Which of the following actions is appropriate for a CMAA to take before scheduling a patient for surgery?

School Broward College
Course Title EDUCATION 5
Pages 10

Inhaltsverzeichnis Show

When is it appropriate for a medical administrative assistant to release test results to a patient's family member?
When the patient provides a signed release of information that identifies the family member (A signed release of information provided by the patient is needed to release test results to the family member.)
A patient, who is previously smoked on a regular basis, no long smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented?
PH (Past History)
When a medical administrative assistant transmits a medical record, which of the following documents is required?
Release of information authorization form (A release of information authorization form is required for transmission.)
An established patient calls to cancel an appointment for the following week. Which of the following actions should the medical administrative assistant take?
Offer the next available appointment to the patient. (If the patient calls to cancel an appointment, the assistant should offer the patient an appointment when there is availability.)
Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form?
Manually add the procedure code to the form. (If the CPT code is not listed on the provided encounter form, the correct one should be added manually in one of the blank spaces.)
A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take?
Speak with the provider about rescheduling the procedure. (Aspirin can cause excessive bleeding, so it is important to notify the provider who can further assess the patient.)
Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?
An appointment reminder (Giving an appointment reminder to patients who schedule return visits is standard practice.)
A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for which of the following procedures?
Cholecystectomy (removal of gallbladder)
A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy?
Speak with the patient on the phone.
Microsoft excel is an example of which of the following types of programs?
Spreadsheet application (Spreadsheet applications, such as Microsoft Excel, are designed to imitate paper bookkeeping ledgers.
Which of the following should be recorded as the reason for the EKG?
Tachycardia ( a heart rate greater than 100/min)
A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of which of the following?
Abandonment (Abandonment is discontinuing proper medical care without notifying the patient.)
A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be appointment for which of the following?
Surgical puncture to remove fluid from the right shoulder joint (Arthrocentesis is a surgical puncture of a joint to remove fluid.)
A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take?
Schedule an appointment closes to the requested time slot. (The assistant should schedule the patient as close as possible to the requested follow-up time slot.
Which of the following is responsible for setting the standards for protection against bloodborne pathogen?
OSHA (The Occupational Safety and Health Administration (OSHA) is responsible for setting safety standards, including protection against bloodborne pathogens..
The provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients?
This is an appropriate way to manage the patients. The assistant should explain that there has been an emergency and off to reschedule the appointments before the patients leave the office. Rescheduling prior to their leaving eliminates the need for the patients to reschedule in the future.
Medicare is designed for people who are 65 years of age or older and people who have disabilities.
How often should medical administrative assistant update the demographics of an established patient?
At every visit
Informed consent is required in which of the following situations?
Informed consent is required for invasive procedures, such as suturing a wound, because of the risk factors involved.
Certified mail should be sent for
Letters, dismissal letter
In addition to a witness and the adult patient a _____ should be present for an informed consent signature.
Registered mail
This class of mail provides the greatest security for items that have monetary value
Magnetic resonance imaging (MRI)
A MRI does not use ionizing radiation.
If on the phone with a patient and a new patient comes in for a visit the assistant should:
The assistant should acknowledge the new patient's arrival.
GUARANTOR
responsible for paying a medical bill.
Assignments of benefits
By signing an assignment of benefits, a patient authorizes a third-party payer to pay benefits directly to a provider.
A patient's account number appears on _____ form
encounter
petty cash buys this
office supplies for cheap
An Osha requirement
The employee "right to know" information being available is part of OSHA's Hazardous Communication Standard.
Microsoft Access
Used to create a database
Submitting claims to third-party payers
Retrieve information from the encounter form
When collecting monies owned by a patient
The patient must sign the financial responsibility policy form.
Standard form that hospitals, skilled nursing facilities, and home health agencies use to submit claims.
Regulations that set standards for laboratory practices.
Remittance advice
a report sent to the provider that details the outcome of the claims process.
Procedures
pre-procedure home instructions
Procedures
pre-procedure home instructions with the patient and provide the patient with a written copy of the instructions.
Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery?
Which of the following actions is appropriate for a medical administrative assistant to take when providing?
What action should the CMAA take when first processing mail?
When scheduling an appointment for a new patient the medical administrative assistant should?

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CMAA REVIEW QUESTIONS1.Employees are mandated to provide a training program to employees regarding OSHAguidelines within each of the following timeframes?2.A patient is allergic to eggs and therefore cannot receive influenza immunizations. Themedical administrative assistant should recognize the patient’s allergy is which of thefollowing?3.Which forms is currently used to submit claims for hospital services and procedures?4.A medical administrative assistant in a specialist’s office is scheduling an appointmentfor a patient who has HMO insurance. Which of the following should the assistantobtain prior to the specialist seeing the patient?5.Which party is financially responsible for payment?6.Which is an appropriate use of modified-wave scheduling for one provider with 20-minappointments?7.Whatis the purpose of a matrix?8.Which agency,enforced by the department of Health and Human Services sets thestandards for laboratory practices?9.Which policyinforms patients that the practice will charge a fee for a no-show?10.An emancipated minor is schedule for an amniocentesis. Whichforms of consent is required for this procedure?11.A medical administrative assistant schedules all well-child visits on Tuesday andThursday mornings. The assistant is using whattype of scheduling?12.Which class of mail provides the greatest security for items that monetaryvalue?13.A provider’s office receives a remittance advice showing a denial code. Themedical administrative assistant creates a formal written request for review of therejected claim. The assistant should use whichformat?14.What is the appropriate procedure for a medical administrative assistant whenhandling a rejected health insurance claim?15.Which documentsmust a medical administrative assistant provide for a patientto submit for reimbursement?16.When reviewing laboratory results a CMAA should take whataction afterpulling the patient chart and flagging abnormal results17.Whatis the purpose for an encounter form?

18.What items should be sent by Certified Mail?19.Which letter styles is most efficient?20.Insurance policies contain whatprovisions to avoidoverlapping payments?21.A medical administrative assistant is creating a new file for a patient namedJane Johnson-George. The assistant should file the new record using what alphabeticalfiling system rules?22.Which scheduling systems assigns patients specific appointment times at regularintervals?23.A patient calls to inquire about a recent bill and requests to speak to theprovider. What statements by the medical administrativeassistant is appropriate?24.What form lists frequently-used diagnosis (ICD-10) and proceduralcodes in one place for easy access?25.Which types of correspondence can be written and signed by themedical administrative assistant?

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When is it appropriate for a medical administrative assistant to release test results to a patient's family member?

When the patient provides a signed release of information that identifies the family member (A signed release of information provided by the patient is needed to release test results to the family member.)

A patient, who is previously smoked on a regular basis, no long smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented?

PH (Past History)

When a medical administrative assistant transmits a medical record, which of the following documents is required?

Release of information authorization form (A release of information authorization form is required for transmission.)

An established patient calls to cancel an appointment for the following week. Which of the following actions should the medical administrative assistant take?

Offer the next available appointment to the patient. (If the patient calls to cancel an appointment, the assistant should offer the patient an appointment when there is availability.)

Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form?

Manually add the procedure code to the form. (If the CPT code is not listed on the provided encounter form, the correct one should be added manually in one of the blank spaces.)

A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take?

Speak with the provider about rescheduling the procedure. (Aspirin can cause excessive bleeding, so it is important to notify the provider who can further assess the patient.)

Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?

An appointment reminder (Giving an appointment reminder to patients who schedule return visits is standard practice.)

A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for which of the following procedures?

Cholecystectomy (removal of gallbladder)

A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy?

Speak with the patient on the phone.

Microsoft excel is an example of which of the following types of programs?

Spreadsheet application (Spreadsheet applications, such as Microsoft Excel, are designed to imitate paper bookkeeping ledgers.

Which of the following should be recorded as the reason for the EKG?

Tachycardia ( a heart rate greater than 100/min)

A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of which of the following?

Abandonment (Abandonment is discontinuing proper medical care without notifying the patient.)

A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be appointment for which of the following?

Surgical puncture to remove fluid from the right shoulder joint (Arthrocentesis is a surgical puncture of a joint to remove fluid.)

A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take?

Schedule an appointment closes to the requested time slot. (The assistant should schedule the patient as close as possible to the requested follow-up time slot.

Which of the following is responsible for setting the standards for protection against bloodborne pathogen?

OSHA (The Occupational Safety and Health Administration (OSHA) is responsible for setting safety standards, including protection against bloodborne pathogens..

The provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients?

This is an appropriate way to manage the patients. The assistant should explain that there has been an emergency and off to reschedule the appointments before the patients leave the office. Rescheduling prior to their leaving eliminates the need for the patients to reschedule in the future.

Medicare

Medicare is designed for people who are 65 years of age or older and people who have disabilities.

How often should medical administrative assistant update the demographics of an established patient?

At every visit

Certified mail should be sent for

Letters, dismissal letter

Provider

Registered mail

This class of mail provides the greatest security for items that have monetary value

Magnetic resonance imaging (MRI)

A MRI does not use ionizing radiation.

If on the phone with a patient and a new patient comes in for a visit the assistant should:

The assistant should acknowledge the new patient's arrival.

GUARANTOR

responsible for paying a medical bill.

Assignments of benefits

By signing an assignment of benefits, a patient authorizes a third-party payer to pay benefits directly to a provider.

A patient's account number appears on _____ form

encounter

petty cash buys this

office supplies for cheap

An Osha requirement

The employee "right to know" information being available is part of OSHA's Hazardous Communication Standard.

Microsoft Access

Used to create a database

Submitting claims to third-party payers

Retrieve information from the encounter form

When collecting monies owned by a patient

The patient must sign the financial responsibility policy form.

UB-04

Standard form that hospitals, skilled nursing facilities, and home health agencies use to submit claims.

CLIA

Regulations that set standards for laboratory practices.

Remittance advice

a report sent to the provider that details the outcome of the claims process.

Procedures

pre-procedure home instructions

Procedures

pre-procedure home instructions with the patient and provide the patient with a written copy of the instructions.

Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery?

Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery. Verify the patients benefits. Which of the following is the purpose of a matrix? To indicate when a provider is unavailable to treat patients.

Which of the following actions is appropriate for a medical administrative assistant to take when providing?

CMAA Practice Exam 10.

What action should the CMAA take when first processing mail?

CMAA Practice Exam 3.

When scheduling an appointment for a new patient the medical administrative assistant should?

A medical administrative assistant is scheduling a patient for a procedure. Which actions should the assistant take first? Obtain a written prescription from provider. Obtaining a written or verbal prescription is the first action the assistant should take prior to scheduling and admission of procedure.

Which of the following actions is appropriate for a CMAA to take before scheduling a patient for surgery?

When is it appropriate for a medical administrative assistant to release test results to a patient's family member?

When the patient provides a signed release of information that identifies the family member (A signed release of information provided by the patient is needed to release test results to the family member.)

A patient, who is previously smoked on a regular basis, no long smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented?

PH (Past History)

When a medical administrative assistant transmits a medical record, which of the following documents is required?

Release of information authorization form (A release of information authorization form is required for transmission.)

An established patient calls to cancel an appointment for the following week. Which of the following actions should the medical administrative assistant take?

Offer the next available appointment to the patient. (If the patient calls to cancel an appointment, the assistant should offer the patient an appointment when there is availability.)

Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form?

Manually add the procedure code to the form. (If the CPT code is not listed on the provided encounter form, the correct one should be added manually in one of the blank spaces.)

A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take?

Speak with the provider about rescheduling the procedure. (Aspirin can cause excessive bleeding, so it is important to notify the provider who can further assess the patient.)

Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?

An appointment reminder (Giving an appointment reminder to patients who schedule return visits is standard practice.)

A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for which of the following procedures?

Cholecystectomy (removal of gallbladder)

A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy?

Speak with the patient on the phone.

Microsoft excel is an example of which of the following types of programs?

Spreadsheet application (Spreadsheet applications, such as Microsoft Excel, are designed to imitate paper bookkeeping ledgers.

Which of the following should be recorded as the reason for the EKG?

Tachycardia ( a heart rate greater than 100/min)

A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of which of the following?

Abandonment (Abandonment is discontinuing proper medical care without notifying the patient.)

A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be appointment for which of the following?

Surgical puncture to remove fluid from the right shoulder joint (Arthrocentesis is a surgical puncture of a joint to remove fluid.)

A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take?

Schedule an appointment closes to the requested time slot. (The assistant should schedule the patient as close as possible to the requested follow-up time slot.

Which of the following is responsible for setting the standards for protection against bloodborne pathogen?

OSHA (The Occupational Safety and Health Administration (OSHA) is responsible for setting safety standards, including protection against bloodborne pathogens..

The provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients?

This is an appropriate way to manage the patients. The assistant should explain that there has been an emergency and off to reschedule the appointments before the patients leave the office. Rescheduling prior to their leaving eliminates the need for the patients to reschedule in the future.

Medicare

Medicare is designed for people who are 65 years of age or older and people who have disabilities.

How often should medical administrative assistant update the demographics of an established patient?

At every visit

Informed consent is required in which of the following situations?

Informed consent is required for invasive procedures, such as suturing a wound, because of the risk factors involved.

Certified mail should be sent for

Letters, dismissal letter

In addition to a witness and the adult patient a _____ should be present for an informed consent signature.

Provider

Registered mail

This class of mail provides the greatest security for items that have monetary value

Magnetic resonance imaging (MRI)

A MRI does not use ionizing radiation.

If on the phone with a patient and a new patient comes in for a visit the assistant should:

The assistant should acknowledge the new patient's arrival.

GUARANTOR

responsible for paying a medical bill.

Assignments of benefits

By signing an assignment of benefits, a patient authorizes a third-party payer to pay benefits directly to a provider.

A patient's account number appears on _____ form

encounter

petty cash buys this

office supplies for cheap

An Osha requirement

The employee "right to know" information being available is part of OSHA's Hazardous Communication Standard.

Microsoft Access

Used to create a database

Submitting claims to third-party payers

Retrieve information from the encounter form

When collecting monies owned by a patient

The patient must sign the financial responsibility policy form.

UB-04

Standard form that hospitals, skilled nursing facilities, and home health agencies use to submit claims.

CLIA

Regulations that set standards for laboratory practices.

Remittance advice

a report sent to the provider that details the outcome of the claims process.

Procedures

pre-procedure home instructions

Procedures

pre-procedure home instructions with the patient and provide the patient with a written copy of the instructions.

Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery?

Which of the following actions is appropriate for a medical administrative assistant to take when providing?

What action should the CMAA take when first processing mail?

When scheduling an appointment for a new patient the medical administrative assistant should?

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