Which of the following systems is designed to span functional areas focus on executing business processes across the firm and include all levels of management?

•Enterprise Applications –systems that span functional areas, focus on executingbusiness processes across the business firm, and include all levels of management.•Enterprise Systems –used to integrate business processes in manufacturing andproduction, finance and accounting, sales and marketing, and human resources into asingle software system.•Supply Chain Management Systems –used to help manage relationships with theirsuppliers.Help suppliers, purchasing firms, distributors, and logistics companies shareinformation about orders, production, inventory, levels, and delivery of products andservices so that they can source, produce, and deliver goods and services.•Inter-organizational System –automates the flow of information across organizationalboundaries. Makes it possible for firms to link electronically to customers and tooutsource their work to other companies.•Customer Relationship Management Systems –used to help manage theirrelationships with their customers. Provide information to coordinate all of the businessprocesses that deal with customers in sales, marketing, and service to optimize revenue,customer satisfaction, and customer retention.•Knowledge Management Systems –enable organizations to better manage processes forcapturing and applying knowledge and expertise. Collect all relevant knowledge andexperience in the firm, and make it available wherever and whenever it is needed toimprove business processes and management decisions.•E Business –refers to the use of digital technology and the Internet to execute the majorbusiness processes in the enterprise.•E Commerce –part of the e-business that deals with the buying and selling of goods andservices over the Internet.•E Government –refers to the application of the Internet and the networking technologiesto digitally enable government and public sector agencies relationships with citizens,businesses, and other arms of government.•Telepresence –an integrated audio and visual environment that allows a person to givethe appearance of being present at a location other than his or her true physical location.•Information Systems Department –the formal organizational unit responsible for theIT services, and is responsible for maintaining the hardware, software, data storage, andnetworks that comprise the firm’s IT infrastructure. Usually headed by the ChiefInformation Officer (CIO).•Systems Analysts –constitute the principal liaisons between the information systemsgroups and the rest of the organization, and to translate business problems andrequirements into information requirements and systems.•Information Systems Managers –leaders of teams of programmers and analysts,project managers, physical facility managers, telecommunications managers, or databasespecialists.•Chief Information Officer (CIO) –senior manager that oversees the use of informationtechnology in a firm.

a formal organization whose aim is to produce products or provide services for a profit—that is, to sell products or services at a price greater than the costs of production. 

what four functions must businesses perform in order to succeed?

1. produce the product or service 2. market or sell the product or service 3. keep track of accounting and financial transactions 4. perform basic human resources tasks such as hiring and retaining employees

The actual steps and tasks that describe how work is organized in a business - also refer to the unique ways in which work, information, and knowledge are coordinated in a specific organization.

Assembling the product Checking for quality Producing bills of materials

manufacturing and production

Identifying customers Making customers aware of the product Selling the product

Paying creditors Creating financial statements Managing cash accounts

Hiring employees Evaluating employees’ job performance Enrolling employees in benefits plans

Transaction processing systems (TPS)

Operational managers need systems that keep track of the elementary activities and transactions of the organization, such as sales, receipts, cash deposits, payroll, credit decisions, and the flow of materials in a factory. - a computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.

a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions. - addresses the decision-making needs of all levels of management

Management Information Systems (MIS)

summarize and report on the company’s basic operations using data supplied by transaction processing systems. 

Decision-support systems (DSS)

business intelligence systems support more nonroutine decision making - focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.

Executive support systems (ESS)

help senior management make these decisions. They address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution

systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

There are four major enterprise applications: 

enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems

also known as enterprise resource planning (ERP) systems, to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system. 

supply chain management (SCM) systems

help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and services efficiently. 

Supply chain management systems are one type of _______ because they automate the flow of information across organizational boundaries

interorganizational system

customer relationship management (CRM) systems

help manage their relationships with their customers. These systems provide information to coordinate all the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Knowledge management systems (KMS)

enable organizations to manage processes better for capturing and applying knowledge and expertise. These systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the firm to external sources of knowledge.

E-business, or electronic business

the use of digital technology and the Internet to execute the major business processes in the enterprise. - includes activities for the internal management of the firm and for coordination with suppliers and other business partners.

e-commerce, or electronic commerce

the part of e-business that deals with buying and selling goods and services over the Internet. It also encompasses activities supporting those market transactions, such as advertising, marketing, customer support, security, delivery, and payment.

refers to the application of the Internet and networking technologies to enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government digitally. In addition to improving delivery of government services, ______can make government operations more efficient and empower citizens by giving them easier access to information and the ability to network with other citizens.

working with others to achieve shared and explicit goals. - focuses on task or mission accomplishment and usually takes place within a business or other organization and between businesses.

have a specific mission that someone in the business assigned to them. 

the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage their employees, customers, and suppliers.

Harness collective knowledge to generate new ideas and solutions

Publish and rapidly access knowledge; discuss opinions and experiences

Share opinions about purchasing or purchase on social platforms

High-end videoconferencing systems feature ________ technology, an integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location (

Ability to set up member profiles describing who individuals are, educational background, interests. Includes work-related associations and expertise (skills, projects, teams).

Share, store, and manage content, including documents, presentations, images, and videos.

Ability to make sure private information stays within the right circles as determined by the nature of relationships. In enterprise social networks, there is a need to establish who in the company has permission to see what information.

highly trained technical specialists who write the software instructions for computers.

constitute the principal liaisons between the information systems groups and the rest of the organization. - translate business problems and requirements into information requirements and systems.

Information systems managers

leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists. They are also managers of computer operations and data entry staff.

chief information officer (CIO)

a senior manager who oversees the use of information technology in the firm. 

chief security officer (CSO)

in charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy - responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security.

chief privacy officer (CPO)

responsible for ensuring that the company complies with existing data privacy laws.

chief knowledge officer (CKO)

responsible for the firm’s knowledge management program. - helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

responsible for enterprise-wide governance and usage of information to maximize the value of the organization’s data. 

representatives of departments outside of the information systems group for whom applications are developed. These users are playing an increasingly large role in the design and development of information systems.

Which of the following system is designed to span functional areas focus on executing business processes across the firm and include all levels of management?

Which of the following systems is designed to automate business processes across the firm?

What are the 4 major types of enterprise applications?

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing production and distribution?