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Mathematics with Business Applications6th EditionMcGraw-Hill Education 3,760 solutions What is customer satisfaction quizlet?Customer satisfaction. is a marketing term that measures how products or services supplied by a company in which they meet or surpass a customer's expectation.
Which of the following statements best defines customer relationship management CRM?Which of the following best describes customer relationship management (CRM)? correct Answer: Customer relationship management (CRM) covers the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective customers.
Which of the following statements is true about customer loyalty?Which of the following statements about customer loyalty is true? Customer loyalty stems from an organization's ongoing efforts to meet and exceed customer expectations.
Which of the following is an easy way to show respect to customers?How to show respect to your customers. Respect their time. Deliver on a frictionless experience. ... . Make them feel special. If a customer has chosen you for their purchase, it's critical that you make sure they're happy with their choice. ... . Treat them as individuals. Understand their needs and cater towards these.. |
Which of the following statements best defines customer satisfaction quizlet?
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