Which statement about the role of unit managers in recruitment and selection is accurate

Introduction

If so, we invite you to check out this opportunity!

POSITION DETAILS

This position will be accountable for managing the day-to-day work of staff in connection with the timely and accurate production of a variety of tax functions performed in the Contact Service Center, Forms Administration Unit and Education and Outreach Unit. Other duties include, but are not limited to:

• Monitoring tax administration functions in accordance with established policy and legislative intent;
• Representing the Taxpayer Services Division on various department projects, handling personnel matters;
• Preparing reports of unit activities.

ABOUT US

The Taxpayer Services Division is the central point of contact by telephone, letter, email and videoconferencing for Connecticut business and individual responsible for ensuring that all taxes due are reported accurately and in compliance with Connecticut tax laws.

The Taxpayer Services Contact Center operates as a “one-stop” contact area for most taxpayers with the expectation of full problem resolution and providing a “world-class” customer experience. The Contact Service Center is accountable for influencing voluntary taxpayer compliance, which effectuates increased collection of revenue and administration, by ensuring the efficient accuracy of taxpayer registrations and licensing, electronic commerce, taxpayer accounting, including billing or refunds, preparation of financial statements, tax return processing, and correction of taxpayer accounts.

The Forms Administration Unit is the central point of the Department for the development and maintenance of all DRS forms and administration pronouncements (tax products).

The Education and Outreach Unit acts as the Department’s liaison with the Governor’s legislative staff, Executive branch agencies, the Connecticut General Assembly, in particular the Finance, Revenue and Bonding Committee, and other states. The Education and Outreach Unit issues the monthly comparative statement of revenues and detailed statistics on the taxes collected by the department. The unit also publishes the Department’s Annual Report and produces a tax incidence analysis.

The Taxpayer Services Division staff provide efficient and courteous customer service with the goal of providing world-class customer service and instilling integrity and fairness throughout the process.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Before you apply, make note of the following:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to .

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, this class is accountable for directing the work of a major Tax unit.

EXAMPLES OF DUTIES

• Directs staff and operations of a major Tax or field audit function unit;
• Coordinates, plans and manages unit activities; 
• Formulates program goals and objectives; 
• Develops or assists in development of related policy;
• Interprets and administers pertinent laws; 
• Evaluates staff; 
• Prepares or assists in preparation of unit budget; 
• Maintains contacts with individuals within and outside of unit who might impact on program activities; 
• Directs handling of correspondence and preparation of reports of examinations and other financial and statistical memoranda; 
• Conducts hearings and conferences with taxpayers and/or their representatives involved in disputed tax matters; 
• Recommends changes in existing legislation; 
• Prepares reports on unit activities and other necessary statistical and narrative reports; 
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • and ability to apply management principles and practices;
  • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
  • principles and practices of accounting and auditing; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in technical work in taxation in the auditing of tax returns and fiscal records or tax administration.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity. 

NOTE:

For state employees, this experience is interpreted at the level of a Revenue Examiner 4.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in accounting or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in accounting or taxation may be substituted for one (1) additional year of the General Experience.
• Certification in one of the following may be substituted for one (1) additional year of the General Experience: Certified Public Accountant or Certified Internal Auditor.
• For state employees, one (l) year of experience as a Tax Appellate Officer may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience with supervision of staff performing duties in connection with the timely and accurate production of a variety of tax functions;
• Experience communicating effectively both orally and in writing;
• Experience with interpretation of complex state and federal tax statutes and regulations;
• Experience providing technical assistance with creating and revising tax forms;
• Experience with handling the most complex and difficult taxpayer matters;
• Experience monitoring tax administration functions in accordance with established policy and legislative intent;
• Experience preparing and conducting training of lower-level staff;
• Experience acting as a lead on agency projects;
• Experience preparing detailed reports.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 

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