75.A medical administrative assistant should take which of the following actions to confirm a newpatients first appointment without violating the patient’s privacy? Show
Get answer to your question and much more 76.A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursdaymornings. This is an example of which of the following types of scheduling? Get answer to your question and much more 77.Which of the following is an example of stream scheduling? Get answer to your question and much more 78.Which of the following abbreviations should a medical administrative assistant use to document apatient history of a stroke? Get answer to your question and much more 79.Which of the following is an abbreviation for a type of routine blood test? Get answer to your question and much more 80.A patient needs to have his gallbladder removed.The medical administrative assistant shouldschedule the patient for which of the following procedures? Get answer to your question and much more 81.A provider asks a medical administrative assistant to schedule a patient’s next appointment forarthrocentesis of the right shoulder.This would be an appointment for which of the following? Get answer to your question and much more 82.Which of the following information should a medical administrative assistant verify on a referral? Get answer to your question and much more 83.Which of the following actions is necessary if a prescribed CPT code is not listed on the preprintedpatient encounter form? Get answer to your question and much more 84.A medical administrative assistant in a multi-specialty practice is scheduling an appointment for apatient who has an arrythmia. The assistant should schedule an appointment with which of thefollowing providers? Get answer to your question and much more 85.A patient who has Medicare and had a physical examination 10m ago calls to schedule anotherphysical within the week. Which of the following actions is appropriate for the medicaladministrative assistant to take? Get answer to your question and much more 86.When creating a reception area for a pediatric clinic, which of the following items should the medicaladministrative assistant include? Get answer to your question and much more Presentation on theme: "CMAA Review Power Point #1."— Presentation transcript: 1 CMAA Review Power Point #1
2 CMAA Information for Allied Health III ( P-Point 1) 3 Important Items in this Power Point that have
an * in front are most likely to be asked on the CMAA exam in some form. Make sure you study these well. This Power Point contains practice questions Power point # 2 for the rest of the information and practice questions. 4 Always Keep in Mind…….. A CMAA, or MAA (Medical Administrative
Assistant), is basically trained to do front office work that includes secretarial skills. When in doubt about a question about CMAAs, always think about what a secretary would be allowed to do at a medical office, and what they would not be allowed to do. On the CMAA Exam, don’t think from the perspective of a nurse or doctor, or any other health care worker that we teach about in health science classes. Just think from the perspective of a front desk person with no medical
training. This can help you narrow down your answers to the best answer. Remember, MAAs have no medical training, and you should apply this to your responses. 5 Medical Specialties There may be a few questions on Medical Specialties, and which organs & disorders certain specialists work with on a regular
basis. For example: If you were told you had an MI, or Myocardial Infarction (heart attack), the specialist you would see would be a Cardiologist. 6 *Specialists to Know about and what kind of referrals they
get. 7 Specialists Question (1 of 150) 8 Answer B. Cardiologist (MI is a myocardial infarction and CHF is congestive heart
failure) 9 Specialists Question (2 of 150) 10 Answer: C (Nephrologists deal with kidneys, or renal functions)
11 FILING Folders are arranged in the same sequence of the alphabet 12 RECORDS MANAGEMENT FILING 13 FILING. On the CMAA exam, you may have to place a list of names
in order, or state “which comes 2nd, 3rd etc.” The Medical Administrative should use the following indexing rules for alpha. order: Last Name, First Name, Middle Name/Initial Always remember, “nothing comes before something”, such as Brown, Mark is filed before Brown, Mark A. The hyphenated portion of a name is used as one unit; Example: Anna Smith-Meyer is filed Smithmeyer, Anna Apostrophes are not used in filing
Titles, and terms of seniority, are only used to distinguish from an identical name When indexing a company, articles such as “The” and “A” are not used Example: The Mandarin Office is filed as: Mandarin Office
14 Filing Question (3 0f 150) *A provider has an alphabetic filing system. Which of the following patients should be
filed second? A. Eddie Thomas B. Elyse St. Thomas C. Mandy Thomas-Morgan D. Susie Lee Morgan-Thomas 15 Filing Question Answer: B
16 Filing Question (4 of 150) Which name should be filed last alphabetically? A. Steve McNair B. S. S. McNair C. Steve S. McNair D. Steve M. McNair
17 Answer to Filing question 18 Which should be filed first numerically? 007
7 77 70 19 Answer to Filing question
20 RECORDS MANAGEMENT FILING 21 *Tickler File Question ( 6 of 150) 22 Tickler File Answer Answer: A (A CMAA should check future appointments before creating a tickler file)
23 Mail-related Medical Terms/Vocabulary Terms refresher 24 *Mail Question 1 (7 of 150) *A provider needs to mail two medical books weighing a total of 14 lbs to an office across the country. He wants the books to arrive in 1 week. Which of the following is the most economical delivery service to use? A. Express Mail B. Media mail C. Bulk mail D. Priority mail
25 Answer to mail question 1 26 Mail Question 2 (8 of 150) *A Medical Assistant wants to
mail out 10 business letters to local doctors in the community. Which type of mail should be used? A. Priority mail B. Express mail C. Bulk mail D. First-class mail 27 Answer to mail question 2
28 Medical Terms/Vocabulary Terms review 29 Question (9 of 150) *If a provider goes out of town
without ensuring coverage during her absence, a patient could initiate a lawsuit on the grounds of A. abuse B. negligence C. malpractice D. abandonment 30 Answer: D (Abandonment)
31 Legal Terms review *Battery – the unlawful use of force or violence, or operating on someone without their consent.
Assault – the threat of using force or violence. *Negligence – failure to provide the necessary care that is required. Malpractice – professional negligence; where a doctor does not perform up to standards. *Statutes – laws enacted by the legislative branch of government. 32
Patient’s Rights *Patients’ Rights – a document developed to ensure the fairness and effectiveness of the health care system. It protects the patient and the employer. A patient has a right to confidential treatment of their medical records, and privacy concerning a medical care program. Confidentiality – information about a patient must remain private and must be shared only with other members of a patient’s health care team.
33 (10 of 150) *When releasing confidential information, who has the right to decide how and to whom the
information is communicated? A. The patient B. The provider C. The office manager D. Medical administrative assistant 34 A (the patient decides who information can be shared
with) 35 (11 of 150) * A provider did not obtain an informed consent from a coherent patient before surgery. The provider can be charged with which of the following A. Assault B. Libel C.
Battery D. Negligence 36 Answer C (Battery. This is the type that does not involve the traditional “hitting” or touching a patient associated with violence)
37 (12 of 150) The mother of a child with flu like symptoms is checking into the doctor's office. Which of the following is the proper protocol to help prevent the spread of illness? A. Have the mother cover the child's mouth with her hand B. Demonstrate proper hand washing technique to the mother C. lead the mother and child to a designated reception area D. Direct the mother to clean the children's toys with
1:10 bleach and water solution 38 Answer C (lead them to another reception area that is away from others)
39 Benefit – money paid by ins. Co. Deductible (see next slide) 40 Deductibles and Co-payments (co-pays) review 41 review Allowable (allowed) charges – discounted fees that insurance companies
negotiate with doctors or other providers. It’s the maximum amount an insurance company will reimburse a provider for their services. 42 (13 of 150)
Which of the following should the MAA verify when filing documents in a medical record? A. Date of birth B. billing address C. Insurance provider D. Referring physician 43 Answer C (Insurance provider) 44 Question ( 14 of 150) * A new patient calls the providers office and inquires about general billing policies. Which of the following is an appropriate response? A. Payment is due on the day of visit B. Your copay amount will be applied to your balance C. you will need to contact your
insurance company about all financial inquiries D. We can address your question once your insurance coverage has been verified 45 Answer D. We can address your question
once your insurance coverage has been verified 46 (15 of 150) *The total charge for today's office visit is $172, of which $146 is allowable. The patients co-payment is $20, and the $300 deductible has been met. Which of the following amounts does the patient owe for today? A. $20 B. $26
C. $128 D. $168 47 Answer A. ($20) 48 (16 of 150) A patient has $50 left to meet her deductible and a 20% coinsurance.
The total charge for todays services is $200. The third party payer allows $150. Which of the following amounts is the patient’s responsibility for today visit? A. $50 B. $70 C. $80 D. $150 49 Answer C. ($80)
50 Medical Record Management review
51 (17 of 150) Which of the following is part of the check out process in a providers office? A. Asking for a valid ID
B. Obtaining proof of insurance C. Reviewing the patients diagnosis D. Collecting payment from the patient 52 Answer D (collect the payment during check-out. *Often the co-pay is paid at the beginning as the patient
arrives) 53 What does the Acronym SOAP mean?
54 Component of patients medical record: 55 Question on SOAP (18 of 150) *A provider (physician) sees a NP (new patient) and makes a diagnosis of anemia. Where in the progress notes would this be verified? Subjective Objective Assessment
Plan 56 Answer C (Assessment; the A represents an assessment or diagnosis)
57 Question on SOAP (19 of 150) *A physician diagnoses a patient with a fracture and recommends physical therapy three times a week for 45 min, for 4 weeks. Where in the medical record can the MAA verify this information? A. Subjective B. Objective C. Assessment D.
Plan 58 Answer D (Plan) 59 (20 of 150) *A patients calls the physician's office and insists on viewing his medical record after receiving an
incorrect explanation of benefits(EOB). Which of the following actions should the MAA take? A. Schedule an appointment with the office manager B. Schedule an appointment with the physician C. Mail the patient his medical record D. Mail the patient a corrected EOB
60 Answer A (schedule an appointment with the office manager to discuss the matter)
61 Medical Record Management review
62 Medical Record Management
63 Basic Telephone Techniques review 64 Basic Telephone Technique(Etiquette)
65 Basic Telephone Technique(Etiquette) 66
Basic Phone (Etiquette)
67 THE MEDICAL ASSISTANT’S ROLE 68 Important If you are a CMAA (MAA) and you are on the phone with a patient who is complaining of chest pain or something potentially serious, tell them to call
911 immediately! Even though you may be working in a doctor’s office, this could be a medical emergency that your office is not designed to handle. For any medical emergency, patients should always call 911. 69 The CMAA’s role Question (21 of 150) 70 A ( A CMAA cannot sign off on letters or medical records) 71 Medical Terms/Vocabulary Terms
review 72 Scheduling question (22 of 150) 73 Answer: C (Wave Schedule) 74 (23 of 150) Which of the following is the first step in helping a patient remember a follow-up appointment? A. Call the patient as a reminder B. Mail the patient a reminder card C. Hand the patient a reminder card D. Have the patient confirm the appointment
75 Answer C (Handing a patient an appointment card is the first thing you should do after making a follow-up appointment) 76 (24 of 150) *During a call with a patient who is scheduled for a
provider visit, the MAA should end the conversation with which of the following? A. Insurance verification B. The patients address C. Social Security number D. Appointment confirmation 77 Answer D (Appointment
verification) 78 Question (25 of 150) *A patient calls and cancels an appointment with less than 24 hr notice. Which of the following actions should the MAA take? A. Call other patients who have not been seen recently if they would like to make an appointment B. Extend the time allowed for other
appointments so that the providers time is evenly distributed C. Call patients scheduled for later in the day and ask if they would like to be seen earlier D. Place the patient on hold and follow up with the office manager 79 Answer C. Call patients scheduled for later in the day and ask if they would like to be seen earlier
80 Medical Terms/Vocabulary Terms 81 Addressing a letter properly (26 of 150)
82 Answer Answer: A (Dear Doctor Jones; or Dear Dr. Jones would be acceptable as well)
83 (27 of 150) *Which of the following is a characteristic of a block-style letter? A. Salutation is flush left B. Body of letter is double spaced C. Typed signature begins in the center D. First line of paragraph is indent five spaces
84 A. Salutation is flush left 85 The CMAA’s role and limitations (28 of
150) 86 Answer Answer: D (this is the only option; the other options
would be acceptable for medical professionals only) 87 Question (29 of 150) *After the MAA composes a business letter, under which of the following circumstances must the physician sign the letter? A. Letters to colleagues or offices of a medical society B. Notifications to patients C. Letters of
solicitation D. Letters arranging or rescheduling appointments for patients 88 A. Letters to colleagues or offices of a medical society 89 CEUs Continuing Education for the CMAA: Like most professions, the medical assistant must stay current by taking special courses throughout the year. This will allow a CMAA to stay certified without having to take the certification exam over and over again every two years. CEUs, or Continuing Education Units, are the best way to stay current. These units are obtained throughout the year by attending special workshops or trainings. Each workshop
will give you a certain number of CEUS, and you will need to accumulate a set amount every couple of years to maintain your certification. 90 Question (
30 of 150) Which of the following must MAA's do in order to keep their certification current? A. Attend staff meetings B. Submit CEU's C. Publish an article D. Retest annually
91 Answer B (Submit CEUs. This is a better alternative rather than retesting)
92 New Patient question (31 of 150) 93 Answer Answer: A (The CMAA can
give a copy of the policies and procedures to a patient as requested by the patient. They may not discuss any medical concerns or answer any medically-related questions with patient.) 94 (32 of 150) *Where should completed medical record request be kept? A. In the patients chart B. In a separate marked file C. In the
tickler file D. With the insurance company 95 A (in the patient’s chart) 96
(33 of 150) *A MAA calls a 17 year old patient by only her last name in the reception area to provide additional contact information. Which of the following is the reason the assistant calls for the patient in this way? A. The patient is a minor B. It prevents disclosure C. It is improper to call a patient by her first name D. It is a HIPAA violation to address the patient by her first name
97 Answer B. It prevents disclosure of personal information. The least amount of information should always be disclosed, or said aloud, when others are around. Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?What is the priority action for a medical administrative assistant to take when making a financial policy change. Notify all patients of the fee schedule policy change.
Which of the following actions is appropriate for a medical administrative assistant to take when providing?CMAA Practice Exam 10. Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?What medical administrative assistant give to a patient when scheduling a routine return visit. An appointment reminder - Giving an appointment reminder to patients who schedule return visits is standard practice.
Which of the following actions should the medical administrative assistant take each time and establish patient checks in for an appointment?Practice flashcards for exam. |
Which of the following actions should a MAA take when scheduling a new patient for a physical examination?
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