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Get faster at matching terms Terms in this set (20)Results published by the Association of American Colleges and Universities show business leaders generally find new employees to be deficiently prepared for their success in business. True Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills. True The commonsense approach is about knowing which OB tools to use and under what circumstances. False The four skills most desired by employers are critical thinking, technical expertise, problem solving and financial management. False The four skills most desired by employers are critical thinking, problem solving, active listening and judgment and decision making. Unethical behavior erodes trust, and also negatively affects cooperation in organizations. True Unethical behavior reduces cooperation, loyalty, and contributions, which of course hurts the performance of individuals, teams, and organizations. Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope." False Table 1.2 states that "motivated blindness" occurs when we overlook the unethical behavior of another when it's in our interest to remain ignorant. A problem is a gap between an actual and a desired situation. True A problem is a difference or gap between an actual and a desired situation. Which of the following is not a soft skill? active listening operations - Correct ans. problem solving decision making critical thinking
The interactional perspective states that behavior is a function of individual, group, and organizational factors. False Notably, the interactional perspective states that behavior is a function of interdependent person and environmental factors. The "organizing framework" for understanding and applying OB is based on the systems approach. True To assemble our framework, we use the systems approach as our foundation. Situations and people are both dynamic—they change. True It is important to note that neither people nor situations are static. People change, situations change, and the two change each other. Regarding the relative importance of personal and technical skills, which of the following is true? They remain equal and do not change throughout careers. Technical skills are more important regardless of job level. Personal skills are more important regardless of job level. Technical skills become more important as job level increases. Personal skills become more important as job level increases. Which of the following is Step 1 in the three steps of the applied approach to problem solving? identify potential causes using OB concepts and theories make recommendations and (if appropriate) take action find a systematic process for closing a gap in knowledge define the problem - Correct determine whether the issue is a lack of hard versus soft skills The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) _______ factor. person individual - Correct ans situation group/team level organizational level Larry, a new lawyer at Dewey, Dewey, and Dewey, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Larry starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of ill-conceived goals. - Correct ans motivated blindness. indirect blindness. the slippery slope. overvaluing outcomes. _______ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties. Ill-conceived goals Motivated blindness Indirect blindness -Correct The slippery slope Overvaluing outcomes The final step of the 3-Step Approach of the Organizing Framework is identify the OB concepts. define the problem. make recommendations. build a consensus. delegate the problem. The perspective that states that behavior is a function of interdependent person and situation factors is called the ______ perspective. interactional - Correct ethical problem-solving contingency individualistic Alanna, a hard-working and productive employee, quit because she couldn't get along with Roger, her new boss. All the other employees agreed and were also looking for new jobs. This would be diagnosed as a(n) _____ level problem. individual group - Correct organizational interactional situation What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? resolving solving dissolving - Correct ignoring avoiding Sets with similar termsModule 1 quiz study10 terms seppers OB Test 1- Chapter 135 terms sarah__hawes1 Chapter 1 LearnSmart31 terms Juli_the_Rainbow Chapter 132 terms Mandie07 Sets found in the same folder330 Chapter 310 terms yfunaki Quiz Chapter 220 terms quizlette6956572 Quiz Chapter 420 terms quizlette6956572 Quiz Chapter 519 terms quizlette6956572 Other sets by this creatorCapstone - Chapters 1 - 3 - Terms, Capstone Chapte…359 terms quizlette6956572 EXAM 1 - CAPSTONE, Exam 2 - Capstone, Exam 3 - Cap…150 terms quizlette6956572 Exam 2 - Capstone50 terms quizlette6956572 Exam 3 - Capstone50 terms quizlette6956572 Other Quizlet setsChapter 44 Blood specimen collection56 terms vanessamiranda248 Microbiology: Microbials25 terms Rashad_Harris79 ast79 terms zepanini Mischel: Cognitive-Affective Personality Theory16 terms la_seratePLUS Related questionsQUESTION Culture marked by subtle oppression rather than open conflict, in which a dominant group exerts power over marginalized groups. 9 answers QUESTION Type of medium that requires audience involvement 5 answers QUESTION What department in an advertising agency suggests the best buys for a client - whether it be television, newspapers, magazines, billboards, or the internet? 4 answers QUESTION What is the symbolism of the line: "He (Tom) had left...his big Bible on the desk buried under the mortgage he was about to foreclose," ? 3 answers What is the 3 step problem solving approach and the organizing framework?Stop 1: Problem (Define the problems in the case.) Stop 2: Cause of the Problem (Identify the OB concepts or theories to use to solve the problem.) Stop 3: Recommendation (Explain what you would do to correct the situation.)
Which of the following is the first step in the problem solving process?Step 1: Define the Problem.
What kind of response is a manager completing when he or she eliminates the situation in which the problem occurs?What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? Dissolving problems requires changing or eliminating the situation in which the problem occurs.
Which of the following is the final step in the problem solving process?The final part of the problem-solving process is to analyze the results.
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Which of the following is step one in the three steps of the applied approach to problem solving?
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