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Lexikon, zuletzt bearbeitet am: 27.11.2021 | Jetzt kommentieren Frequently Asked Questions, abgekürzt FAQ, steht für häufig gestellte Fragen und Antworten. Diese Abkürzung FAQ hat sich in der Internetwelt durchgesetzt, auf den FAQ - Seiten findet man in der Regel die Antworten auf die wichtigsten Fragen hinsichtlich eines Webangebots beziehungsweise von kostenpflichtigen Webseiten.
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Die Duden-BücherweltNoch Fragen?A FAQ page is one of the most important and must-have sections for business and product websites. If you’ve been wondering what a FAQ page really is or how to create one for your website, you’ve come to the right place. If you still don’t have a FAQ page on your website, you’re already missing out on many benefits it can bring you. Like saving hours worth of sales calls or emails and helping potential buyers make a decision all by themselves. In this detailed guide, we’re going to dive deep into the whole concept of FAQs. To discover their main purpose and to find out how it can help generate more sales and leads for your business. Create a FAQ Page - The Easy Way! Build a searchable FAQ page and help your customers help themselves. Get the Theme What Does FAQ Stand For?The letters (or word) FAQ stands for Frequently Asked Questions. A FAQ page is usually a list of common questions people have asked about a specific product or service. Every business and product website comes with a set of default pages like an “About” page, “Contact” page, “Privacy Policy” page, and more. A FAQ page is one of the few must-have pages on this list. Think of a FAQ page as an automated customer support page or a simplified product manual. Where users can figure out answers to product-related questions all by themselves. Why Are FAQ Pages Important?Many businesses often get asked about the same questions over and over again from potential customers. And they are always the same common questions like “Do you accept credit cards?” or “Can I upgrade from the Free plan?”. Most online support teams spend hours of their valuable time every day answering these general questions. While it could’ve been easily avoided by placing a FAQs section on the website. Think about how much time and money a business can save from allowing customers to help themselves using a FAQ page. However, FAQ pages are more than just about providing customer support. How To Take Advantage Of A FAQ PageIn addition to saving lots of pre-sales calls and support tickets, FAQ pages can also be a great way to promote your products and brand as well. There’s a reason why many business and eCommerce websites constantly update and improve their FAQ pages. It’s to build awareness for the brand and promote the product. For example, you can use a FAQ for an eCommerce website to compare a product with a competitor. And to showcase how your product differentiates from the others in the market. You can also use a FAQ for SEO benefits as well. As the marketing expert Neil Patel shows, adding a FAQ page to your website can boost your rankings to the top of the search results pages (SERPs). With nothing but a simple Schema markup added to the FAQ page. Where To Place A FAQ PageWhere you place your FAQ is page is almost as important as creating one. While there are many tech-savvy folks who search for the FAQ page link in the footer of websites, most people don’t even have a clue about FAQ pages. So it’s your job to make it easier for them to find your FAQs. For example, the pricing page of a business or product website is a great place to position a FAQ section. It’s where most potential customers begin to come up with questions about product features, pricing plans, and more. Placing a FAQ section below your pricing table can help save you a lot of trouble that goes into answering the common product questions. Or even linking to your FAQ page would suffice. The product sales page, how it works page, how to get started page, contact page, support page, are also great choices for placing a FAQ section. Just remember that there can be more than just one FAQ page. Best Examples Of Effective FAQ PagesHere are a few examples of simple yet brilliant FAQ pages to help you get an idea about what a FAQ page looks like. Microsoft has one of the best FAQ pages. It features a simple and easy-to-explore accordion design that makes the page very user-friendly. Samsung’s FAQ page is also quite inspiriting. It not only has a great design but includes a search system for finding questions and answers too. Tesco online store also has a great FAQ page with neatly categorized accordion design. Buffer’s FAQ page features a truly unique design with effectively categorized questions and detailed answers. Nintendo uses a classic design for its FAQ page to serve customers of all ages. What To Include In A FAQ Page?A FAQ page is a page that you need to constantly update and improve. You should keep adding new questions and answers as well as updating old ones to keep the page relevant. Keeping that in mind, here are a few tips on what to include in a FAQ page to help create a more effective FAQs page for your website:
Creating a FAQ page or a FAQ website is extremely easy, especially since you’re using WordPress. All you need is a good plugin or a WordPress theme made for FAQs to set it up. Hint: Our Heroic WordPress FAQs Plugin and our KnowAll WordPress theme are both great choices for easily building a FAQ page or a knowledge base section. If you want step-by-step instructions on how to setup a FAQ page, check out our guides on how to structure a FAQ and how to create product FAQ pages. In ConclusionHopefully, this guide will help convince you of the many benefits of FAQs. And encourage you to build a better FAQ page for your business and generate more sales. And, before you ask, yes we have a FAQ page as well. Well, it’s actually a knowledge base full of questions and detailed answers related to our products. Be sure to check it out to find inspiration to create your own FAQ and knowledge base sections. Which is correct FAQ or FAQs?noun, plural FAQs, FAQ's. Chiefly Digital Technology. a document, in question and answer format, that introduces newcomers to a topic or answers common questions.
What does FAQ mean in slang?Frequently Asked Question(s). When people say "the FAQ", they are generally referring to a list of answers to Frequently Asked Questions. FTFY. Fixed that for you; often accompanied by a correction. FTW.
What should be included in a FAQ?Tips for writing a good FAQ page. Make the FAQs easy to find.. Write questions from the point of view of your customer.. Write the FAQ sheet in an actual question-and-answer format.. Keep answers short.. Fully answer the question, don't just link to a different page.. Start your answers to yes/no questions with a “yes” or a “no”. How do you introduce a FAQ?How to Create an FAQ Page. Use service data to identify your most common questions.. Decide how you'll organize the FAQ page.. Include space for live support options.. Design your FAQ page.. Publish the FAQ page on your site.. Monitor the FAQ page's performance.. Update content and add more solutions over time.. |