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Human Resource Management, 15e (Dessler) Chapter 9 Performance Management and Appraisal 1) Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards? A) employee selection B) performance appraisal C) employee orientation D) organizational development Answer: B Explanation: B) Performance appraisal means evaluating an employee's current and/or past performance relative to his or her performance standards. Performance appraisal always involves setting work standards, assessing the employee's actual performance relative to those standards, and providing feedback to the employee. 2) The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________. A) apply for managerial positions B) remove any performance deficiencies C) revise their performance standards D) enroll in work-related training programs Answer: B Explanation: B) The purpose of providing feedback to the employee is to motivate him or her to eliminate performance deficiencies or to continue to perform above par. 3) Which of the following is NOT one of the recommended guidelines for setting effective employee goals? A) creating specific goals B) assigning measurable goals C) administering consequences for failure to meet goals D) encouraging employees to participate in setting goals Answer: C Explanation: C) Effective goals should be specific, measurable, attainable, relevant, and timely. Goals should be challenging but doable, and employee participation should be encouraged. Giving consequences for failing to meet goals is not recommended and unlikely to motivate employees. 4) SMART goals are best described as ________. A) specific, measurable, attainable, relevant, and timely B) straightforward, meaningful, accessible, real, and tested C) strategic, moderate, achievable, relevant, and timely D) supportive, meaningful, attainable, real, and timely Answer: A Explanation: A) The acronym SMART stands for specific, measurable, attainable, relevant, and timely. 5) All of the following are reasons for appraising an employee's performance EXCEPT________. A) correcting any work-related deficiencies B) creating an organizational strategy map C) determining appropriate salary and bonuses D) making decisions about promotions Answer: B To evaluate performance within your organization and determine what your employees need to succeed you need a tried-and-true process. Enter the performance review. The annual performance review is one of the key pillars of a performance management program—and as performance strategies have evolved, so has the need and purpose of the performance review.
In this article, we’ll share our performance review definition and explore different types of performance reviews and their benefits.
Performance reviews are a foundational way to leverage talent, understand needs and opportunities, and gather intelligence for making connections with employees and larger organizational strategies. They also play a central role in empowering employees by helping reach their fullest potential. Performance review definitionA performance review is a two-way, individualized conversation between a manager and an employee about performance impact, development, and growth. It’s a critical component of a continuous performance management approach to evaluate and propel success for the employee, team, and the organization. Types of performance reviewsThere are many different types and approaches to performance reviews. To simplify, we can group into two general types: multi-rater and single-input. Regardless of what you choose, your performance review process should fit your organizational culture and be relevant and meaningful for both the employee and manager. Let’s face it, no one wants to participate in a disengaging or invaluable process. Here are a few types of performance reviews organized by:
Multi-rater performance reviews360 reviews have been around for quite some time. Today, they are still an integral part of a modern approach of reviewing performance. Why? 360s include multiple voices and perspectives as most work is done and evaluated via matrixed teams. Here are a few examples of multi-rater performance reviews. 360 performance reviewAt the heart of a 360 performance review is evaluative feedback. Yet 360 reviews are the most effective when they are built on a broader foundation of trust. Employees should leave with clear, actionable forward steps for what to continue and what to improve for future impact. 360 reviews help with:
Self-assessmentThe purpose of a self-assessment is to improve shared accountability, buy-in, and alignment between manager and employee. The manager receives insight for how to better coach and guide the employee and the employee can discuss their performance with the perception of their manager. A critical component of growth and change is reflection. The self-assessment is an important opportunity to evaluate past challenges and success, but also determine future goals and priorities for further action. Peer reviewManagers can’t be everywhere, all the time (nor should they). Successful organizations position managers as coaches or facilitators. When teams are strong peer feedback improves. Peer feedback is important because:
Upward feedbackWhen employees and leaders approach feedback with a healthy mindset, upward feedback can help both parties realize they are in this together and help each other improve. This helps build a more trusting relationship between individuals where employees feel comfortable discussing what's going well and what's not. Performance feedback can sometimes feel discouraging to employees, especially if they don't get the opportunity to provide feedback in return. It’s liberating and engaging to be asked to provide feedback to your manager or someone in charge. Upward feedback is important for continued ongoing dialogue about performance. Team performance reviewTeam performance conversations help managers evaluate and coach to performance in the context of a team. A clear picture can be realized to help identify strengths, development opportunities, goal adjustments, and further potential. Team performance reviews can help you:
Continuous performance conversationsContinuous performance conversations address what is happening in the current moment. Immediacy is important because it allows managers to coach to what matters now and employees space for agility and change. When employees adjust their performance before it’s too late they are more successful and so is your business. Here are a few examples of continuous performance conversations by annual, mid-year, quarterly, and monthly cadences. Annual performance reviewThere’s an important role for an annual performance review, but not in the traditional sense. Think—long forms, forced-rankings, and excessive scores. A modern approach provides the opportunity for managers and employees to look back and celebrate a year’s worth of contributions, challenges, growth, and accomplishments. This conversation should always be summative and focus on the big picture. It’s also a great opportunity to reflect on where to focus long-term goals and priorities in the future. Fine-tune your agenda to review all goals and recognitions that have already taken place and avoid bringing up new information or behaviors that can’t be changed or adjusted. Mid-year performance reviewIf monthly or quarterly performance conversations aren’t feasible for your organization, consider a mid-year cadence. Mid-year performance reviews still allow for adjustments and corrections for the remainder of the year, while also creating touch points to discuss key milestones and progress. This is also a time for light-weight performance ratings and performance look-backs. Quarterly performance reviewHaving regular performance check-ins are ideal because it creates a mindset that development and progress is more important than perfection. At a minimum, a quarterly check-in is an ideal cadence for reviewing performance with a future-focused and continuous mindset. Monthly performance conversations or GOODsThe G.O.O.D. framework is our monthly approach to continuous performance conversations. It provides a shared outline for both parties to build an agenda around goals, opportunities, obstacles and decisions. This facilitates clear, practical, and relevant discussion that is continuous and builds upon itself. Performance conversations by topicPerformance conversations don’t have to be isolated and rigid. These conversations should be flexible and incorporate all aspects of overall employee performance. Here are a few examples of performance conversations by topic. Professional developmentProfessional development should be a regular part of performance conversations. Employees who develop and grow feel like they are moving forward, which helps fuel performance. This form of individual success is often aligned with further performance contributions for the organization. Development conversations should be aligned with individual wants and needs. Behavior changeThe old adage of doing the same thing and expecting a different result holds true when it comes to performance reviews. Outdated performance processes will not motivate, inspire, or drive performance (or engagement). Organizations that are not agile, adaptable, or innovative will cease to exist—so employees must be comfortable and successful in that kind of environment. Any approach to reviewing performance must have behavior change and continuous forward momentum as a central tenant or objective. Employee performance should inform and positively influence:
Compensation check-inCompensation check-ins are expectation-setting performance conversations. These types of discussions can be used as a motivator, however they should be approached in a healthy way. Compensation conversations should:
Goal settingSetting and discussing goals is important for creating focus, establishing priorities, and driving employee performance. Good goal conversations help employees progress and gain momentum. When setting and evaluating performance goals make sure they are:
Performance reviews can take on a variety of shapes and sizes. Regardless of your strategy, conducting continuous performance conversations will help your employees, teams, and business succeed. Conducting an effective performance review requires a solid foundation. Get started with our free Performance Review Templates for your most efficient conversations yet.
Published January 26, 2021 | Written By Todd Pernicek What is a performance management meeting?A performance management meetings goal is to outline the issues and standard response, seek employee feedback and comment, and take those onboard before a final decision on how to proceed is made by the business. The first step is to properly Call the Meeting.
What is it called when a manager reviews your performance?Performance reviews, also called appraisals, form part of a holistic approach to managing performance. The value of annual reviews has increasingly been challenged in recent years in favour of more regular conversations, but even so, performance appraisal remains a crucial aspect of the performance management cycle.
What is a performance meeting?A performance review meeting is when you review successes and areas of improvement with a team member. Typically, these meetings are a jumping-off point to crafting a long-term plan to help that team member build on their strengths and better their weaknesses.
What is the management of employee performance?Employee Performance Management is about aligning the organisational objectives with the employees' agreed measures, skills, competency requirements, development plans and the delivery of results.
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When the employee and the manager meet to discuss the employee performance it is known as?
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