In order to understand “Total quality management”, first we have to understand what does ‘Quality’ actually mean? Show
‘Quality’ is generally referred to a parameter which decides the inferiority or superiority of a product or service. It is a measure of goodness to understand how a product meets its specifications. Usually, when the expression “quality” is used, we think in the terms of an excellent product or service that meets or even exceeds our expectations. These expectations are based on the price and the intended use of the goods or services. In simple words, when a product or service exceeds our expectations we consider it to be of good quality. Therefore, it is somewhat of an intangible expression based upon perception. W. Edwards Deming, Armand V. Feigenbaum and Joseph M. Juran jointly developed the concept of TQM. Initially, TQM originated in the manufacturing sector but it can be applied to all organizations. The concept of TQM states that every employee works towards the improvement of work culture, services, systems, processes and so on to ensure a continuing success of the organization. TQM is a management approach for an organization, depending upon the participation of all its members (including its employees) and aiming for long-term success through customer satisfaction. This approach is beneficial to all members of the organization and to the society as well. Definition of TQMTotal Quality Management is defined as a customer-oriented process and aims for continuous improvement of business operations. It ensures that all allied works (particularly work of employees) are toward the common goals of improving product quality or service quality, as well as enhancing the production process or process of rendering of services. However, the emphasis is put on fact-based decision making, with the use of performance metrics to monitor progress. The key principles of Total Quality ManagementCommitment from the management
Employee Empowerment
Continuous Improvement
Customer Focus
Process Oriented
Decision Making Based on Facts Only and Not on Opinions
Benefits of Total Quality ManagementThe benefits arising from the implementation of a Total Quality Management in an organization are:
Essential requirements for successful implementation of TQM
This is also referred to as the PDCA cycle.
Beliefs about Total Quality Management Following are
the universal Total Quality Management beliefs:
Conclusion A successful TQM implementation requires a significant training for the employees involved in it. Since the training program can take employees away from their day to day work, this eventually can have a negative short-term impact. Also, since Total Quality Management tends to result in a consistent series of incremental changes, it can lead to creating an unpleasant response from those
employees who prefer the existing system, or employees who are afraid of losing their jobs because of it.
Get an expert at affordable price For ITR, GST returns, Company Registration, Trademark Registration, GST Registration Which statement best describes the concept of total quality?Which statement BEST describes the concept of "total quality"? Total quality is about inspecting products when they are finished.
Which of the following is the best description of quality?Which ONE of the following is the best definition of quality? Meeting or exceeding customer requirements. Many experts define quality as fitness for use and/or conformance to customer requirements.
Which of the following is true of total quality management?Which of the following statements is true of total quality management? It consists of self-directed work teams.
What is total quality management quizlet?Total Quality Management. A comprehensive and fundamental rule or belief for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders.
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