Which of the following is an example of lateral communication within an organization?

A) A team leader sends an e-mail to one of her team members giving him feedback about his performance.B) A team leader sends an e-mail to his team members pointing out problems that need attention.C) A team member sends an e-mail to his team leader informing her about the problems faced by him onthe current project.D) A manager sends an e-mail to all members in the organization informing them about new policies andprocedures.E) A team member sends an e-mail to his colleague informing him about the latest changes in the specificationsof the project.Answer:C

23) When engaging in upward communication an employee shouldnot________.D

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24) Which of the following types of communication is most likely to be used by employees to provide feedbackto higher-ups, inform them of progress toward goals, and relay current problems?B

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25) Communication that flows from one level of a group or organization to a lower level is lateralcommunication.

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26) Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

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29) Which of the following types of small-group communication networks is most effective for facilitating theemergence of a leader?

  • Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words, communication from superiors to subordinates in a chain of command is a downward communication. This communication flow is used by the managers to transmit work-related information to the employees at lower levels. Employees require this information for performing their jobs and for meeting the expectations of their managers. Downward communication is used by the managers for the following purposes -
    Which of the following is an example of lateral communication within an organization?
    Providing feedback on employees performance
    Which of the following is an example of lateral communication within an organization?
    Giving job instructions
    Which of the following is an example of lateral communication within an organization?
    Providing a complete understanding of the employees job as well as to communicate them how their job is related to other jobs in the organization.
    Which of the following is an example of lateral communication within an organization?
    Communicating the organizations mission and vision to the employees.
    Which of the following is an example of lateral communication within an organization?
    Highlighting the areas of attention.

    Organizational publications, circulars, letter to employees, group meetings etc are all examples of downward communication. In order to have effective and error-free downward communication, managers must:

    • Specify communication objective
    • Ensure that the message is accurate, specific and unambiguous.
    • Utilize the best communication technique to convey the message to the receiver in right form

  • Upward Flow of Communication: Communication that flows to a higher level in an organization is called upward communication. It provides feedback on how well the organization is functioning. The subordinates use upward communication to convey their problems and performances to their superiors.
  • The subordinates also use upward communication to tell how well they have understood the downward communication. It can also be used by the employees to share their views and ideas and to participate in the decision-making process.

    Upward communication leads to a more committed and loyal workforce in an organization because the employees are given a chance to raise and speak dissatisfaction issues to the higher levels. The managers get to know about the employees feelings towards their jobs, peers, supervisor and organization in general. Managers can thus accordingly take actions for improving things.

    Grievance Redressal System, Complaint and Suggestion Box, Job Satisfaction surveys etc all help in improving upward communication. Other examples of Upward Communication are -performance reports made by low level management for reviewing by higher level management, employee attitude surveys, letters from employees, employee-manager discussions etc.

  • Lateral / Horizontal Communication: Communication that takes place at same levels of hierarchy in an organization is called lateral communication, i.e., communication between peers, between managers at same levels or between any horizontally equivalent organizational member. The advantages of horizontal communication are as follows:
    Which of the following is an example of lateral communication within an organization?
    It is time saving.
    Which of the following is an example of lateral communication within an organization?
    It facilitates co-ordination of the task.
    Which of the following is an example of lateral communication within an organization?
    It facilitates co-operation among team members.
    Which of the following is an example of lateral communication within an organization?
    It provides emotional and social assistance to the organizational members.
    Which of the following is an example of lateral communication within an organization?
    It helps in solving various organizational problems.
    Which of the following is an example of lateral communication within an organization?
    It is a means of information sharing
    Which of the following is an example of lateral communication within an organization?
    It can also be used for resolving conflicts of a department with other department or conflicts within a department.
  • Diagonal Communication: Communication that takes place between a manager and employees of other workgroups is called diagonal communication. It generally does not appear on organizational chart. For instance - To design a training module a training manager interacts with an Operations personnel to enquire about the way they perform their task.
  • External Communication: Communication that takes place between a manager and external groups such as - suppliers, vendors, banks, financial institutes etc. For instance - To raise capital the Managing director would interact with the Bank Manager.
  • Which of the following is an example of lateral communication within an organization?
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    Which is an example of lateral communication in an organization?

    Essentially, lateral communication between members of the same team takes place, for example, every time your teammate posts about their weekly progress on the project you're working on and the entire team jumps in to cheer them on.

    How is lateral communication in an organization?

    Lateral communication refers to sharing information, ideas, feelings, or concerns between peers within an organization or coworkers of about the same level regarding their tasks.

    What are the types of lateral communication?

    Lateral communication can occur as telephone calls, memos, letters, e-mails, gossip, informal discussions, meetings, videoconferencing, and teleconferencing, planned by the group.

    What do you mean by lateral communication?

    The horizontal communication definition refers to the interactions that occur between employees that work at the same hierarchical level. Also known as lateral communication, this type of communication includes employees who work together in the same area, as well as employees who work in different departments.