Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

What is meant by the statement "knowledge is sticky"?ANSWER: A) Knowledge is hard to move.What type of intelligent technique helped Procter & Gamble determine the most efficient methods fortheir trucks to deliver goods?ANSWER: B) intelligent agentsWhat type of knowledge management system did Canadian Tire implement in order to improve thecommunications with dealers?ANSWER: B) content management systemWhich of the following are the three major types of knowledge management systems?ANSWER: D)enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

Which of the following describes a difference between neural networks and genetic algorithms?ANSWER: C) Neural networks are programmed to "learn."Which of the following is a type of intelligent technique?ANSWER: B) case based reasoningWhich of the following is not a typical component or capability of an enterprise-wide knowledgemanagement system?ANSWER: B) KWSWhich of the following is not a Web 2.0 tool firms are using to foster collaboration?ANSWER: B)intranetsWhich of the following is not one of the main four dimensions of knowledge described in the chapter?ANSWER: C) Knowledge has no locations.Which of the following statements about the use of wikis by firms is not true?ANSWER: C) They aremost appropriate for information that must be revised but does not need to be available 24/7.Which of the following statements best describes the relationship between collaboration and knowledgemanagement?ANSWER: C) Knowledge is useful only when shared with others.Which of the following statements is not an accurate description of the importance of knowledge to afirm?ANSWER: D) Knowledge is unconditional.Which of the following systems digitizes, indexes, and tags documents according to a coherentframework?ANSWER: C) document managementWhich of the following systems is not used to capture tacit knowledge?ANSWER: D) neural networkWhich of the following techniques is used for knowledge discovery?ANSWER: D) data miningWhich of the following would not be classified as a knowledge work system?ANSWER: D) expertsystem

Which of the following would not be considered semistructured knowledge?ANSWER: A) request forproposals (MADE BY TOI SAN DOI)You are advising a multimedia company on the best type of knowledge management system to helpthem archive digital video and sound clips. Which of the following will suit their needs?ANSWER: B)digital asset management systemYou are an automotive engineer working on an application that will automatically parallel park a car. Theintelligent technique you may find most useful isANSWER: C) fuzzy logic.Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cookbasic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The systemwould know the difference between rare, medium rare, medium, and well done roasts. The category ofintelligent technique that would describe this system isANSWER: D) fuzzy logic.

Types of Collaborative Working

1. Team Collaboration

This is one of the most common types of business collaboration in the workplace. In this version, all the members of the group know each other. Each person knows what their role on the team involves and how it impacts other team members. There are set deadlines to get tasks done within a set time to reach the team’s goals.

With this type of collaboration, there is often a team leader who is in charge of supervising the other team members. The team members collaborate on an equal basis to complete their tasks. Once the tasks are completed as set out at the beginning of the project, the entire team generally receives equal recognition for reaching the stated goal.

2. Community Collaboration

In a community collaboration, the participants share an interest. The goal is often to share knowledge and learn, as opposed to completing a task together. Community members may share concerns by asking questions and getting advice. Upon receiving the advice, the members return to their offices and share it with their teams. This practice is an ongoing one.

In this type of business collaboration model, members may be at the same level. However, experienced members of the group may have more status with junior members. Group members are expected to help each other out, but there is not necessarily a one-to-one reciprocation of advice between members. The idea is that eventually all members of the group benefit from their association with each other.

3. Network Collaboration

Network collaboration differs from the types of business collaboration listed above. It starts with individual people taking action in their own self-interest. They start contributing to the network to make themselves and their area of expertise known to other members. Probably everyone in the network doesn’t know each other. They rely on referrals to find out who they should be collaborating with among network members.

Social media tools are an example of network collaboration where the network members collaborate virtually without necessarily knowing each other personally. Members may post links to websites they find helpful using a social bookmarking tool. This information may be helpful to network members who are looking for information on the same topic. As that team works on the topic, they can post links to helpful websites for other network members who may need them later.

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4. Cloud Collaboration

A list of the different types of collaboration tools would be incomplete without mentioning cloud collaboration. This method of collaboration allows more than one user to access, read, and edit documents in real-time. With documents stored in the cloud, all users with access see the latest version and can see the changes as they are being made.

Cloud collaboration can be used in organizations where teams are expected to collaborate remotely, such as a company with one or more satellite offices. Remote employees working on the same documents can share them easily without having to worry about whether they are looking at the latest version.

The cloud is an especially effective method to use for large files. E-mail servers are only meant to handle documents a few MB in size. Once an attachment gets larger than that, the e-mail program will refuse to send. A cloud-based collaboration tool doesn’t have the same limitations and can accept these large files for transfer.

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5. Video Collaboration

Video collaboration is one of the most common types of online collaboration tools being used today. Cloud-based services like Microsoft 365 or Google Workspace have virtual conference rooms where meetings are held. Guests are given invitations to join the meeting using their desktop or laptop computers. They can also join the meeting using a mobile device. Most cloud-based services offer guests the option of joining the call through their web browser; there is no requirement to download software.

Participants in a video collaboration can be located in the same office, across the street, in a different region, or halfway around the globe. Team members can talk in real-time, view the same computer screen as a colleague, and ask questions by phone, chat, or through a specialized headset.

6. Internal Collaboration

Internal collaboration can include several types of collaborative strategies, depending on what your medium or large-sized business wants to accomplish.

Discussion forums (or bulletin boards, as they are sometimes known) have been used for some time. They are still an effective way to share ideas about a particular topic. The disadvantage with forums is that they can be challenging to search when a participant is looking for specific information.

Microblogging can be an effective strategy for sharing messages within the company. This can be compared to using Twitter internally. It is not meant for complicated discussions but should be reserved for brief messages. Team members can start and participate in discussions by making their points quickly.

A wiki can be developed to manage information within the company. Multiple participants can contribute to the articles and keep them updated. This type of server program will likely need someone to ensure that the information is accurate.

7. External Collaboration

When you think about types of collaboration spaces, don’t forget about external collaboration. This term covers knowledge sharing that occurs outside the company. An example of external collaboration is the interaction between a brand and its presence on social media. The brand is collaborating with social media users when it asks for opinions and feedback using quizzes or discussions. The answers are analyzed and ultimately used to decide whether the brand is interacting well with its audience or if it needs to tweak its message.

A blog is a way for your company to have a “face.” Customers may find it easier to ask questions and make comments in that space than to contact the company head office directly. These questions and comments are powerful. Make note of what people are saying and apply the messages when you can. Customers are sharing what they think, what they want, and how your company can keep their business.

8. Strategic Alliance

A strategic alliance is a common form of collaboration between companies. These agreements are commonly between two or three businesses in which they agree to combine their efforts and resources temporarily to reach certain goals.

These types of business strategies can work out quite well. The companies involved in the strategic alliance will each bring something to the table that the other ones lack. For example, a company may be looking for help in reaching new markets or with customer service. In that instance, it will look for a company with expertise those areas.

Companies that can manage these types of relationships successfully will be considered “partners of choice” by more companies looking to develop similar relationships in business. With all good relationships, it is important to establish clear goals, practice good communication skills, and be respectful of others. The best strategic alliance partners also invest in the necessary personnel, tools, and processes to reach the stated goals.

Which of the following is a collaboration tool used to support knowledge management systems?

Which of the following is a kind of knowledge work system that automates the creation and revision of designs using computers and sophisticated graphics software?

Which of the following statements best describes the relationship between collaboration and knowledge management quizlet?

What are the two major types of knowledge management systems?