Is the sender using an indirect approach in an ethical or unethical manner?The message sent to distributors informing them of the recall uses an indirect approach. Is the sender using an indirect approach in an ethical or unethical manner? In this scenario, an indirect approach would be unethical because the sender is using it to bury information and to avoid costly obligations.
When would it be most appropriate to use an indirect strategy for your message?feedback: The indirect strategy may be appropriate when the bad news is personally upsetting, when the bad news will provoke a hostile reaction, when the bad news threatens the customer relationship, and when the bad news is unexpected. See p. 180.
How should a message using the indirect strategy be organized?How Does the InDirect Method Work?. Use a buffer. Put any good news or, at least, the best news possible right up front. ... . Apologize (if necessary). Apologize if a serious error has occurred, but only if the problem is, truly, an error. ... . Give reasons. ... . Cushion bad news. ... . Close pleasantly.. What is the difference between using a direct or an indirect approach to bad news quizlet?Direct approach opens with bad news, proceeds to the reasons for the situation. Indirect approach opens with the reasons, then continues to bad news.
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