When people think of a great workplace, they often picture a company with lavish perks, fancy parties and amazing benefits. While those elements are present in many of the well-known Best Workplaces, the definition of a great workplace goes far deeper than perks and benefits. In fact, at its core, a great workplace is about the level of trust that employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.While trust, pride and camaraderie are far more challenging to sustain than a great set of company perks, they are all attainable by any organization willing to work on them. Show
The Global StandardBusiness leaders, research institutions, and the public all rely on the Great Place to Work® Trust Model© as the definitive standard of what it means to be a great workplace. Our annual research represents more than 12 million employees from thousands organizations of varying sizes, industries, maturity and structures in over 90 countries. Through our Certification Program, our Best Workplaces lists and our Culture Consulting Services, thousands of companies each year use this Model to assess their workplaces and benchmark themselves against the Best Workplaces in the world. What is a Great Workplace?In our 30 years of research, we have found that people experience a great workplace when they consistently:
The Employee View: The Great Place to Work® Trust Model©Based on the definition of a great workplace above, we have developed the Great Place to Work® Trust Model©, which serves as the lens we use to assess the employee experience of workplaces around the globe, and is the foundation of our Trust Index© Employee Survey. The Trust Model© consists of these five dimensions:Trust: Credibility Employees see management as credible (believable, trustworthy); assesses employees’ perceptions of management’s communication practices, competence, and integrity. Trust: Respect Employees feel respected by management; assesses employees’ perceptions of professional support, collaboration and involvement in decisions, and the level of care management shows for employees as people. Trust: Fairness Employees believe management practices and policies are fair; assesses the equity, impartiality, and justice employees experience in the workplace. Pride Measures how employees feel about their own individual impact through their work, their pride in the work of their team, and their pride in the company overall. Camaraderie Measures whether employees believe their company is a strong community where colleagues are friendly, supportive, and welcoming. The Manager’s ViewFrom the manager’s perspective, a great workplace is one where managers:
Through our work, we’ve identified the nine areas where leader and manager actions, behaviors, and communications have the greatest impact on the level of trust in an organization. They are:
Becoming a Great Place to Work®These fundamental concepts about great workplaces are universal and consistent year-over-year, country-to-country. They apply to all organizations, including those with diverse employee demographics and globally distributed workforces. We invite you to learn more about how you can create a great workplace as defined by the global standard today.What dimension of service quality is highly dependent on employees ability to communicate their credibility and to inspire trust confidence?4. Assurance. It means to inspire trust and confidence. Assurance is defined as employees' knowledge of courtesy and the ability of the firm and its employees to inspire trust and confidence.
What are the 5 dimensions of service?The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
What are the dimensions of service quality explain?Dimensions of service quality. What are the key dimensions of the service setting?The five dimensions identified to measure service quality are tangibles, reliability, responsiveness, assurance and empathy.
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