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Terms in this set (60)1. Loretta, a professor, recently gave a presentation on over-consumerism and its impacts. The presentation was a huge success, mainly because she used a lot of nonverbal communication which drew the audience's attention and made the presentation interesting. Which of the following is a form of nonverbal communication that Loretta must have used in her presentation? a. Anecdotes Graphics 1. Dong Ho works at Welborough Bank in California. He recently gave a presentation on "Benefits of Investing in Unit-Link Plans" to the members of his team, the sales team, and the marketing team. He also showed the presentation to his superiors before making a few changes and presenting it to the customers. The external audience for Dong's presentation includes: a.the sales team. The customs 1. Evelyn Jones who works for Lobo Events, an event management company, is preparing a document on the problems faced while hosting events and generating revenue. In the report, she explains that unavailability of venues for events in particular seasons and steep charges by music bands are challenges faced by the company. In addition, she explains the company's performance and that it generated revenue of $25,000,000 in the last three months. Which of the following documents is Evelyn preparing in this scenario? a.Letter of transmittal Quarterly report 1. Pedro is a marketing executive at an apparel firm. He is currently working on a proposal to promote a new line of clothing for the company. While preparing for the presentation, he keeps in mind the marketing directors of the company, who have the power to adopt the plan. He also notes that his marketing manager might approve or reject his proposal before it is presented to the directors. On the day of the presentation, Pedro notices that the sales manager, the finance manager, and the production manager are also present to offer their comments on the proposal. In this scenario, who among the following individuals is the gatekeeper for Pedro's proposal? a.The sales manager The marketing directors 1. Rochelle is a human resource executive. She has just finished recruiting members for the finance team of the organization. Rochelle notices that all the new hires were born after the year 1964 and that they differ in their characteristics from the rest of the employees in the company, who belong to an older age group. Which of the following practices would best help Rochelle handle the new employees and avoid job dissatisfaction? a.Ensuring that their productivity is assessed on the number of hours they spend in office Motivating them by explaining what they will gain from a performing a task effectively 1. Which of the following is true of goodwill in business communication? a. Goodwill helps to create less staff turnover 1. Sweeney's Ice-cream advertised its new sundaes on fliers which were distributed in malls. This initiative was successful and customers felt that the advertisement was created especially for them. Keeping in mind you-attitude in messages, which of the following did Sweeney's Ice-cream most likely say in its fliers? a.We, at Sweeney's, are now offering fresh fruit sundaes at $5! You can now try our new fresh fruit sundaes for only $5! 1. Alberto is the owner of a shoe store. He interviews 10 people for the post of store manager and eventually selects Maya. Alberto e-mails Maya to let her know that she has been selected for the post. Which of the following statements made by Alberto best conveys this information through you-attitude? a.You'll be happy to hear that you have been selected for the store manager's post. You have been selected for the post of store manager 1. Creating goodwill with content involves: a.placing all the details of a message in the main body.
Showing why information your audience didn't ask for is important 1. While adding positive emphasis to a message, negatives should be placed in the _____ to de-emphasize the negative. a.first line of the message middle of the message
1. Which of the following is true of ethics in business communications? a.Business ethics pertains only to international pacts. Business ethics mostly involves routine practices that involve communication 1. Jenex Inc. is a software development company that offers its employees perks including on-site day care for their children, three-week paid vacation twice a year, and on-site laundry pickup and delivery. These offerings are most representative of Jenex Inc.'s _____. a.big data Corporate culture 1. Helen works for a well-reputed advertising firm. She is popular among her colleagues because of her excellent listening skills. Which of the following is Helen most likely doing to reduce listening errors during conversations on the job? a.Focusing more on formulating her reply than on understanding what a speaker is saying paraphrasing what a speaker has said to correct her understanding For good time management, which of the following should be used to manage time crunch problems? a.Multitasking keeping lists and prioritizing items of the list 1. Brainweave Inc. is a large chain of stationery stores that has moved its Customer Service department to another country, Elavia, to save costs. In the context of trends in business communication, this scenario best demonstrates _____. a.insourcing outsourcing 1. One of the marketing teams of Amor Inc., a clothing store, has prepared a report on the marketing strategies for its new line of winter clothing. The team is now in the process of mapping the report to the originally stated objectives. In addition, the team has shared the report with the other teams to obtain feedback. In which of the following activities is Amor Inc.'s marketing team primarily engaged? a.Planning revising 1. Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the ideas are relevant. She writes these ideas down on a white board. She says that once they have generated as many ideas as they can, she will zero in on the most useful ones. This scenario best illustrates the process of: a.editing. Brainstorming 1. A sentence reads "We must review the feedback that is enclosed within this e-mail and act on the suggestions that the customer has offered us." Which of the following correctly rephrases this sentence to make it less wordy and to reduce the business jargon in contains? a.We must review the feedback enclosed along with this e-mail and then see whether we can act on the customer's suggestions. we must review the enclosed feedback and act on the customer's suggestions 1. Which of the following sentences is in active voice? a.The board of directors will make their decision by the end of the week. The verdict from the jury was in favor of the defendant 1. Which of the following best defines boilerplate? a. It refers to using the language from a previous document that a writer legitimately adds in a new document 1. Which of the following is a feature of good document design? a.Using at least three different fonts to separate different ideas using white space to separate and emphasize important points 1. Which of the following is an effective design principle? a.No visual connection should be present between the elements
so that every element is distinct from each other. items relating to each other should be grouped close together 1. Which of the following are purposes of using headings? a.They should allow information to be grouped into a minimum of ten chunks. they should allow readers to compare and contrast points easily 1. Which of the following instructions should be followed while designing a document? a.Twelve-point type should be used for letters, memos, emails, and reports. twelve-point type should be used for letters, memos, emails, and reports 1. A way to ensure that a reader stays long enough on a home page is to: a.avoid letting the reader know about the organization sponsoring the page. make it clear what readers will get if they click on a certain link 1. Which of the following is required to understand cultural diversity? a.To ignore the practices in other cultures, because it makes one
biased toward them to realize that people from another culture may do things differently, but that does not make them inferior 1. Which of the following is a typical communication strategy in low-context cultures? a.Allowing a lot of room for ambiguity and indirectness relying very little on words and verbal communication 1. Which of the following is considered a typical social error in China? a.Shaking hands omitting eye contact 1. Which of the following is true of body language? a.It impacts cross-cultural communication. it impacts cross-cultural communication 1. Effective oral communication directed at an international audience primarily requires _____. a.monochronic
practices cultural understanding 1. Kimberly and her team are in the initial stages of a project and are having a team meeting. During the meeting, they allocate roles to each other and set ground rules. They also decide that they will meet every Monday to discuss their progress and any setbacks faced. Kimberly's team is currently in the _____ stage of the life of a task team. a.formation formation 1. Jaylen is recognized by his team members as having excellent team management skills. Which of the following behaviors does Jaylen most likely engage in during team meetings? a.He personally responds to everyone's
comments. he suggests ways to solve interpersonal problems in the team 1. Which of the following is a good feedback strategy during team decision making? a.Feedback should always be external, and should never come from within the team.
feedback should be regular to keep members contributing their share of the work in a timely fashion 1. A team at Ad Will Inc., an advertising agency, is working on a new advertisement for an energy drink. The head of the team, Lee, suggests that the advertisement should target primarily the rich. The team thinks this is a bad idea, because the manufacturers are targeting a young market and the young market is unlikely to be rich. However, because of Lee's temper, the team goes along with Lee, which results in the advertisement being rejected by the client. Which of the following is bestdemonstrated in this scenario? a.Collective narcissism groupshift 1. Which of the following actions is most likely to make a meeting effective? a.Ensuring that the leader
avoids summarizing the group's consensus if the group does not formally vote making information on the agenda specific so that participants can come prepared 1. Which of the following would be classified as an informative message? a.Denying an increase in credit limit by a bank to a customer distributing the minutes of a meeting to all members of the meeting 1. Monica is an executive assistant at a campaigning organization and needs to organize an important project meeting in the upcoming week. Although she has made all arrangements well ahead of time, the project manager needs to travel out of town on the day of the scheduled meeting. She needs to find a way to still organize the meeting with the active participation of all members including the project manager. Which of the following would help Monica arrange this meeting? a.Smartphone videoconference 1. Which of the following is true about information overload? a.It is a secondary purpose of informative and positive messages. it makes people becoming selective about the messages they open and read 1. Enya is a climate change campaigner and is working on a global warming campaign. She is currently working on the second stage of a project in which she needs to discuss marketing strategies with Carrie, the communications manager. She understands that her interaction with Carrie will involve long discussions on the pros and cons of different strategies. She is also aware that the process is complicated, and she needs to efficiently understand Carrie's views on implementing different modes of communication. According to the scenario, which of the following is most likely to be the ideal mode of communication for Enya? a.Phone face-to-face visit 1. Which of the following should be undertaken while summarizing a message? a.Start with the main points and then move on to explaining supporting material. start with the main points and then move on to explaining supporting material 1. Which of the following is true of negative messages? a.They are no longer a part of business and administrative communication. they should make readers feel the decision made is fair and reasonable 1. Adella is a campaign manager at a not-for-profit organization. She notices that one of her subordinates, Mary has not achieved any of her objectives for an ongoing campaign. After speaking to the other campaign managers, Adella discovers that Mary has not achieved her objectives for some other projects as well. After her discussion with the HR department, Adella decides that Mary should be terminated. In which of the following ways should Adella convey this news to Mary? a. adella should deliver this news to mary in person instead of through email or phone 1. Lola works as a campaign manager at a marine conservation organization. For the past five years, she has been working on a campaign that has gained a lot of support from the public. This has resulted in a huge number of volunteers for the campaign. Recently, however, due to lack of budget, the campaign was temporarily closed. Lola needs to convey this negative message to the volunteers. Which of the following illustrates the most effective buffer statement that should employed by Lola in her message? a.I am sorry to inform you but work on the campaign is closed for now. thank you for working with us to help the campaign gain force 1. In business communication, tone is particularly important when: a.you want readers to feel that you have taken their requests seriously. you want readers to feel that you have taken their request seriously 1. Which of the following negative messages is the hardest to compose? a.Product recalls product recalls
1. Which of the following would you have to do to be persuasive? a.Phrase questions defensively to avoid getting the request rejected. show the audience that your proposal meets their needs 1. The most appropriate situation for a direct request pattern to be used is when: a. b. c. d. e. an audience tends to agree easily to a request 1. Which of the following guidelines should be followed when making a direct request? a. b. c. d. e. simply ask for what is needed in the message 1. Melissa works as an assistant editor at a publishing house in Manhattan. Since she resides 15 miles away from her workplace, she spends a lot of time travelling. As a result, she barely finds time to spend with her children. She intends to talk to her manager to ask him if she could work from home for a few days a week. Which of the following would be a good common ground for Melissa to propose? a. b. c. d. e. increasing productivity 1. In a fund-raising message, the action close of the message must: a. b. c. d. e. make the action sound easy for the audience While preparing a report, a copy of the interview questions is included in the _____ of the report. list of references criteria section research methodology literature review appendix appendix Which of the following is true of efficient time management in the process of writing a report? Don't rely on technology to manage time. Make minor revisions to your proposal for the introduction section of the report to save time. Mock up visuals and data displays only toward the end as they are essentially time-wasters. Spend sufficient time on the background and history of the problem and write important sections later. Do not write any section of the report until you've completed the research. make minor revisions to your proposal for the introductions section of the report to save time While evaluating sources of data, which of the following is true of analyzing numbers and patterns? Simplifying numerical data by rounding-off is not a useful practice in research. Numbers are objective; they are not subject to varying interpretation. Averages are not susceptible to a single extreme figure. Patterns enable one to derive meaning from data collected during research. Negative results are always disappointing to the audience. Patterns enable one to derive meaning from data collected during research. Jacob recently wrote a report on the development rate of villages in close proximity to cities in Vietnam. Which of the following did he most likely place in the appendix of the report? Supporting data that will later be examined by specialists Information that is crucial for the proof of the report Evidence which explains the growth of these cities Scrutiny of causes and evaluation of possible solutions An impersonal note describing his experience in Vietnam Supporting data that will later be examined by specialists Huang is writing a new edition report on networking strategies in business. While writing the report, he refers to previous reports on the same subject. He wants to include previous reports in the document. In which of the following sections of the report will it be appropriate to include them? Executive summary Introduction Appendix Recommendation Transmittal appendix Lesley is working on a campaign that aims at promoting reforestation in the country. As part of the campaign, Lesley sends out emails that list the advantages and disadvantages of reforestation. By doing this, she feels, the audience will be in a better position to take a stand on the issue. The pattern of organizing information used by Lesley is referred to as: a spatial pattern. a chronological pattern. a pro-and-con pattern. a geographic pattern. a problem-solution solution. a pro-con-pattern Jayla wants to change her audience's perception of a problem in order to solve it effectively. Which of the following patterns of organizing information would be appropriate in this scenario? A pro-and-con pattern A compare/contrast pattern A problem-solution pattern A general to particular pattern An elimination of alternatives pattern General to particular pattern A(n) _____ introduces or summarizes the main idea of a paragraph. transition word transitive verb topic sentence gerund action verb topic sentence Dario is preparing a report and he wants to provide a specific overview of each section and of the entire report. Which of the following is best suited to accomplish this objective? Talking heads Purpose statements Topic headings Recommendation statements Scope statements talking heads n the introduction of a report, _____ refer to statements whose truth one presumes, and which help one prove a final point. Synopses Criteria Facts Procedures Assumptions assumptions Sets with similar termsEnglish 302 Post Test39 terms anna_cayer English 302 final40 terms bridgethaley38 BUSINESS 111160 terms Goldenbill Business Communications ch 1-550 terms jaboudreau Sets found in the same folderMGMT Final75 terms mackenzie_king840 English 3880 Exam 140 terms mackenzie_king840 Healthcare Finance chapter 1110 terms emilybryant1014 MIS 2021 FINAL130 terms eva_bugg Other sets by this creatorQuiz 336 terms josie_pommering Quiz 223 terms josie_pommering Exam 1: Ch 1,2,4,5,1119 terms josie_pommering Final exam- quiz questions149 terms josie_pommering Recommended textbook solutionsThe Language of Composition: Reading, Writing, Rhetoric2nd EditionLawrence Scanlon, Renee H. Shea, Robin Dissin Aufses 661 solutions
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Which section of an unsolicited proposal should restate why you and your firm are the right choice to provide a solution?Which section of an unsolicited proposal should restate why you and your firm are the right choice to provide a solution? identifying your decision-making criteria.
Which term applies to the following definition a written offer to solve problems provide services or sell equipment?• Definition: A proposal is a written offer to solve problems, provide services, or sell equipment.
Which of the following is designed to help readers get ready for new information quizlet?"Previews" help readers get ready for new information. They are particularly helpful when the information is complex, unexpected, or unfamiliar. "Reviews" come after a body of material and summarize what was just covered. "Headings" are brief titles that cue readers about the content of the sections that follow.
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Which section of a proposal summarized the problem you intend to solve along with your solution quizlet?
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