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Management practices make up another core component of the ITIL® 4 Service Value System (SVS). In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. Previous ITIL versions focus on processes. ITIL 4 shifts to a focus on practices, giving the organization more flexibility to:
(This article is part of our ITIL 4 Guide. Use the right-hand menu to navigate.) ITIL 4 areas of managementThe origins of the practices are as follows:
The 34 practices are listed below:
Let’s look at the purpose of each management practice. More details about management practices will be found in later articles, particularly focused on how they relate with the service value chain activities. General Management Practices
Download Now: ITIL 4 Best Practice e-BooksThese all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. Quickly understand key changes and actionable concepts, written by ITIL 4 contributors. Service Management Practices
Technical Management Practices
ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited. ITIL 4 Best Practice e-booksThese all-new ITIL e-books highlight important elements of ITIL 4 best practices so that you can quickly understand key changes and actionable concepts. Download now for free! These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. See an error or have a suggestion? Please let us know by emailing . BMC Brings the A-GameBMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space
to become an Autonomous Digital Enterprise that conquers the opportunities ahead. You may also likeAbout the authorJoseph MathengeJoseph is a global best practice trainer and consultant with over 14 years corporate experience. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management. About the authorJon Stevens-HallJon Stevens-Hall is a Principal Product Manager for BMC Helix ITSM. He was a contributing author on several of the ITIL 4 Managing Professional books (“Create Deliver and Support”, and “High Velocity IT”). His work focuses on innovative new tooling for Service Management, and the evolution of ITSM in the DevOps era. Which of the following is the most important for effective incident management?Incident management involves several functions. The most important is the service desk. The service desk is also known as the “help desk”. The service desk is the single point of contact for users to report incidents.
Which practice has a purpose that includes helping the organization to maximize value?The purpose of the IT asset management practice is to plan and manage the full lifecycle of all IT assets to help the organization maximize value, control costs, manage risks, support decision making, and meet regulatory and contractual requirements.
What is the purpose of incident management practice?The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.
Which practice Alignes the organization's practices and services with the changing business needs?Continual Improvement
This practice aims to align an organization's practices and services with changing business needs. For this, it seeks the support of ongoing identification and improvement of services, service components, and other elements that are a part of efficient and effective service and product management.
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