This Trojan Spy may be dropped by other malware. It connects to certain websites to send and receive information. Arrival Details This Trojan Spy may be dropped by the following malware:
Installation This Trojan Spy drops the following files:
(Note: %All Users Profile% is the common user's profile folder, which is usually C:\Documents and Settings\All Users on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit). ) It drops and executes the following files:
(Note: %All Users Profile% is the common user's profile folder, which is usually C:\Documents and Settings\All Users on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit). ) It creates the following folders:
(Note: %All Users Profile% is the common user's profile folder, which is usually C:\Documents and Settings\All Users on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit). ) Other System Modifications This Trojan Spy modifies the following registry key(s)/entry(ies) as part of its installation routine: HKEY_CURRENT_USER\Software\Microsoft\ (Note: The default value data of the said registry entry is %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup.) Other Details This Trojan Spy connects to the following website to send and receive information:
It does the following:
(Note: %All Users Profile% is the common user's profile folder, which is usually C:\Documents and Settings\All Users on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit). ) Step 1 Before doing any scans, Windows 7, Windows 8, Windows 8.1, and Windows 10 users must disable System Restore to allow full scanning of their computers. Step 2 Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step. Step 3 Identify and terminate files detected as TrojanSpy.Win32.ZENPAK.A [ learnMore ]
Step 4 Restore this modified registry value [ learnMore ] Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this only if you know how to or you can seek your system administrator’s help. You may also check out this Microsoft article first before modifying your computer's registry.
Step 5 Search and delete these folders [ learnMore ] Please make sure you check the Search Hidden Files and Folders checkbox in the More advanced options option to include all hidden folders in the search result.
Step 6 Search and delete this file [ learnMore ] There may be some files that are hidden. Please make sure you check the Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.
Step 7 Scan your computer with your Trend Micro product to delete files detected as TrojanSpy.Win32.ZENPAK.A. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check the following Trend Micro Support pages for more information:
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