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In this articleLicense Relationship SummarySee the following FAQ about License Relationship. What is the Relationship SummaryThe Relationship Summary displays all Volume Licensing Agreements and Open Licenses associated with your VLSC account. Summary details are listed by Licensing ID (licensing program) and may be expanded to display more information, including parent agreements and Microsoft Business and Services Agreement (MBSA). To access and view the Relationship Summary in the VLSC, click Licenses and then click Relationship Summary. What is a Licensing IDA Licensing ID identifies the program level at which orders can be placed by an organization. It can represent any of the following:
Entitlements and site permissions in the VLSC are determined by the Licensing IDs available to your company or organization. Where does the MPSA fit into all thisMicrosoft Products and Services Agreement (MPSA) license information is managed in the Microsoft Business Center or Microsoft Store for Business. No MPSA information is displayed in the VLSC. Learn about the MPSA. Some Licensing IDs for my organization are not displayed in the Relationship Summary. WhyA Licensing ID is displayed in the Relationship Summary only if the user who is signed in has been granted access to view the Licensing ID details. Permission to view a specific Licensing ID on behalf of your organization is granted in one of two ways:
For more information about VLSC permission roles and their allowable actions, see the Permissions FAQ. All changes to Volume Licensing Contacts must be made through your Microsoft partner. Please contact your partner to request a change in contact information. Some reports or report sections appear shaded or dimmed and I am unable to view the report. WhyThe hyperlinks used to access specific reports (or report sections) appear shaded or dimmed if your permission set does not allow you to access certain report content. For example, only the Select Plus Lead Affiliate has full access to licensing information for all Participating Affiliates, so other users in your organization would see links that are shaded or dimmed. Note Participating Affiliates in the Select Plus program are not able to access sensitive information specific to other Participating Affiliates. How do I add a license to my profileTo request the addition of a Licensing ID to your permission set, complete and submit the form on the Request Permissions page. When the form is submitted, the Administrator of record for the Licensing IDs listed on the form are notified by email message of your request. What types of reports can be generated from the Relationship SummaryThe following types of Licensing Information reports can be generated from the Relationship Summary:
Note Open Value, Open Value Subscription, and Open License programs do not have an MBSA in their hierarchy; therefore the MBSA Details report is not available for those programs. What is the License SummaryThe License Summary displays real-time Volume License entitlements per Microsoft product family and version for all active and inactive Licensing IDs in your permission set. The License Summary displays purchase information related to traditional Microsoft Volume License programs beginning in 1994. These programs include (but are not limited to) Open, Open Value, Select, Select Plus, and Enterprise. Licenses purchased under the MPSA program are not included in the VLSC Relationship Summary and should be viewed separately in the Microsoft Business Center. How long does it take for new license orders to appear in the License SummaryRecently purchased licenses are typically displayed in the License Summary within 48 hours of Microsoft receiving your order from the Microsoft partner. Delays of a few days to a few weeks can occur if your partner delays forwarding the purchase order to Microsoft. Licenses display in the summary when the Coverage Start period for the order is met for all programs except Open License. To access and view the License SummarySign in to Volume License Service Center > Licenses > License Summary. To filter the Licensing IDs for display in the License Summary, complete the following steps:
Why Licenses may be missing for your Licensing SummaryNote Full licenses acquired with a specific Licensing ID appear in the License Summary only if the user can see that License ID in the Relationship Summary. (In other words, only if the user who is signed in to the VLSC has permission to view items related to this License ID.) The single License ID view in the Relationship Summary will show only purchases on that specific agreement. (Quantities in the Unresolved Quantity column may be incorrect.) Understanding the VLSC License SummarySee the following FAQ about VLSC License. What is a License EntitlementA License Entitlement represents your right to install and use software products as detailed in the license agreement. What is the Effective QuantityThe Effective Quantity is the number of license entitlements per product and version with upgrades. It can be used to determine whether your organization has license shortfalls or surpluses by product and version. What is the Active SA (Software Assurance) QuantityThe Active SA Quantity is displayed in the License Summary. It represents the number of licenses covered by Software Assurance (version upgrade protection) across all Microsoft Volume License programs. The Active SA Quantity includes all types of Software Assurance, including:
What is an Unresolved QuantityAn Unresolved Quantity is displayed in the License Summary when the number of upgrade licenses is greater than the number of qualifying full licenses. This can occur for one of the following reasons:
How do I address an Unresolved QuantityThere is no action for you to complete in the VLSC itself with respect to the Unresolved Quantity notification. Instead, customers must track the Unresolved quantity as part of internal Asset Management. To address an unresolved quantity in your License Statement, complete the following steps:
You do not need to forward this to VLSC Support, as the Unresolved Quantity cannot be changed by Support. Does the License Summary include Original Equipment Manufacturer (OEM) or retail license informationNo. The License Summary displays only licenses acquired by your organization through Volume Licensing programs. Does the License Summary display deployed softwareNo. It is not possible for Microsoft to provide a list of product deployment details in the License Summary. The License Summary shows you the software your organization is entitled to install and use, but not what is currently deployed. What is a License PoolA License Pool groups licenses by product type. Microsoft Volume Licensing organizes products into three pools:
What is a License GrantOccasionally, Microsoft Volume Licensing offers a promotion where purchase of a specific product entitles the customer to the use of another product. Promotions are typically conditional on active Software Assurance or Upgrade Advantage coverage on the purchased product. For example:
The License Grant is what entitles, or "grants", the customer to use the promotional product. In this case, the customer would be granted the use of Skype for Business Server. For more information about License Grants, please refer to the Microsoft Volume Licensing Product Use Rights (PUR) opens in a new window and price list documents. How can I see my License GrantsLicense Grants are reflected in the Relationship Summary, License Summary, and in the Product Downloads. On the Relationship Summary and License Summary, products resulting from License Grants are shown with an asterisk (*) to indicate that they were not directly purchased. Contact your Microsoft Partner or your Microsoft Account Manager with questions regarding your License Summary. Make a License Reservation
Note Online reservation orders apply only to customers with Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners. A License Reservation allows a customer to place a License Reservation order to migrate on-premises assets to the Cloud without a Purchase Order.
How do I Make a License Reservation orderGo to Licenses and select Make Reservations from the drop-down menu. Warning If you leave the VLSC site or close your browser before confirming your reservation, your selections will not be saved.
How do I cancel or change a reservation orderOnce you place a reservation, you cannot change it. You can cancel a submitted reservation within 72 hours of submission.
If it has been more than 72 hours since your License Reservation was submitted please work with your Microsoft Licensing Reseller to make the necessary adjustments. Why are some fields on the License Reservation page disabledOnly customers with Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners can reserve services in the VLSC. How can I view my Reservation HistoryYou can view your reservation history from the Reservation Confirmation page or the Manage my Reservation page.
Note A message will display if you do not have any previous reservation orders. At anniversary time, can I pay only for the licenses I have usedNo, you must pay for all the licenses you committed to when you reserved them. What services are available for Reservation ordersAvailability of services is based on customer eligibility and whether Microsoft products are available through reservation orders. Services that are eligible for Reservation are listed in the Online Services screen. Microsoft volume licensing has three categories of Online Services Reservations.
Note For reservations to be available, you must have already signed the Updated Enterprise Agreement (uEA) Amendment or have an agreement from 2011 or later. The product must have been previously ordered or be price locked in the Customer Price Sheet (CPS). Who is eligible to place Reservation ordersIn the VLSC, only the Online Administrator and Online Service Manager with the Manage Reservation permission can create Reservation orders. (Note: Manage Reservation permissions must be specifically assigned to the OSM admin.) A Microsoft Licensing Solution Partner can place a reservation on behalf of their customer if granted permission by the customer. What if I don't have the authority to accept the Reservation Commitment required for submitting a Reservation orderA Reservation order is a financial commitment to purchase reserved items. If you don't have the authority to accept this commitment, please work with the person in your organization who is authorized to do so. Please contact your Partner or Microsoft Representative with any questions. VLSC customers may also Contact Us by phone or by Web Form. Microsoft will respond to Web Form submissions within 24 hours. Which two of the following are among the reasons that consumers typically shop and buy online?convenience.. choice.. customization.. communication.. control.. What are two reasons that consumers engage in Webrooming?Understanding Webrooming vs.. Consumers want to touch and feel the product before purchasing it online.. They think online retailers offer lower prices.. They want in-store employees to help their research process.. Access to more product range online.. Is the practice of examining products in a store and then buying them online?Showrooming is the practice of examining merchandise in a traditional brick-and-mortar retail store or other offline setting, and then buying it online, sometimes at a lower price. Online stores often offer lower prices than their brick and mortar counterparts because they do not have the same overhead cost.
When consumers visit a physical store for the purpose of examining merchandise then proceed to buy an item online the practice is referred to as?Showrooming. Showrooming is the consumer practice of examining products in a store, only to buy them for a lower price online. Shopping and price check apps perpetuate showrooming because they allow shoppers to compare prices and products using their phone as they browse the store.
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