which of the following actions when documenting a prescription refill? Date and initial the prescription to refill in the patient's medical record An MAA is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who signed the release form? A new patient provides an MAA with her parent's Medicare care. The patient states that she is a dependent and is eligible to use the card. What action should the assistant take? Explain to the patient that Medicare doesn't cover dependents When creating a retention schedule for patient medical records, an MAA should consult which of the following? What party owns a patient's physical medical record? What prefix means "masculine"? Difference between Medicare and Medicaid? Medicare is funded by federal government, Medicaid is funded by both state and federal government When creating a reception area for a pediatric clinic, what items should the MAA include? Artificial plants and floral arrangements What oversees workplace safety? What is the best way for an MAA to greet an established patient who is entering the physician's office for an appointment? "Good afternoon, Mrs. Johnson." An MAA is providing a patient with instructions about an upcoming mammogram. What action should the assistant take to ensure the patient is understanding? Ask the patient to restate the instructions A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. What sections of the patient's Bill of Rights is the patient exercising? Confidentiality of Health Information An older patient presents to a physician's office, his adult daughter to clarify when to take his new medication. What action should the MAA take? Advise the daughter and patient that the physician will speak to them about the prescription What schedules more than 1 patient at the same time with the same provider while still allowing adequate time within the house to see all scheduled patients? Once a physician signs advance directives, the MAA should have who witness the signature? Non-affiliated individual A patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule an appointment, what should the MAA do to assist this process? Verify that the patient's insurance is accepted by the provider Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? Advance Beneficiary Notice (ABN) A patient's chart indicates the need for PT as a result of a strained muscle. The MAA should recognize the abbreviation PT as what? What letter style is most efficient? What prefix means "muscle"? A provider refers a patient to a specialist for carcinoma. The MAA should schedule an appointment with which of the following specialist? What is the appropriate procedure for an MAA when handling a rejected health insurance claim? Verify coding compliance and resubmit the claim for adjudication What action is required by a patient when requesting a copy of his medical record? Complete a Record Release Authorization An MAA is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. What action should the assistant take? Move the patient to a quiet location What office procedure is outside the scope of practice of an MAA? Signing for a court-ordered subpoena issued for the office What is the most effective way for an MAA to reduce the number of no-show appointments? Call patient 1 or 2 days before the scheduled appointment What is a court order to mandate and produce medical records for a trial? After deactivating the security system, what action should an MAA take next when opening the office in the morning? Access the answering service Prior to an invasive procedure, an patient asks an MAA about other options that are available. What action should the assistant take? Advise the patient to ask the provider about alternatives What item is appropriate to purchase with petty cash? Postage owed for an equipment delivery What is a disease causing organism? Who is responsible for obtaining preauthorization for inpatient hospitalization? The provider performing the procedure What term indicates the improper release of PHI? Breach of Confidentiality In which of the following locations should an MAA store valued office items, such as checkbooks, prescription pads, and keys? What describes stream scheduling? A patient's appointment is from 0900 to 0915 What should an MAA consult to find the proper method of scheduling an appointment for particular office? What is the party who is financially responsible for payment? A patient wants to update his medical record to include medication sensitivity information that he had failed to provide. What action should the MAA take? Make a new entry to update the previous information What departments should a patient go for a WBC count? What is a step in the annotation process? A patient who previously smoked on a regular basis, no longer smokes. What abbreviations represents the section of the medical record in which this information should be documented? At which of the following times should the MAA pull a patient's daily chart? The evening before the patient's appointment Which document must an MAA provide for a patient to submit for reimbursement? An MAA receives telephone calls from 4 patients. What calls indicates a need for immediate attention? A patient who reports difficulty breathing Which of the following should an MAA explain to new patients prior to an initial visit? The procedure to cancel an appointment When an MAA communicates information that contains PHI, what means is appropriate? Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. What best describes this fee? What is the primary reason for an MAA to document no-shows and can collations with less than 24 hours notice? To maintain scheduling integrity When reviewing laboratory results, an MAA should take what action after pulling the patient's chart and flagging abnormal results? Place the results on the provider's desk for review A patient who has Crohn's disease should be scheduled with what specialist? What medical term refers to the removal of all or part of an organ or tissue? Why should an MAA use Microsoft Access? Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?What is the priority action for a medical administrative assistant to take when making a financial policy change. Notify all patients of the fee schedule policy change.
Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?What medical administrative assistant give to a patient when scheduling a routine return visit. An appointment reminder - Giving an appointment reminder to patients who schedule return visits is standard practice.
Which of the following actions is appropriate for a medical administrative assistant to take when providing?CMAA Practice Exam 10. When scheduling an inpatient admission which of the following steps should a medical assistant take first?CMAA EXAM REVIEW. |
Which of the following action should a MAA take when scheduling a new patient for a physical examination?
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