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definitions Focus your studying with a path Get faster at matching terms National Fiduciary Guaranty Bank
has been losing market share in home mortgage lending over the last several years. Surveys indicate very low customer satisfaction ratings for the home mortgage process. The bank recently chartered a Lean Six Sigma team to address the performance problem. The team has examined several process factors, including loan pricing, credit requirements, loan closing cycle-time and employee training as they relate to customer satisfaction and new loan volume. Which of the following are potential key
process inputs in the bank's home mortgage business? Sets with similar terms
However, when implementing Lean Six Sigma into an existing process, it is important to understand every detail—part of the Define phase of the Define-Measure-Analyze-Improve-Control (DMAIC) method. One of the most effective ways of understanding DMAIC is to create a Six Sigma process map. The Purpose of a Six Sigma Process MapWhen working with a Lean Six Sigma project team comprised of six, ten, fifteen or more people, it is likely that each member of the team will have a unique idea of how a process works and what can be improved. The purpose of a process map is to work together to create a common understanding of the process and how it should work. Key benefits of this exercise include:
Process maps are useful in any environment where Six Sigma methodologies can be applied, from hospitals to manufacturing plants to restaurants and bars. In addition, Six Sigma process maps can be implemented at the beginning of a project or in the middle of an existing process to improve outcomes. Creating a Six Sigma Process MapWhen creating a process map, keep in mind that the map will resemble a flowchart depicting the start of the process, the middle steps, and the end—or desired outcome—of the process. The map may be a high-level overview, or much more detailed map that includes sub-steps for each major element. The type of process map you choose will depend on the complexity of your project, but each map should be completed as follows:
Making the Most of the Six Sigma Process MapAfter creating the process map and checking it for accuracy, it’s time to take the most valuable step: improving the process. Everyone on the team should analyze each part of the process and ask questions about how it can be improved. Is there an overarching problem with the entire process? Are there steps that are unnecessarily complex—or unnecessary altogether? What would the ideal process look like? The process map can help the project team visualize each of these questions, enabling them to better reduce waste and continually improve the process—which is the heart of Lean Six Sigma methodology. About Purdue’s Online Lean Six Sigma (LSS) Certificate ProgramPurdue University offers comprehensive online Lean Six Sigma (LSS) certificate programs designed for working professionals with varying levels of Lean Six Sigma experience. The online Lean Six Sigma certificate courses prepare professionals to satisfy the immense demand for Lean expertise, skills and certification. Purdue offers the following courses 100% online:
Request InformationTo learn more about Purdue University’s online Lean Six Sigma Training and Certification program and , fill out this form. You can also email us at or call us at (888) 390-0499 to speak to one of our program advisors. * All Fields are Required. Your Privacy is Protected. Purdue University respects your right to privacy. By submitting this form, you consent to receive emails and calls from a representative of Purdue University, which may include the use of automated technology. Consent is needed to contact you, but is not a requirement to register or enroll. Are you enrolling from outside the U.S.? Click Here. What is the primary purpose of Lean Six Sigma quizlet?What is the primary purpose of Lean Six Sigma? Improve profitability and/or other key performance metrics.
When creating a process map the purpose of a walkthrough is to?When creating a process map, the purpose of a walkthrough is to... understand what is actually being done and why it is being done. A process map that provides an end-to-end view in only three to five steps is a... Level One process map.
What is the primary purpose of using the Lean Six Sigma approach in project management?Concepts of Lean Six Sigma
The primary aim of the Lean method is to reduce waste. The goal of Six Sigma is to reduce variation for optimal quality control.
At what step in the Dmaic process are efforts made to identify the root cause of process variability?Analyze phase is the third phase of DMAIC. The main activity in the Analyze phase is to identify the potential root cause of the problem and arrive at the actual root cause.
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