Summary: This article will walk you through troubleshooting no sound or audio playback issues on your Dell computer.See less This article will walk you through troubleshooting no sound or audio playback issues on your Dell computer. Show
This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Article ContentSymptomsIf you are experiencing any of the following sound or audio playback symptoms on your Dell computer, follow the steps in this article to troubleshoot and resolve the sound or audio playback issue.
Having trouble with the microphone or audio recording on your Dell computer? Learn How to Troubleshoot Audio or Sound Recording Issues. CauseAudio playback issues can occur due to corrupt audio drivers, speaker or headphone connection, incorrect audio playback settings, and more. ResolutionExpand the sections below for more information, and follow the troubleshooting steps in a sequence. Audio ports are exposed to elements that may cause a build-up of dust or even physical damage. Audio performance issues may occur if there is any damage that is caused to the audio cables or the audio ports on the computer. If you notice that the port or connector has dust or other contaminants, use a can of compressed air to clean the ports. WARNING: Do not use any type of cleaning solution, water, or even a damp cloth. Turn off the computer, and disconnect the audio and power cable (if any) before using the can of compressed air to clean the ports. If you notice physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step. Back to top A simple reboot can resolve many issues almost immediately. Restarting the computer effectively clears the memory (RAM) and ensures that any errant processes and services that start are shut down. Restarting the computer closes all the applications and software running on the computer. This includes applications running on the taskbar and services that are running in the background. WARNING: Before restarting the computer, ensure to bookmark open web pages, save any open documents, spreadsheets, or other unsaved work. If the audio playback issue persists, go to the next step. Back to top Standard speakers or headphonesMost desktop computers come with 3 or more audio connectors. Most laptops come with one combo connector that supports both headphones and a microphone. Verify that the speaker or soundbar cables are connected properly from the device to the computer. Audio connectors and plugs on the sound card are color-coded on desktops to help with a proper connection (Figure 1). Figure 1: Illustration of audio ports on a desktop computer. To learn what each color code means, see the User Manual of your Dell computer. NOTE: All Dell laptops have integrated speakers. Use an earphone or headphones to identify if the issue is with the integrated speakers. For Dell monitors with integrated speakers, verify that the HDMI, DisplayPort, or USB-C Thunderbolt 3 cable is connected between the computer and the monitor (these cables support both audio and video on the same cable).
If the audio playback issue persists, go to the next step. Back to top Bluetooth speakers or headphones
Learn How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10. Or learn how to Connect to a Bluetooth Device From Your Dell Computer in Windows 8(8.1). If the audio playback issue persists, go to the next step. Back to top The default audio playback device is Microsoft Windows's device to output (play) sound. You can select which device to use by default when connecting speakers, soundbar, earphones or headphones, Bluetooth headset, or other audio devices to the computer. Windows can play audio through the speaker or line-out port, Bluetooth, HDMI, DisplayPort (DP), or USB-C Thunderbolt 3 ports. Selecting the correct playback device and checking the volume settings for audio playback to work on the computer is essential. NOTE: By default, Windows does not show you devices that are disabled or disconnected. If your device is not listed in the playback devices window, right-click anywhere in the blank space and click Show Disabled Devices and Show Disconnected Devices. NOTE: Only one device can be set as a default sound or audio playback device. To set a default playback device and check volume settings
If the audio playback issue persists, go to the next step. Back to top Microsoft Windows includes various troubleshooters that are designed to quickly diagnose and automatically resolve many personal computer problems. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with the computer. Windows Troubleshooters are built into the Control Panel in Windows 11, Windows 10, Windows 8.1, or Windows 8. How to run the Windows Sound Troubleshooter in Microsoft Windows 11 or Windows 10?
How to run the Windows Sound Troubleshooter in Microsoft Windows 8.1 or 8?
If the audio playback issue persists, go to the next step. Back to top Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability. It is essential to update the following device drivers for optimal audio or sound playback performance and to resolve common audio or sound playback-related issues: Download and install the latest Dell drivers from the Dell.com/support/drivers website. NOTE: If the BIOS is already updated to the latest version, reset the BIOS to factory defaults. Learn about Dell BIOS Updates. How to Update your System Setup (BIOS)Duration: 02:06 NOTE: The primary audio jack detection software is MaxxAudio which is part of the Realtek audio driver package. The MaxxAudio software may fail to install if an anti-virus software blocks the installation or the associated service with the driver. Certain configurations of McAfee anti-virus, for example, can cause this behavior. Download the Realtek audio driver, and extract the contents to a location on the hard drive. Go to the extracted files and run the MaxxAudio Installer (x64 or x86) to install the software manually. Once installed, restart the computer and ensure the anti-virus is not blocking the associated service with MaxxAudio, often described as Waves Audio Service in the services menu. The services .exe (WaveSvc64.exe or WavesSysSvc64.exe, for example) may need to be added to the anti-virus exception list to resolve. If the audio playback issue persists, go to the next step. Back to top Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics. Running hardware-diagnostic test using Dell SupportAssistIf the computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist. Running Dell SupportAssist Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)
ePSA Preboot System Assessment (Official Dell Tech Support on YouTube)Duration: 02:28 Performing a Hardware Scan using Dell SupportAssistDuration: 02:11 If the audio playback issue persists, go to the next step. Back to top Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system. How to install Windows Updates in Microsoft Windows 11, Windows 10, and Windows 8 or 8.1?
If the audio playback issue persists, go to the next step. Back to top System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used before restoring the computer to factory default settings. Learn How to Use System Restore in Microsoft Windows. If the audio playback issue persists, go to the next step. Back to top If the diagnostic tests on the audio or sound card passed, it is most definitely an issue that is related to software installed on the computer. If the above troubleshooting steps did not resolve the issue, you can try to restore the computer to factory default settings as a last resort. Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore the computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before beginning this process. WARNING: Restoring the computer to factory defaults or reinstalling the operating system using any recovery media erases all data on the computer. Be sure to back up all important data like documents, spreadsheets, images, and videos before restoring or reinstalling the operating system. Select the operating system that is installed on your computer to find more information about how to restore the computer to factory default settings: NOTE: After restoring or reinstalling the operating system, it is recommended that you download and install the latest device drivers from the Dell.com/support/drivers website. Perform a Reset in Windows 10Duration: 01:36 If the audio playback issue persists after restoring or reinstalling the operating system, contact Dell Technical Support. Back to top Additional InformationRecommended ArticlesHere are some recommended articles for you. Troubleshoot Audio Related IssuesDuration: 02:34 Troubleshooting Audio Issues in Windows 8 or Windows 10Duration: 02:26 How to Fix Audio Problems (Official Dell Tech Support on YouTube)Duration: 01:54 Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers. NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage are not applicable. Article PropertiesAffected ProductDesktops & All-in-Ones, Laptops, Workstations ProductChromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations Warum bekomme ich kein Ton?Wenn Sie auf Ihrem Android Smartphone keinen Ton hören, kann es daran liegen, dass nicht alle Lautstärkeregler richtig eingestellt sind. So gibt es bei Android nicht nur einen Lautstärkeregler. Stattdessen lassen sich die Lautstärke für den Klingelton, die Medienwiedergabe, den Wecker und Anrufe separat einstellen.
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Wie kann ich mein Handy auf laut stellen?Die Lautstärke auf Android-Smartphones lässt sich leicht über die Einstellungen erhöhen: Wählen Sie einfach das Menü „Töne und Vibration“, tippen Sie auf „Lautstärke“ und verschieben Sie die Regler für Klingelton, Medien, Nachrichten und Co.
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