Customer relationship management systems have helped sprint accomplish which of the following?

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Which of the following is a function of customer relationship management software?

Which of the following is a function of customer relationship management software? Automatically maintain a detailed audit history on customer accounts, transactions, and individual events.

What was the CRM metric Sprint used to analyze customer calls?

What was the CRM metric Sprint used to analyze customer calls? Takes information entered into a given system and sends it automatically to all downstream systems and processes.

What are three of the activities of a customer relationship management CRM system?

Examples of CRM activities include automating repetitive sales, marketing, and service tasks, storing and managing customer and deal data, and reporting and forecasting.

What is one of the three major objectives of customer relationship management?

The overall business goals of CRM systems are to help organizations 1) capture new leads and move them through the sales process; 2) support and manage relationships with current customers to maximize their lifetime value to the company; and 3) boost productivity and lower the overall costs of marketing, sales, and ...