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Terms in this set (70)On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate? Employee Orientation Which of the following terms refers to helping new employees appreciate the values and culture of a firm? Onboarding Which of the following is most likely NOT one of the goals of a firm's employee orientation program? assisting new employees in selecting the best labor union All of the following topics are typically addressed during employee orientation EXCEPT ________. wage curves The methods used to give new or present employees the skills they need to perform their jobs are called ________. training MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________. negligent training Which of the following will most likely NOT help employers protect themselves against charges of negligent training? paying employees for their training time ________ identifies the training employees will need to fill future jobs. Strategic training needs analysis What is the first step in the ADDIE training process? analyzing the training need What is the second step in the ADDIE training process? Designing the overall training program Which of the following will most likely occur during the third step of the ADDIE training process? creating training materials Which of the following would most likely occur during the fourth step of the ADDIE training process? holding on the job training sessions What is the final step in the ADDIE training process? evaluating the programs successes or failures James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following? task analysis Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________. use new terminology and technical concepts Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________. transfer skills more easily to the job ________ is a detailed study of the job to determine what specific skills the job requires. task analysis Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements? task analysis record form Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________. conducting a work sampling A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n) ________. competency model The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________. performance analysis Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training? Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson. Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training? Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees. Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT: What methods are used for recruiting and interviewing individuals for sales positions? Which of the following best describes the first step in a performance analysis? comparing a person's actual performance to the ideal performance Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________. on-the-job training Which of the following training methods is most frequently used by employers? on the job training All of the following are types of on-the-job training EXCEPT ________. programmed learning Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training. job rotation Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example? coaching method The on-the-job method of ________ involves give lower-level executives firsthand experience in working on actual problems. special assignments John is doing is doing a training method to learn a new job where there are sequence of steps he is supposed to learn step-by-step. This method is called: job instruction training (JIT) Surveys estimate that as much as X% of what employees learn on the job they learn through informal means. 80% A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________. apprenticeship training Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
apprenticeship training John is currently being trained on the job and is at the first step in the OTJ process, which is: familiarizing the trainee with equipment, tools, and trade terms When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________. job instruction training With job instruction training, which of the following should most likely be included beside each step listed? key points or guidelines Which of the following is the primary advantage of lecturing as a method of training? appropriate for large groups Which of the following will most likely help a speaker improve the effectiveness of a training lecture? watching the audience's body language Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers? programmed learning Which of the following is NOT an advantage of programmed learning? trainees benefit from a skilled coach Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs? intelligent tutoring systems Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers? Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles. ________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job. vestibule American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________. Vistibule training Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet? videoconferencing Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________. electronic performance support system ________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself. learning management systems Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker? job aid United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________. job aid Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers? Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers. Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses? learning pool Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop? virtual classroom All of the following are literacy training methods used by employers EXCEPT ________. providing computerized simulations _______ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm. diversity training What is the primary purpose of implementing a cross training program at a firm? facilitating flexible job assignments All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________. increased learning time Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________. management development Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers? management development All of the following are on-the-job training methods used for managerial positions EXCEPT ________. case study method Which of the following enables management trainees to work full-time analyzing and solving problems in other departments? action learning Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating? management games According to Kurt Lewin, in order for organizational change to occur, which stage must occur first? unfreezing According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________. mobilizing commitment ________ is an approach to organizational change in which the employees formulate the change that's required and implement it. organizational development ________ means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be. action research Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs? human resource management Which of the following is most likely NOT measured when evaluating a training program? overall organizational productivity Which of the following terms refers to a formal method for testing the effectiveness of a training program? controlled experimentation Sets with similar termsch8 pt 215 terms daisysmalls Chapter 7 Questions72 terms justinferg06 MANA 3320 TOPIC 761 terms DALTONDELEON Chapter 820 terms JakeW850 Sets found in the same folderChapter 1070 terms ryan_day45 Chapter 769 terms ryan_day45 Chapter 4 Practice57 terms barrett_ramsey8 Ch. 720 terms zachary_l_hook Other sets by this creatorMGT 499 Final Review45 terms ryan_day45 MGT 499 Test 257 terms ryan_day45 MGT 450 Test 1134 terms ryan_day45 MKT 343 Final Exam37 terms ryan_day45 Verified questionsECONOMICS A policymaker is deciding how to finance the construction of a new airport. He can either pay for it by increasing citizens’ taxes or by printing more money. What are some of the short-run and long-run consequences of each option? Verified answer
ECONOMICS A firm has a tax burden ratio of .75, a leverage ratio of 1.25, an interest burden of .6, and a return on sales of 10%. The firm generates $2.40 in sales per dollar of assets. What is the firm’s ROE? Verified answer ECONOMICS A craft union is formed when workers who all __?__ join together to form a union. a. have the same employer b. work in the same location c. work in a particular industry d. have the same skill Verified answer
ECONOMICS How does nominal GDP differ from real GDP? Verified answer Other Quizlet setsSides and Vegetables11 terms juicygirl199 LESSON 112 terms Alexa_Mendez61TEACHER frans mondeling voorbereiding 314 terms aysima_isguzar HICB: Act I, Scene VII10 terms nataliempenn Related questionsQUESTION What are the physical devices associated with a computer system? 4 answers QUESTION The senior executive (CEO or president) in an M-form organization has two responsibilities 15 answers QUESTION The foundation and point of departure for creating and effectively managing diversity is the development of a truly multicultural organization. 2 answers QUESTION How do the best job descriptions start? 3 answers Which one of the following is most likely not measured when evaluating a training program?Accordingly, overall organizational productivity is not the measure of evaluating the training program because the overall organizational productivity is not based on training programs.
Which one of the following terms refers to helping new employees appreciate the values and culture of a firm?Answer and Explanation: The correct option is A) onboarding . Onboarding is a process to integrate a newly joined employee into the organization.
Which of the following terms refers to a procedure for providing new employees with basic background information about the firm?Explanation: Employee orientation is the process of providing new employees with basic background information about the firm. Orientation should help new employees start getting emotionally attached to the firm as well.
Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?8) The methods used to give new or present employees the skills they need to perform their jobs are called ________. A) orientation B) training C) development D) management Answer: B Explanation: B) Training means giving new or current employees the skills they need to perform their jobs.
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Which of the following is most likely not one of the goals of a firms employee orientation program?
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