What are four listening techniques that facilitate good communication between medical assistants and patients?

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What are 4 listening techniques that facilitate good communication between medical assistants and patients?

Ask patient open questions..
Repeating or rephrasing..
Reflection..
Paraphrasing/summarizing..
Providing silence..
Asking for clarification..

What are four examples of different types of verbal communication?

Four Types of Verbal Communication.
Intrapersonal Communication. This form of communication is extremely private and restricted to ourselves. ... .
Interpersonal Communication. This form of communication takes place between two individuals and is thus a one-on-one conversation. ... .
Small Group Communication. ... .
Public Communication..

How can the medical assistant facilitate communication nonverbally?

The medical assistant communicates nonverbally using tone of voice and facial gestures. A closed question expects a yes/no or very short answer. Silence is an effective technique to encourage a patient to continue speaking.

Why is listening skills important as a medical assistant?

Medical Assistants Must be Excellent Listeners. MA's are many times among the first individuals that patients meet and discuss their medical needs with. It's important to establish a relationship of trust between the medical care provider and the patient, and one of the best ways to do this is to be a good listener.