What is the term for the way individuals perceive their ability to perform across a variety of different situations?

Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____.

personality

locus of control

perception

ethnocentrism

A

The extent to which a person is outgoing, sociable and assertive
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

A

The extent to which a person is trusting, cooperative, and good-natured
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

B

The extent to which a person is dependable, reliable and responsible
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

C

The extent to which a person is relaxed, secure and unworried
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

D

The extent to which a person is imaginative, curious and broad-minded
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

E

Which traits are elements of an individual's core self-evaluation?

Self-efficacy

Locus of control

Openness to experience

Self-esteem

Emotional stability

A,B,D,E

Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent?

self-esteem

locus of control

self-efficacy

emotional stability

C

What is the term for the way individuals perceive their ability to perform across a variety of different situations?

Organizational citizenship

Job satisfaction

Generalized self-efficacy

Specialized self-efficacy

C

The stable behavioral and psychological characteristics responsible for a person's identity are known as _____.

diversity

emotional intelligence

personality

control

C

Learned helplessness is associated with which facet of a core self-evaluation?

Locus of control

Self-efficacy

Self-esteem

Emotional stability

B

The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____.

external dimensions of diversity

the Big Five personality dimensions

elements of the Myers-Briggs Type Indicator

a Type A behavior pattern

B

Emotional intelligence reflects the ability to: (select all that apply)

carry out accurate reasoning about emotions

believe that you can accomplish most things in your job successfully

monitor your and others' feelings and to use this information to guide your thinking and actions

use emotions and emotional knowledge to enhance thought

A,C,D

f-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______.

Type A behavior pattern

fundamental attribution bias

proactive personality

core self-evaluation

D

What interdisciplinary field is dedicated to understanding and management of people at work?

Organizational behavior

Business psychology

Strategic management

Relationship management

A

Your Answer incorrect
The "can do" aspect of our personality can best be described as __.

extroversion

learned helplessness

self-efficacy

self-esteem

C

People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics?

Higher rates of motivation

High rates of burnout

Poor academic performance

High job performance

A,D

Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______.

value

parental mandate

cognitive dissonance

genetic trait

A

The debilitating lack of faith in your ability to control your environment is referred to as ______.

learned helplessness

relationship management

cognitive dissonance

self-efficacy

A

The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____.

emotional stability

openness to experience

emotional intelligence

learned helplessness

C

Organizational behavior is a field of study that explains and ______ behavior.

controls

predicts

punishes

rewards

B

Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent?

self-esteem

self-efficacy

locus of control

emotional stability

B

Abstract ideals that guide a person's thinking and behavior in all situations are called ______.

ambitions

values

behaviors

endeavors

B

Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______.

attitude

implicit bias

stereotyping

causal attributions

A

Learned helplessness is associated with which facet of a core self-evaluation?

Self-esteem

Locus of control

Self-efficacy

Emotional stability

C

Behavior is defined as the combination of which two elements?

reputation

intelligence

actions

judgments

C,D

The "can do" aspect of our personality can best be described as __.

self-efficacy

extroversion

self-esteem

learned helplessness

A

The process of interpreting and understanding one's environment is called ______.

perception

personalization

attribution

sensation

A

The tendency to attribute to an individual the characteristics you believe are typical of the group to which that individual belongs is known as _____.

causal attribution

implicit bias

the halo effect

stereotyping

D

The debilitating lack of faith in your ability to control your environment is referred to as ______.

cognitive dissonance

learned helplessness

relationship management

self-efficacy

B

What is the term for the attitudes or beliefs that affect our understanding, actions, and decisions in an unconscious manner?

Stereotyping

Recency effect

Implicit bias

Halo effect

C

Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blond hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as _____.

the halo effect

a self-fulfilling prophecy

learned helplessness

causal attribution

A

People's values and attitudes affect their workplace _____, which includes their actions and judgments.

esteem

behavior

performance

B

1st step of perceptual process
Selective Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation

A

2nd step of perceptual process
Selective Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation

D

3rd step of perceptual process
Selective Attention
Storing in Memory
Retrieving from memory to make judgments
Interpretation and evaluation

B

The _____ effect is the tendency to remember recent information better than earlier information.

attribution

self-serving bias

recency

C

Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____.

stereotype

benchmark

causal attribution

core self-evaluation

A

Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate?

stereotyping

self-fulfilling prophecy

the halo effect

individual self-efficacy

B

Implicit bias is characterized by the

attitudes and beliefs that we unconsciously hold about groups of people

characteristics we consciously ascribe to certain groups

impressions we form about others based on a single trait

A

_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work.

Employee engagement

Employee aggregation

Self-efficacy

Emotional intelligence

A

Forming a positive impression of an individual based on a single trait is called _____.

stereotyping

selective perception

causal attribution

the halo effect

D

People who feel greater job satisfaction are also likely to experience greater ______.

life satisfaction

perceived stress

motivation

commitment to the organization

A,C,D

Behavior is defined as the combination of which two elements?

actions

reputation

judgments

intelligence

A,C

What is organizational commitment?

The extent to which people feel free to express their ideas and beliefs without fear of negative consequences

The extent to which you feel positive or negative about various aspects of your work

The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure

The extent to which an employee identifies with an organization and is committed to its goals

D

Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____.

the recency effect

the halo effect

sex-role stereotyping

casual attribution

A

_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.

Self-fulfilling prophecy

Fundamental attribution bias

The difference principle

Cognitive dissonance

A

Why is it important to manage employees as individuals who have different personalities and circumstances?

To increase employees' emotional intelligence

To appear intimidating to employees

To elicit respect from employees

To influence the way employees behave

D

Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee _____.

benchmarking

bias

stereotyping

engagement

D

Your Answer correct
Which assumption about the U.S. workforce is true?

Young college graduates are earning less than they used to.

People in the United States are no longer able to perform manual labor.

More people participating in organized religion.

The wage gap between men and women is increasing.

A

The extent to which you feel positive or negative about various aspects of your work is called job ______.

competency

satisfaction

commitment

security

B

_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

Difference

Inclusion

Diversity

C

According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades?

More women will continue to be hired for top leadership jobs.

There will be less immigration from Asia.

The number of two-parent households will increase.

The number of middle-class households will increase.

A

What term describes retired workers' choice to return to the workforce?

Continuous improvement

Unretirement

Retraining

Employee engagement

B

John has been interviewing job applicants all day. Finally he hires one of the last people he interviewed. He has forgotten important information about a better applicant who spoke to him earlier in the day. He is experiencing _____.

the halo effect

the recency effect

causal attribution

implicit bias

B

Your Answer correct
What legislation prohibits discrimination against the disabled and requires organizations to provide reasonable accommodation for an individual's disabilities?

Age Discrimination in Employment Act (ADEA)

Fair Employment Act

Americans with Disabilities Act (ADA)

Title VII of Civil Rights Act

C

Why is it important to manage employees as individuals who have different personalities and circumstances?

To appear intimidating to employees

To influence the way employees behave

To increase employees' emotional intelligence

To elicit respect from employees

B

Which statement about older workers is true?

Older workers are staying in the workforce longer.

The majority of older workers work manual labor jobs.

The majority of older workers are women.

Older workers are retiring earlier than before.

A

_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

Inclusion

Difference

Diversity

C

Which groups are often incorrectly perceived as having low organizational commitment?

Pregnant women

Mothers

Fathers

Men with pregnant wives or girlfriends

A,B

Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts?

Affirmative action

Cognitive dissonance

Ethnocentrism

Discrimination

C

The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace.

accommodation

guarantee

income

A

It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____.

stereotypes

identification

personality

diversity

D

_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture.

Individual morality

Ecocentrism

Stereotyping

Ethnocentrism

D

What is the term for the attitudes or beliefs that affect our understanding actions and decisions in an unconscious manner?

Also known as implicit social cognition, implicit bias refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.

Is a belief that one can perform a specific task successfully?

Psychologist Albert Bandura has defined self-efficacy as one's belief in one's ability to succeed in specific situations or accomplish a task. One's sense of self-efficacy can play a major role in how one approaches goals, tasks, and challenges.

Which one of the following is an example of self

Some examples of strong self-efficacy include: A person who is struggling to manage a chronic illness but feels confident that they can get back on track and improve their health by working hard and following their doctor's recommendations.

What is at the core of the concept of self

Self-efficacy refers to an individual's belief in his or her capacity to execute behaviors necessary to produce specific performance attainments (Bandura, 1977, 1986, 1997). Self-efficacy reflects confidence in the ability to exert control over one's own motivation, behavior, and social environment.