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Terms in this set (41)what impact does organizational culture have on corporate performance? major organizational culture is most strongly shaped by symbols, stories, heroes, slogans, ceremonies how easy or difficult is it to change organizational culture? its relatively stable external environment everything outside an organization's boundaries that might affect it internal environment the conditions and forces within an organization
general environment includes international, technical, political/legal, sociocultural, and economic dimensions that create context for the org task environment includes competitors, customers, suppliers, strategic partners, regulators, affects day to day operations owners consist of all those who can claim the organization as their legal property board of directors a group of persons elected by the stockholders to manage a corporation employee issues workforce is becoming more demographically diverse which is somehow a problem for this professor since 'diverse people have more issues and it was easier to be a manager when everyone was all the same (white men)' physical work environment issues - location, design, layout organization's culture set of values, beliefs, behaviors, customs, and attitudes that help the members of the organization understand what it stands for, how it does things, and what it considers important - culture defines the essence of the org, defies objective measurement or observation yet is the foundation of the internal environment effects of culture - organizational culture
is really important and has far reaching effects ex: jc penney calls employees associates rather than employee, disney still asks "what would walt do?", different attire at different companies determinants of org culture - develops over time, improves, started by founders (ex: chick
fil a founder established culture of good service and homophobia) managing organizational culture - managers must understand current org multiculturalism broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures diversity exists in a group or org when its members differs from one another along one or more important dimensions such as age, gender, or ethnicity reasons for increasing diversity and multiculturalism 1 changing demographics in the labor force dimensions of diversity and multuralism -
average age of worker is increasing, people are working longer (bc they have no savings bc of fked economy/healthcare costs, birth rate decline) organization-environment relationships - organizations are open systems and interact with various dimensions in
many different ways economic dimension - general environment the overall health and vitality of the economic system in which the organization operates, dictates how much investment and growth may be possible mcdonalds ex: modest economic growth, moderate unemployment, low inflation
technological dimension - general environment the methods available for converting resources into products or services, includes the rapid infusion of digital tech into business mcdonalds ex: improved IT, more efficient operating systems, including the app and automated ordering systems at some locations sociocultural dimension - general environment the customs, morals, values, and demographic characteristics of the society in which the organization functions; sociocultural processes are important because they determine the products/services/standards of conduct that the society is likely to value ex: smoking no longer acceptable for the most part in US, leads to decline in tobacco biz political-legal dimension - general environment government regulation of business and the relationship between business and government, important for 3 reasons mcdonalds ex: government defined food standards, local zoning climates, general posture towards business regulation international dimension - general environment the extent to which an org is involved in or affected by business in another country whether it be doing business or getting supplies mcdonalds ex: restaurants in 115 countries, about 2/3 of total sales are outside the US, rely on other countries for beef (if there is a drought in South Am. that may affect the ease and price of beef for mc'ds) competitors - task environment org's competitors are orgs that compete with it for resources or customer dollars, also occurs between substitute products (cruise vs camping) mcdonalds ex: burger king, p terrys, starbucks, subway, dairy queen - how and what are they doing? customers - task environment the people or other organizations that buy a firm's products and services, need to tailor services/goods to the customer's changing needs mcdonalds ex: serving beer in germany, wine in france, lamb instead of beef in india suppliers - task environment orgs that provide resources for other orgs; avoid doing biz with one supplier as it can be risky if they have issues (also keeps it competitive amongst suppliers - keeps costs down) mcdonalds ex: buys soda from coke, individual ketchup packets from various suppliers, wholesale food suppliers, packaging suppliers may all be different; if there was a drought in Brazil it would be hard to get beef for awhile strategic partners - task environment aka strategic allies, two ore more companies that work together in joint ventures or other partnerships mcdonalds ex: partnering with walmart/olympics/disney, foreign partners/airports, pressure on them is pressure on mcd's bottom line regulators - task environment elements of the task environment that have the potential to control, legislate, or otherwise influence an org's policies and practices, new regulations go all the way down the supply chain mcdonalds ex: FDA, EPA, SEC regulatory agencies created by the gov to protect the public from certain biz practices or to protect orgs from one another, sometimes agencies contradict each other ex: issues w exxon mobile regulations after oil spill, new regulations and sanctions partially contradicted each other and cost a lot of money interest groups organized by their members to try and influence regulatory orgs or other orgs glass ceiling barrier that keeps women from advancing to top management positions, its a real barrier thats difficult to break but its also subtle and hard to see prof says its not real bc hillary was a presidential candidate but she lost which she apparently deserves and that reflects on all women who have been discriminated against on gender basis uncertainty a driving force that influences many org decisions; determined by degree of homogeneity and degree of change least uncertainty simple environment (high homogeneity) + stable environment (low degree of change) = least uncertainty moderate uncertainty 1 simple environment (high homogeneity) + dynamic environment (high degree of change) = moderate uncertainty (DYNAMIC BUT SIMPLE ENVIRONMENT) 2 complex environment (low homogeneity) + stable environment (low degree of change) = moderate uncertainty most uncertainty complex environment (low homogeneity) + dynamic environment (high degree of change) = most uncertainty Beige Inc. sells very few products in the market, has a constant and stable supply of resources, and faces relatively less competition. What level of uncertainty does Beige Inc. have? simple environment with relatively low levels of uncertainty five competitive forces 1 competition rivalry environmental turbulance unexpected changes and upheavals in the environment of an organization; sometimes cannot be avoided or predicted like an oil spill, natural disaster, economic recession - need to have a crisis communication strategy or team ready to handle issues, prof thinks this is PR which he apparently does not think is that important (aka oil companies having to get ahead of 'the media's agenda' when they cause a huge environmental tragedy - can't have the company take full responsibility bc MuH ShArEhOlDeRs) how orgs adapt to the environment information management Sets found in the same folderMGMT 309 Ch 142 terms sydney_street6 MGMT 309 Ch 236 terms sydney_street6 MGMT 309 Ch 444 terms sydney_street6 MGMT 309 Ch 544 terms sydney_street6 Other sets by this creatorMGMT 309 CH 1822 terms sydney_street6 MGMT 309 EXAM 4 VIDEO REVIEW57 terms sydney_street6 MGMT 309 CH 1625 terms sydney_street6 MGMT 309 CH 1522 terms sydney_street6 Other Quizlet setsLaw Midterm184 terms bg_aldover Textproduktion 4/233 terms vrones Nitrox study guide13 terms fumbelina Music history Unit 1 Study guide25 terms oldbllueeyes Related questionsQUESTION At what point in the risk mitigation process should you identify and analyze threats and vulnerabilities to your organization? 5 answers QUESTION Category killers are not allowed to divert business away from traditional wholesale supply houses. They can only compete with other retailers. 3 answers QUESTION What are the three basic functions of a firm? 15 answers QUESTION Sarah is a middle manager at 'Stylin' Sneakers Co. She is most likely responsible for the achievement of 2 answers Who are the elements of the task environment who have the potential to control legislate or otherwise influence an organizations policies and practices?Regulators are elements of the task environment that have the potential to control, legislate or otherwise influence an organization's policies and practices.
Which groups are parts of the task environment?The task environment consists of all the external factors that affect a company. These factors include customers, competitors, suppliers, government regulations, special interest groups, and the labor force itself.
Which of the following environments consists of specific external organizations or groups that influence an organization?The task environment consists of specific dimensions of the organization's surroundings that are very likely to influence the organization. It also consists of five elements: competitors, customers, suppliers, regulators, and strategic partners.
What are the 11 groups in the task environment?The task environment consists of customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media.
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Who are the elements of the task environment who have the potential to control legislate or otherwise influence an organizations policies and practices quizlet?
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